Refund policy

 If you are unsatisfied with your purchase, we are here to help.

Please get in touch with our Support team via email at [email protected] for assistance if any of the above has occurred with your order after reading through our Reimbursement Policy. Ensure photos are sent on the date of receipt.

Due to the perishability of our products, Miami Fruit does not accept returns for health, safety, and logistical reasons. However, we offer store credits or replacements for many reasons listed below. Please review our Policy below to see if your situation is eligible. 

 

Anytime you have an issue with an order, we ask that you send photos to [email protected] on the date that your box is delivered. We ask that these pictures be clear, well-lit, and document all issues of concern you encounter to be considered for a potential store credit or replacement for the following issues: 

DAMAGED FRUIT: 

Late delivery or improper handling caused by FedEx, resulting in spoilage or damage. If your box arrives damaged, please send us clear photos of all damaged fruits immediately upon recognizing this, so we can best assist you further. We may ask for further information, such as the time stamps of your photos, how long your box was outside before collection, or the percentage of fruit damaged. 

 **If your order says that it has been delivered by FedEx, but you haven’t actually received it, please first file a claim with FedEx right away. Once you have done this and have been given an update on your order, please reach out to us to let us know the resolution that was determined so we can proceed with a potential replacement.

RIPENING ISSUES:

If there is a ripening issue, please send us photos immediately upon recognizing this, so we can best assist you further. We understand that ripening issues occur after the date of delivery, but if you have a ripening issue with a highly perishable fruit that is meant to be consumed upon or shortly after delivery, then we will need time-stamped photos to consider replacement or store credit.

WEIGHT DISCREPANCY:

If there is a weight discrepancy with your order, please send us photos showing all of your fruit on a produce scale the same day your order is delivered. 

Ideally, we will reimburse or partially reimburse the order for replacement or store credit if any of the above issues occur.
We have a strict no Refund policy for shipped orders.
Reimbursement is given under the discretion of  Miami Fruit LLC and decided based on the evidence provided by the customer.

A $10 cancellation fee will be applied to any outstanding unshipped order that is canceled by the customer. This will be seen as a partial refund (product total minus $10) after the customer lets our team know they want to cancel their order.

The only orders eligible for full refunds are orders for fruits, plants, trees, and seeds that unexpectedly go out of season prior to being placed on pre-order via our website.

DAMAGED PLANTS/TREES:

If you receive a plant or tree in poor condition, please send us photos or videos clearly outlining the issue on the same day that your order is delivered. 

Ideally, we will replace your tree/plant if any of the above issues occur. Unfortunately, reimbursement after delivery is unavailable for trees/plants sold from Miami Fruit LLC.

 

"Subscribe & Save" discounts and subsequent subscription agreements require a 4-delivery minimum. 

Customers who opt into a "Subscribe & Save" product subscription will be billed 4 times before being allowed to cancel the subscription at no extra cost. 

If customers wish to cancel a Subscription prior to receiving the minimum 4 boxes committed to, we will charge retail cost for the box(es) that have already been received. We must send and receive an invoice for this balance before removing the subscription early.

If the retail price invoice is not paid by the customer, the subscription will remain active. Miami Fruit also reserves the right to remove the owed price difference from an outstanding unshipped order before reimbursing the customer and canceling the order.

Customers who select the “Subscribe & Save” option may choose to skip orders if they are away from home or want a break; however, we will keep your card on file until the subscription is canceled. 

Our Customer Service team will happily assist you via email at [email protected] with any subscription management.

Miami Fruit reserves the right not to offer Refunds/ Returns on merchandise.

If there are any issues with your merchandise, please reach out to us via email at [email protected]. From here, one of our representatives will work with you to determine if this product is in “returnable” condition.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks of receiving the product.

For all packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Claims deemed an error on Miami Fruit’s part are covered at our expense.

PLEASE NOTE: Miami Fruit cannot accept returns or issue refunds for merchandise ordered that does not fit or is “the wrong size.” Please use the sizing guides listed, as they are accurate if used properly.