Refund policy

Return and Refund Policy

Overview

This Return and Refund Policy outlines the terms and conditions for returning products purchased from our site. We aim to ensure customer satisfaction with every purchase.

Return Eligibility

• Items can be returned within 30 days from the date of delivery.
• Products must be in their original condition, unused, and with all tags and packaging intact.

Initiating a Return

1.    Contact Us: Reach out to our customer service team to initiate a return. Provide your order number and reason for the return.

2.    Return Authorization: You will receive a Return Authorization Number (RAN) that must be included with your return package.

3.    Shipping the Return: Pack the item securely and ship it to the address provided with your RAN.

Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item, defective product).
• Prepaid Labels: In cases of our error, we will provide a prepaid shipping label.

Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 10 business days and credited to your original payment method.

Exchanges

• Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Issues with Returns

• If you encounter any issues with your return, please contact our customer service team within 7 days of receiving your return notification.

Contact Us

For any questions regarding our Return and Refund Policy, please reach out to our customer service team through our contact page or email [email protected]

Thank you for choosing us! We value your satisfaction and are here to assist you with any return or refund inquiries.