Shipping & Returns

General Shipping Info:

Our aim is to get your order to you as soon as possible, however sometimes circumstances are beyond our control.

All orders received are dispatched within 24-48 hours (Monday to Friday).

** PLEASE NOTE THERE MAY BE SOME DELAYS WITH ORDER DISPATCH AS WE ARE CURRENTLY EXPERIENCING UNPRECEDENTED DEMAND. REST ASSURED WE ARE WORKING TO GET YOUR ORDER TO YOU AS SOON AS POSSIBLE**

Please note that International Standard is a 'no signature required' shipping service.

Please allow extra time for rural addresses. Delivery address must be a physical residential or business address - our shipping providers cannot deliver to PO Boxes.

New Zealand - Shipping FREE over $100.00 NZD

Tracked Courier (1-4 business days): $8.00 NZD

Rural Shipping (3-6 business days): $12.00 NZD

Australia - Shipping FREE over $100.00 AUD

Standard eParcel (2-6 business days): $9.00 AUD

Express eParcel (1-3 business days): $12.00 AUD

United States

International Standard (5-10 business days): $10.00 USD

International Express (3-6 Business Days): $20.00 USD

United Kingdom#

International Standard (5-10 business days): $16.00 NZD

International Express (3-5 Business Days): $36.00 NZD

European Union#

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

International Standard (8-15 business days): $26.00 NZD

International Express (6-10 business days): $40.50 NZD

Asia Pacific*

Bangladesh, Brunei, Cambodia, China, Fiji, Hong Kong SAR, Indonesia, Japan, Laos, Macao SAR, Malaysia, Myanmar, Nepal, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

International Standard (8-15 business days): $26.00 NZD

International Express (3-6 business days): $40.50 NZD

Rest Of World*

Norway, Switzerland

International Standard (10-15 business days): $26.00 NZD

International Express (6-10 business days): $40.50 NZD

RETURNS POLICY:

Please choose carefully - while we do accept returns the box must be unopened and sealed. Cost of any return freight to our New Zealand (or Australia warehouse for our international customers) is covered by the customer.

We can also organise an exchange of items for you if you need to make a size change for Hello Undies purchased as long as the boxes being returned for exchange are unopened and sealed. Shipment costs relating to product exchange (except in the case of an item being faulty) will be covered by the customer.

To return or exchange an item, email [email protected] within 14 days of receiving your order. We will then provide you with the correct postal address to return the items to.

We cannot refund or exchange any Hello Period products which have been used or if the packaging has been opened.

If for some reason we’ve managed to muddle up your order, send us an email to [email protected] and we’ll sort it out pronto.

We take quality control seriously, but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at [email protected] so we can sort it out.

We want your decision to purchase from Hello Period to be the best move you’ve ever made. Please check our size guide before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: [email protected]

#For our friends in the United Kingdom and European Union:

Please note that any applicable duties and taxes for your order will be collected at checkout when you place your order. Your order will be shipped DDP (delivery duty paid).

*To all our other international friends:

As the buyer you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

For a full list of countries we ship (in USD), please see our Returns page.