Refund policy

JACKSON ULTIMA RETURN POLICY

Changed your mind? We’ll gladly accept unused or defective merchandise purchased on www.jacksonskate.ca for return. Please allow 2-3 weeks for your return to be received and processed. We’ll send you an email to confirm once the return has been completed.

RETURNS
Returns must be made within thirty (30) days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you need help with your return or if you have any questions, please email us at [email protected]. Please be sure to include your order number in the email.

WARRANTY

Jackson Ultima Skates warranties the quality of all figure skates for six months from the date of purchase against defects in material or workmanship under normal use and care. Product found to be defective will be repaired or replaced at our discretion. Repaired product (or replacement product) will carry the same six month guarantee from the original date of purchase. All warranty claims must be accompanied by an  original Jackson Ultima Packing Slip.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be returned.

HOW TO RETURN MERCHANDISE
Please contact [email protected] to initiate your return. Place unused or defective merchandise in a secure package. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that Jackson Ultima is not responsible for shipping fees or lost returns.

Send your return to: Jackson Ultima Skates 505 Thompson Drive, Cambridge, Ontario, CA N1T 2K7