GECU
GECU Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GECU has 1.7 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy access to funds, Locations, No comments.
Cons: Customer service, Business marketing ethics, Not able to use my debit card in mexico.Recent recommendations regarding this business are as follows: "Open an account at other area credit unions/banks.", "Your choice. Maybe improvement I. Management", "Only ones to loan extra money", "Avoid getting a mortgage with GECU", "Get a 24/7 service!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GECU has 1.7 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy access to funds, Locations, No comments.
Cons: Customer service, Business marketing ethics, Not able to use my debit card in mexico.Recent recommendations regarding this business are as follows: "Open an account at other area credit unions/banks.", "Your choice. Maybe improvement I. Management", "Only ones to loan extra money", "Avoid getting a mortgage with GECU", "Get a 24/7 service!".
Most users want GECU to offer a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
I need to let you know Iam in Mexico I need to use my card and I can't
I tried using my card and you all declined it. I will be flying tomorrow there for I need you to allow my transactions immediately please. Thank you
Preferred solution: I want to be able to use my card in Mexico
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
Auto loan issues
My car loan with my ex wife was with GECU. It started out great until my separation with my wife where she took the car and sold it after the divorce.
The car dealership and GECU had a disagreement for over a month plus where GECU blamed us for not paying the loan when the car was already sold. The dealership sent the check multiple times but GECU denied the check multiple times pass the 30 day mark. This as you can imagine hit my credit score dropping it 33 points. I disputed the score because it was between the dealership and GECU banking.
GECU then again lied and the dispute on my credit score didnt go through. Now I have a lower score with a missed payment due to GECUs issue with how a payoff check was wrote.
I recommend not using this bank nor will I ever use this bank again for personal loans or even banking as they were not willing to work with and then lied to me and the credit disputing office about what happened. I do not recommend this bank nor will I ever go back.
- Poor trust and ethics
Preferred solution: Fixed credit score and no history of a missed payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
Terrible Experience
Although I did close on the house, GECU never acknowledge the incident.
I repeatedly was given false information, ended up having to pay for 2 home inspections, and the whole process took over 8 months when we fully qualified and gave them all the information and documents they requested. The whole process was a nightmare due to the lack of knowledge and professionalism we witnessed.
I would highly suggest you look elsewhere. You will find better service and rates if you look.
- Locations
- Poor customer service and employees lack knowledge
Preferred solution: for people to be aware and informed
User's recommendation: Avoid getting a mortgage with GECU
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Paso, Texas
Can't receive money
Money was sent to me through Zelle and I havent received it. I wanna know what is happening. I havent received any emails
Chicago, Illinois
GECU is not BK friendly
I called GECU because I wanted to open a new checking account. I filed for bankruptcy and listed GECU on my Bk so they took a loss.
I got my order of discharge a cpl of weeks ago.
I told the rep that I was going to pay the amount of their loss but the rep told me that they couldnt accept my money and that I could never apply for anything at GECU. Very disappointing.
User's recommendation: Open an account at other area credit unions/banks.
El Paso, Texas
Questions concerning ATM's
The waiting time was terrible. I had waited over 30 minutes to speak to someone.
I hung up then called back again waited again 30 minutes, hung up. Went to local GECU office whoever that was in charge never came out; just sent message to worker with my complaint about the ATM issues. I was told that they cannot do anything about my $300 that I did not received from machine. This happen over weekend, was thankful I had enough money for my medication and gas for vehicles.I was not the only customer that had this problem.
There was a older gentleman came in same issue, was told used there inside ATM. I never seen any signs to say out if service even three days later, go by daily people still having issues. There was no signs to say used GECU debt card only. I was told if I had GECU debt card it would have been different solution.
I said it still did not change that the ATM is still broken. Locally, I felt liked no one cared as long as they received their pay check.
This is my second vehicle I got with GECU, once paid off don't plan to deal with GECU again not in El Paso. Maybe it is attitude of employers with a title.
User's recommendation: Your choice. Maybe improvement I. Management
Charging on the wrong month
No 24/7 call center for emergency have to wait until the next business day, yeah good luck with your emergency.
Preferred solution: Nothing in return, just settle an overdraft charge
User's recommendation: Only ones to loan extra money
El Paso, Texas
Car loan
All in all nothing bad they were just closed for the holidays. So I cant complain and understand and support the business model
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Canceling a refinance loan
Company fixed the issue and I have been provided with full refund.
My issue is that I need to cancel a refinance loan I send e - mails to the loan processor today the 3rd day after signing. I changed my mine for different reasons.
I JN want to cancel the refinance loan todaythe 3rd day, Friday at 10: 05 pm. Before 12 : midnight.
- No comments
- Lack of communication
Preferred solution: Cancel refinance loan
El Paso, Texas
I lost my card
The difficulty is that GECU is closed and if you lose your car there's no way to report it to an institution to the agency and you can't close down the card on the website that is very poor service for GECU get a 100 toll free number 24/7 so people can report their lost cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReset card pin
I don't remember my debit card PIN. and I need to reset it to be able to use my card in my daily use.
Preferred solution: Change my PIN
El Paso, Texas
They send me wrong plates for my truck
Bank send me new plates for my truck wich I didnt need. I had disabled vet plates and the bank send me a pair without my rv plates! Need this issue resolved asap
User's recommendation: Get a 24/7 service!!
Houston, Texas
Worst Bank
Long lines, ATM swallowed my card for "security reasons". Now I don't have money. They now have to replace my card.
- Business marketing ethics
- Customer service
- Not able to use my debit card in mexico
Preferred solution: Full refund
El Paso, Texas
Not able to use MY OWN money
I the debit card is being denied by walmart , amazon and other merchants. rarely by playing games with the site i can get them to accept the card now i'm reminded as to why i'm leving GECU also, i'm taking this action because i NOWHERE got anyone at GECU by phone so I gave up
El Paso, Texas
Due to my account
Purchase that i did not do and my balance is negative this is the second time this happened to me...
Preferred solution: Full refund
El Paso, Texas
Im mad bad service stealing my money
I have letters stating my dispute got approve of some of my money then now bank says no removed and put that money negative in my account plus taking away more money of mine. Im very mad client bank isnt helping so far on this
About
GECU is a large locally-owned credit union. It was established in 1932. Its headquarters is based in El Paso, Texas, United States of America. GECU provides a broad range of financial services including online banking, mobile banking, drive-thru banking, safe deposit boxes, and domestic money transfer services. The union also offers notary services, low-cost coin store machines, virtual member sales, and personal teller machines. Green Path Debt Solutions Financial Counseling is available at GECU. There are 12 GECU locations in El Paso. The company has more than 500 employees. GECU hours of operation are as follows: Monday – Friday from 7.30 a.m. to 6.30 p.m.
GECU is ranked 257 out of 1553 in Banks category
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They’ve actually reached out to me and fixed the issue on their own after I blasted them on BBB website.