Privacy policy

Ensuring your privacy is a priority at Monin. This Privacy Policy describes how Monin, Inc. and its subsidiaries and affiliates (“Monin,” “we,” “us,” and/or “our”) handle personal information we collect online (e.g., through our websites) and offline (e.g., through in-person promotional activities) (collectively, the “Services”). This Privacy Policy explains the types of personal information we collect and process, how we may use and share information, and the choices that are available to you with respect to our handling of your information.

 

MONIN PRIVACY POLICY

 

(Effective Date – September 09, 2024)

 

How We Collect Information

 

We collect information in connection with your use of the Services. This includes information:

·       From you when you interact with the Services including information provided when you create an account.

·       From devices you use to connect to our Services, including data collected through our websites and apps and automatically from devices you use to connect to our Services.  For more information about this, please see our “Cookies and Other Tools” below.

·       From public or third-party sources (e.g., service providers and partners), including but not limited to social media and other websites that enable social sharing, government agencies, public or third party information sources, third party service providers, industry insiders, or business partners, and our affiliates.

 

From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use such third-party information to better understand your interests by associating demographic information with the information you have provided.

 

What Information We Collect

 

We collect a variety of types of information, including:

·       Contact information and demographic information, such as your name, address, phone number, email address, age or birthdate, gender.

·       Billing and shipping information, such as payment details, billing address, and proof of identification.

·       Profile and account information, which may include contact, purchase, and Preference information as well as your account password, items in your online shopping cart or saved for future purchase, product review information, marketing preferences, and other information you provide in connection with your account.

·       Internet activity, such as your IP address and information about your interaction with our websites and apps.

·       Preference information, such as your contact and marketing preferences, and flavor and product category interests.

·       User submitted content, such as photographs, comments, or other content you submit.

·       Content you make available when you post or through social media accounts (e.g., when you sign in using social media plug-ins).

·       Inferences drawn from any of the personal information described above to create a profile about your preferences, behavior, characteristics, and attitudes.

·       Location information of your device that you use when accessing our site, if your device settings allow us to collect location information.

 

We may aggregate any personal information that we collect in connection with our Services, such that the information is no longer personally identifiable or attributable to you. We may use such aggregated information for our own legitimate business purposes without restriction.

 

How We Use Information

 

Depending on the Services provided, we may use your personal information to:

·       To provide and develop our Services: including to provide Services to you, maintain our websites, and better understand your interests.

·       To communicate with you, such as when you: place an order; call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern.

·       To fulfill your orders: including collecting payment information to process transactions and deliver our Services.

·       To customize your experience, including to: remember your interests and preferences; customize the products and services we share with you; and to enrich your experience on our website.

·       Engage with you, such as to send you marketing communications including via email and/or SMS; and to improve the marketing and advertising that we show you. 

·       For analytics, such as to: understand how you use our website; understand how you shop with us; determine the methods and devices used to access our website; and improve our website.

·       For security and fraud prevention: we may use personal information to monitor, detect and prevent fraud and improper or illegal activity and protect you, Monin, our customers, and the public.  We also use data to secure our online services including our network, websites and apps debug our online services.

·       To comply with law: we may use information to comply with applicable law, legal and regulatory obligations, and defend ourselves in litigation and investigations and to prosecute litigations.

 

From time to time, we also may combine your personal information with information obtained from other sources, including third parties, in order to provide our Services.

 

We may use personal information collected from any of the sources listed in this policy for our internal business purposes, such as data analysis, audits, developing new products, enhancing our Services, identifying usage trends and determining the effectiveness of our promotional campaigns.  We may also use inferences drawn from personal information to create a profile reflecting your preferences.

 

Why We Process Your Information

 

We have lawful bases to collect, use and disclose your information. You have choices about our use of your data.  See the Your Rights and Choices section below. 

 

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the Services or products you have requested)) and “legitimate interests.” 

 

Our legitimate interest include:

·       Operate our business and provide our Services

·       Understand and improve our Services

·       Protect you, us, or others from threats (such as fraud)

·       Comply with laws that apply to us

·       Where we rely on your consent to process personal data, you have the right to withdraw or your consent at any time, please note consents may not be retroactive.

 

 If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at [email protected].

 

How We Disclose Information

 

We may disclose personal information with third parties. For example, we share personal information with:

·       Third parties and service providers that provide products or services to us, help us market (including co-branded marketing and advertising), or provide our products or Services. These also include service providers that provide professional services including accounting firms, auditors, and legal advisors.

·       Collaborators or business partners with which we jointly develop and/or promote our Services.

·       Law enforcement, government, or regulatory entities, as required or allowed by applicable law, such as for the legal and safety purposes described above, or otherwise to help prevent harm or fraud to us, you, our customers, or other third parties. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.

·       In connection with a merger, acquisition, business transfer, or reorganization if Monin sells all or part of one of its divisions or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.

 

Monin does not sell your personal information or transfer personal information to third parties to use for their own benefit. However, we may allow certain companies to place tracking technologies like cookies on our websites. Those companies receive information about your interaction with our websites that is associated with your browser or device and may use that data to serve you relevant ads on our websites or others. Except for this kind of sharing, we do not sell any of your information. For more information about your choices, please see “Your Privacy Choices.”

 

Minors

 

We do not knowingly collect personal information from children under age 18. If we learn that we have collected personal information from a child under the age of 18, we will endeavor to delete that information.

 

Your Rights And Choices

 

Subject to certain exemptions based on where you reside, you may have certain rights in connection with your personal information. To exercise any of the rights below, contact us using the details in the “Contact Us” section below. Depending on where you reside, you may have the following rights:

 

·       Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is sold or disclosed, and with whom your personal information was shared.

·       Access a copy of the personal information we have collected about you, including the right to data portability.

·       Request deletion of your personal information.

·       Correct or update inaccurate personal information.

·       Opt-out of sales or sharing of your personal information for cross-context behavioral advertising purposes. To opt out of Monin selling or sharing your information for cross-context behavioral advertising, please review the Cookies Settings.

·       Object to targeted advertising. See more on opting out of marketing communications in the “Marketing” section below.

·       Limit processing (for example, where the accuracy of the information is disputed).

 

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

 

Under some circumstances, we will use multi-factor authentication to verify your identity. We may also request additional information where necessary. For example, if we suspect an access request is fraudulent, we will request additional information in order to verify your identity.

 

We reserve the right to deny your request if we cannot verify your identity or if an applicable exemption applies. Where we deny your request in whole or in part, we will endeavor to inform you of the denial, provide an explanation of our actions, and the reasons for the denial. You have the right to appeal a denial of your request.

 

You have the right not to be discriminated against for your privacy choices and we will not restrict or deny you access to our Services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver the Services.

 

If you wish to contact us to access or correct your personal information we have, or to inquire or provide feedback about our privacy practices, you can email us directly at [email protected].

 

Global Privacy Control (GPC) Signal

 

You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes. To communicate your desire to opt-out, you may configure your browser to turn on the Global Privacy Control (“GPC”) signal, which will transmit your opt-out request automatically or visit the Cookies Center.

To turn on the GPC signal, you can download one of the supported browsers or extensions. You may visit Global Privacy Control for a list of the available browsers or extensions.

 

Marketing

 

We may provide you with marketing materials about products or Services we think may be of interest to you. You may unsubscribe from receiving marketing or other commercial communications from us at any time.

·       Email marketing: If you receive email marketing communications from us, you may opt-out by clicking the “unsubscribe” link contained in the email. Note, if you opt out of receiving marketing communications, we retain the right to send you non-marketing communications (such as information about changes to our Privacy Policy or Terms of Use).

·       SMS marketing: With your permission, we may send you text messages about new products or Services. You may opt out of our SMS marketing by texting following the instructions in the communications you receive from us. 

 

Cookies and Online Advertising

 

We, our service providers, and our business partners may also collect certain information about the use of our Services by automated means, such as cookies, web beacons and other technologies and across third-party websites.

 

We work with third party companies for advertising purposes, including to: serve advertisements across the Internet; track and categorize your activity and interests over time on our website, and on third party websites; and to identify the different device(s) you use to access websites. We share information with these companies, and these companies may collect information—including automatically collected information when you use our website or mobile application—through the methods described in the “How We Collect Information” section above (see “using cookies and automatic collection methods”). These third-party companies also may possess or obtain information about you from your interactions: directly with the third party companies; with other websites, mobile applications, or companies that the third party companies work with; or from your interactions with advertisements the third party companies help to display to you. The information that these companies collect or that we share may be used to customize or personalize the advertisements that are displayed to you.  We are not responsible for the privacy practices of these ad networks and other parties.

 

Web browsers may offer users of our Site the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Site may not function correctly.  Some of our business partners that collect information about your activities on our Site may be members of organizations or programs that provide you with choices regarding the use of your browsing behavior for purposes of targeted advertising.  For example, you may opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative by clicking here or the Digital Advertising Alliance by clicking here.

 

To opt out of having your information collected for advertising purposes and receiving targeted advertisements, please review the Cookies Center.

 

Links to Other Websites and Third Party Content

 

We may provide links to other websites, services, and applications that are not operated or controlled by us (the “Third Party Services”).  This Privacy Policy does not apply to the Third Party Services. While we attempt to facilitate access only to those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content, privacy policies, or practices of those Third Party Services. We encourage you to review and understand the privacy practices of any Third Party Services before providing any information to or through them. Your interactions with these features are governed by the privacy policy of the Third Party Service that provides the feature.

 

How We Protect Your Information

 

We maintain administrative, technical and physical safeguards designed to protect personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

 

In order to protect your orders and access your account information we encrypt your connection to our server using SSL. The Secure Sockets Layer (SSL) software encrypts all the information you provide before it is sent to us.

 

Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information.  Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with theft of the information or other malicious actions.

 

Content Submitted by You

 

Some features of the Services allow you to post content on our websites or mobile apps, or social media pages, such as product reviews.  Content that you provide may be shared publicly or with other users or third parties.  Users of our Services can log in and see their submission history here.

 

Data Retention

 

Monin retains data in accordance with its record retention program. The criteria used to determine retention periods include: (i) the length of time we have an ongoing relationship with you and provide the websites or Services to you; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to the enforcement of the Site Terms of Use, applicable statutes of limitations, litigation or regulatory investigations). The time periods we use to determine retention are based on the longest period Monin needs to keep a category of company records that may contain personal information.

 

Changes to Our Privacy Policy

 

We may change, at any time, our Privacy Policy. If we do make changes, we will post those changes on this page and indicate at the top of this page the date this Privacy Policy was last revised. You may read a current, effective copy of this Privacy Policy at any time by visiting this page.  You should review this Privacy Policy from time to time to make certain that you remain up to date in the event changes to this Privacy Policy are made.

 

Contact Us

 

If you have any questions, requests or complaints regarding this Privacy Policy, please contact us at 1-866-797-8720, [email protected], or write to the following address: 2100 Range Road, Clearwater, FL, 33765.

 

State-Specific Privacy Information

 

Below are the categories of personal information that Monin collected and disclosed for a business purpose or shared with third parties in the past twelve (12) months.