Support Policy Page

Support Policy

About this Support Policy

This Support Policy describes what support you can expect from us with respect to Hobikoe Services

If you have any questions about this Support Policy, before using the Hobikoe Website and Store App. We may change this Support Policy from time to time, so check this page to make sure you are aware of any changes.

By using any part of the Website/Store App or providing us with personal information, you consent to our processing it as set out in this Support Policy.

What Our Support Service Covers

Our Support Service includes help, for sellers and buyers please first check the Privacy Policy, Support Policy, Return Policy, Seller Policy and FAQ. Your question may already be answered. If not, please email to [email protected], or Tel: +62(274) 4221482, +6281227511111

Support Channel

Support is only available through our Call Center. At this time, we do not provide support through other channels (including, but not limited to email, or by telephone).

While you may find information about our products in forums and articles, please be aware that we do not moderate it. Our team can only help you through our Call Center.

Who can access the Call Center

To access our support, you must have active Buyer and Seller personal data in your product. You will no longer have access to support if your account data is no longer registered with the Hobikoe marketplace system.

 More support options

You may find relevant community forums a source of useful tips and help from the wider community. We do not moderate this forum and we do not control the ongoing discussions, so we are not responsible for or endorse the content of these discussions. Be wise. When in doubt, take independent steps to verify any advice you receive through community forums before relying on it.

General information

If you wish to contact us regarding account related issues or pre-sales questions, please use an email to [email protected], We will reply to you as soon as possible.