Quality Master Quotes

“The quality of assessors is critical to the quality of the assessment result.”
― Pearl Zhu, Quality Master

“The better way to define quality experience is “Lessons Learned.”
― Pearl Zhu, Quality Master

“Feedback is the bridge to effectively connect lesson-learned from the past to the future performance and potential.”
― Pearl Zhu, Quality Master

“High-quality enterprise is comprised of high-quality people, high-quality products & services, and high-quality business processes & capabilities, etc.”
― Pearl Zhu, Quality Master

“Flexibility is to embrace different viewpoints and alternative ways to do things.”
― Pearl Zhu, Quality Master

“Efficiency is to do what is effective, achieve high customer satisfaction with less operating cost, and improve employee productivity with good teamwork.”
― Pearl Zhu, Quality Master

“The high-quality communication is to bridge differences and encourage problem-solving.”
― Pearl Zhu, Quality Master

“You will not be able to understand the performance of your company without good quality data to measure it.”
― Pearl Zhu, Quality Master

“Software quality is defined by a number of factors, and quality management is a multifaceted management discipline.”
― Pearl Zhu, Quality Master

“What seems to differentiate good decision-makers out from others is their ability to frame issues, problems, and decision options, and turn them into the best possible outcomes.”
― Pearl Zhu, Quality Master

“The best point of view is to see innovation as a system, capable of taking a stepwise approach to scaling up and delivering organization-wide capabilities.”
― Pearl Zhu, Quality Master

“The journey of improving business quality is more evolutionary than revolutionary.”
― Pearl Zhu, Quality Master

“Apply holistic management discipline is to break through the industrial constraints and limitations, in pursuit of possibility rather than impossibility.”
― Pearl Zhu, Quality Master

“To effectively lead an organization into good practices for focusing on quality attributes takes work and a level of credibility within the organization.”
― Pearl Zhu, Quality Master

“A degree of quality is in everything people do and experience.”
― Pearl Zhu, Quality Master

“The corporate board plays an important role in setting digital principles to ensure quality and encompass the business in the right direction.”
― Pearl Zhu, Quality Master

“Customer-centric enterprise vision, strategy, and governance model should enforce the alignment of the various silos towards customer-centric products and delivery mechanisms.”
― Pearl Zhu, Quality Master

“Frontline employees are quality champions who can get touch base with customers and improve their satisfaction.”
― Pearl Zhu, Quality Master

“Quality management starts with building a high-quality workforce.”
― Pearl Zhu, Quality Master

“The business goal to run a real-time and high-quality digital organization is to create synergy by harmonizing all functions to achieve digital synchronization of the entire organization.”
― Pearl Zhu, Quality Master

“The quality of your life is given via the quality of the thinking you have done.”
― Pearl Zhu, Quality Master

“Aesthetics is an important principle for either product design or business innovation to convey digital charm and deliver quality.”
― Pearl Zhu, Quality Master

“The most important thing is that you need to define quality as leadership and quality as management.”
― pearl zhu, Quality Master

“Quality management,” like “change management,” needs to be embedded into the corporate culture, and becomes part of corporate DNA.”
― Pearl Zhu, Quality Master

“Many organizations are on the journey of digital transformation which represents the next stage of business maturity.”
― Pearl Zhu, Quality Master

“Simplicity is the building block to achieve high quality.”
― Pearl Zhu, Quality Master

“Performance Management is not a stack of paperwork, but a combination of management approaches leading to constantly improve quality and business results.”
― Pearl Zhu, Quality Master

“Quality is to ensure that the business systems are reliable and run when needed and when users expect them to run, meet the needs of the business.”
― Pearl Zhu, Quality Master

“Quality management ensures that in an organization, products or services are consistent, and business competency is cohesive.”
― Pearl Zhu, Quality Master

“Although there's no magic formula for innovation success, there are complementary quality elements in innovation management to strike the right balance.”
― Pearl Zhu, Quality Master