Shipping policy

SHIPPING POLICY

WHERE DO WE DELIVER?
We deliver to any postal address worldwide. Please ensure your street address is complete, including the ZIP or postal code. Depending on product availability and location, you may receive items in separate shipments. Multiple deliveries may also occur for packaging and safety purposes.

SHIPPING CHARGE
We are happy to offer free express shipping on all orders.

ESTIMATED TIME OF ARRIVAL
At Kline Collective, each oil painting is meticulously handmade, requiring dedicated time and craftsmanship. The painting process takes approximately 14 business days. The drying, framing, and packing process typically takes about 5 to 7 business days to ensure the highest quality. Once these stages are complete and the artwork has passed our quality inspection, it will be shipped from our warehouse.

Estimated Shipping Times (after production and packing):

  • USA, Canada: 7-10 business days

  • Australia, New Zealand: 5-7 business days

  • Europe: 5-7 business days

  • Rest of the world: 7-10 business days

Total Fulfillment Times (including creation & inspection):

  • approx. 25-30 business days

Please note that the total fulfillment time is only an estimate, and we cannot guarantee delivery dates. While we aim to ship on time, delays may occur due to unforeseen circumstances such as full warehouses, trade disruptions, holidays, customs, weather, or courier issues. Orders requiring revisions may also extend the total fulfillment time. All orders are fully insured.

OVERSIZED ARTWORK SHIPPING NOTICE
For artworks where one side exceeds 118 inches (300 cm), or the piece is extremely heavy or wider than standard shipping limits (e.g., over 78 inches or 200 cm in width), express shipping may not be available. Because "oversized" can vary depending on carrier and destination, certain large pieces may require special handling or customer pickup from a designated location. Fulfillment and delivery for these pieces can take up to 2-3 months, depending on logistics.

We’ll always do our best to support you through the process. If your order falls into this category, we will reach out to confirm the details and explore possible delivery options. In some cases, we may be able to arrange a special delivery service to assist with complete fulfillment, though this may involve an additional surcharge.

PRIORITY FINISHING
Customers may select Priority Finishing at checkout to expedite the creation process (up to 7 days faster). This service shortens only the production time, not the shipping time. It is non-refundable and may still be affected by revisions, delayed approvals, or unforeseen courier issues.

SHIPPING METHOD
Framed artworks: Shipped via UPS or DHL Express

Rolled canvas and rugs: Shipped via TNT, FedEx, or UPS Express

All framed paintings are securely packed in by cardboard or museum-grade wooden crates. Please note: express shipping is unavailable for artworks with one side exceeding 118” / 300cm. For assistance, please contact us.

TRACKING DETAILS
Once your order is dispatched, we will send a confirmation email with your tracking number and courier link. Tracking may take up to 24 business hours to activate. You can also track your order through your Kline Collective account.

CHANGE OF SHIPPING ADDRESS
If your order has not shipped, you may request a change of address by contacting us at [email protected]. After dispatch, we cannot guarantee address changes. We will attempt to assist, but courier policies may limit our ability to redirect packages.

RESCHEDULED DELIVERY
Carriers require a signature on delivery. If no one is available, a calling card will be left. You may then contact the courier to reschedule or amend the delivery address.

Orders that are refused upon delivery or marked as ‘undeliverable’ may incur return shipping charges. Refunds (if applicable) will be processed after return receipt, minus fees. Custom or personalized items may not be refundable unless defective or damaged in transit.

DELIVERY AND LIFTING RESPONSIBILITY
Our delivery partners provide standard curbside delivery. For oversized or heavy pieces, they may not be able to assist with unloading the artwork from the truck. They do not carry items into buildings, upstairs, or into specific rooms. Customers are responsible for arranging their own assistance to handle large or heavy pieces upon delivery. Please note that we are not liable for any damage that may occur during handling or moving the artwork within your property after the delivery has been completed.

OTHER INFORMATION
Delivery to P.O. Boxes is not permitted.

Please double-check your shipping details. Incomplete or incorrect information may delay delivery.

While we work closely with our couriers, Kline Collective is not responsible for delays caused by customs, extreme weather, flight issues, or other factors outside our control.

For help with delivery issues, contact us directly.

DUTIES AND TAXES
We fulfill our orders from around the world, including the US, China, Czech Republic, UK, Canada, and Germany. Shipping is included in the price. However, customs duties and import taxes are not included. Customers are responsible for any additional charges imposed by their country’s customs authority.

If you have any further questions about our shipping policy please reach out to our customer support team at

Phone: +1 714 243 8941
Email: [email protected]
Address: 1968 S.Coast Hwy #2352, Laguna Beach, CA 92651, United States