Shipping and Returns

Shipping and Return Policy

Returns:

All returns must be made within 30 days from the date of purchase. Returns require prior authorization before finalizing the order and may be subject to a restocking fee of up to 20% of the merchandise value. All returns will be processed within 2 to 6 business days after the item has been delivered. Items must be unused and with original tags.

Individuals who refuse to receive orders, do not claim packages, or cannot receive or return products due to customer error will be subject to a 20% restocking fee for replacement, plus all transportation costs. 

$15 Shipping cost is NON-REFUNDABLE

Please send returns to the following address: 14333 Garfield Ave, Paramount, CA 90723. For any inquiries related to returns, please call (562) 884 2788 or email [email protected].

Order Cancellation:

To cancel orders placed on joeboots.com, contact us via email at [email protected]. Cancellation requests must be made on the same day as the order. Cancellations require prior authorization before finalizing the order and may be subject to a handling fee of up to 20% of the value of the canceled merchandise. Confirmed cancellations will be reflected in the "Order Status" section under "status" once approved.

Shipping Time:

Processing time for domestic orders is 6 to 7 business days. After that, delivery time within the US is 2 to 6 days. Each order will include a tracking number to track your shipment at any time via email. We are not responsible for shipping deliveries that may be affected by natural events.

Credit Card Users:

Be sure to provide us with your shipping address if it differs from the billing address of your credit card.