Customer Service Quotes

“People don't care how much you know until they know how much you care”
― Theodore Roosevelt

“Truth builds trust.”
― Marilyn Suttle

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
― Jeff Bezos

“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
― Jeff Bezos

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
― Marilyn Suttle

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
― Jeff Bezos

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
― Marilyn Suttle

“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir”
― Sir Richard Branson

“His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.”
― Ann Aguirre, Blue Diablo

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
― Marilyn Suttle

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“Your customers are responsible for your company’s reason for existing.”
― Marilyn Suttle

“How you think about your customers influences how you respond to them.”
― Marilyn Suttle

“Even your most loyal customers always have a choice about where to take their business.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.

Even the people you're paid to shoot at?

Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
― Howard Tayler, Resident Mad Scientist

“Customers are human and humans can view situations in unexpected ways.”
― Marilyn Suttle

“Make your customers comfortable and they will give you their lives.”
― Paul Orfalea, Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best Companies

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
― Marilyn Suttle

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
― Marilyn Suttle

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
― Marilyn Suttle

“Frank treated customers with the contempt Rosy had only seen before at airport passport control. Even then, she’d never heard an immigration official refer to anybody as baldy.
“Hey, baldy,” Frank had said and whistled to call a customer back as though he were down in the paddock with an unruly herd. “You forgot your juice.”
Frank held up the bottle of Tropicana orange juice. And when… baldy came back, Frank slapped the bottle into his hand as though passing him the baton in a relay race, then waved the man aside—“Go!”—and pointed at the next customer.
“What do you want?” Frank said. “Cheese? Again? That’s three cheese you’ll have had in a row. Are you eating right?”
The customer stammered.
“Eh-but-eh-but-eh-but,” Frank mimicked. “Never mind. But think up a different filling next time. And not cheese and tomato.” He shook his head and made up the roll.”
― R.G. Manse, Screw Friendship

“In leadership, you gotta love people first. Love the position second.”
― Janna Cachola

“It's okay to have a faulty product, it's not okay to have a faulty customer service. We cannot control engineering issues or weather, but we can control how we serve our guests.”
― Janna Cachola

“You can do as much leadership development programmes, seminars or workshops, if you don't like people, if you don't love your team, you will not enjoy being leader. Leading is about people and their wellbeing the first foundation to the organisations wellbeing.”
― Janna Cachola

“A realtor told me there was a guy that would not work with people if they did not make an offer after the first day of showing homes.”
― Steven Magee

“It's okay to have a faulty product, we don't like it, but its okay. What's not okay is if the service is faulty, if our response to the customer is faulty. The reason for their patronage is determined by how we made them feel.”
― Janna Cachola

“Waiting to be asked to help, that is helping indeed. Insisting on helping without being told, that is service. Be approaching to be one step ahead”
― Janna Cachola

“If we are not attracting, maintaining, or developing the new generation of workers we are also NOT attracting, not retaining and not growing the new generation of customers.”
― Janna Cachola

“No matter how long I've been at my job, or how experienced I am, I tell customers I'm new. People are much more patient when I tell them I just started.”
― Jarod Kintz, A Memoir of Memories and Memes

“A customer once asked me if I was really an employee of the store of if I was just three possums in a trench coat. I was so confused by the remark, the customer had to explain it to me. She said that possums are notoriously skittish. I said But what about the trench coat, though? I'm not wearing a trench coat.”
― Emily Austin