Refund policy

RETURNS & EXCHANGES 
Please choose carefully, refunds or exchanges are not permitted for change of mind for products ordered online.
All littlehoothoot products are handled with great care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at [email protected] within 48 hours and we will minimise any inconvenience as best as we can.

• The item/items must be returned within 15 days of receipt. 
• The product(s) must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached. 
• Email us at [email protected] with your name, invoice number, product name, and reason for return and request for replacement.
• All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer’s expense. littlehoothoot can not be held responsible for any products lost/damaged in transit.