Voc 321
Voc 321
Voc 321
ID CUSTOMER IDENTITY VOICE OF THE CUSTOMER KEY CUSTOMER ISSUE(S) CRITICAL CUSTOMER REQUIREMENT
# Who is the customer? What did the customer say? What does the customer need? What resulting action is required?
Siempre encuentro lo que necesito y el personal es muy amable Implementar un sistema de gestión de filas para reducir el tiempo de
1 Cliente habitual y servicial. Sin embargo, a veces hay que esperar un poco esperar menos espera. Contratar
porque hay muchos clientes. más personal para atender a los clientes de manera más eficiente.
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