When your order ships, you will receive an email from us to detail that your order is on the way, which will contain a link to track the order with the courier.

Clicking on that link will give you the most up-to-date information about where your order is.

You can also login to your NXTRND account to track all of your orders.

If your order hasn’t arrived on the date given by your courier, please check your tracking information to see if it has been held up by the courier. Common issues include custom fees or incorrect addresses.

If your tracking hasn’t updated for 5 working days, please contact us to investigate with the courier.

If you’re lucky enough to have your order sent to Puerto Rico, Hawaii, US Virgin Islands or Guam, then please allow an additional 14+ days for your tracking to update before contacting us to investigate your order.

If your package stops moving at any point, do not panic! It is still on its way to you. Occasionally, there may be delays due to weather events. If this happens, your tracking page will be updated with the latest shipping status.

If your order includes an item that’s defective, or not in the condition you would expect to receive a brand new product, we’re truly sorry.

Please contact our team at [email protected] and we will endeavor to rectify this as quickly as we can.

When you contact us, please include your order number and a photograph that clearly shows the fault alongside a full photograph of the item.

We will work with you to ensure you receive a full refund or will send you a new item, where stocks allow, as soon as we can.

Note that faulty items need to be declared within five working days of taking delivery of the order, otherwise we cannot accept liability for the fault.

As soon as you’ve placed your order on nxtrndusa.com and gone through checkout, we won’t be able to make any changes to that order.

See how to return an item here.

You may have some success by contacting the courier directly and seeing whether they can update the delivery address.

If your order cannot be delivered, the courier will return it to us and we’ll automatically process your refund.

Please note that if the wrong address was entered at checkout, we can not be held accountable if that order then goes missing, meaning we're not liable to refund or replace this order.

No. You have to return it.

See how here.

If your e-gift card isn’t working, please follow the details below, however please note that if the value of your order is greater than the balance of the gift card, we will require you to make up the difference with a separate payment.

Do you have enough balance?

If you’re not sure whether you have enough balance left on your gift card, please follow these steps:

Check the email that you received with the gift card included

Click on the link to the gift card

On the webpage with the gift card’s details, please check the outstanding balance on the gift card

If you have enough balance and your gift card still isn’t working, please contact us to investigate for you [email protected]

If you want to order a product from NXTRND as a gift, you can select their address to deliver to.

Our orders are delivered in a Nxtrnd branded envelope or box.

If you wish to order a gift card, please see our FAQ on e-Gift cards.

Sales Tax is added on automatically in the checkout. This will be the tax % related to your country, or if you’re in the United States, the State where we’re sending the product to.

We collect the Sales Tax from you on behalf of the local tax authorities and we then pay this directly to the local tax authority.

Yes. But you must initiate your return within 30 days from the date of delivery.

To be eligible for a return, the item(s) and packaging must be unopened, unused, unworn, and in the same condition as when you received them.

The item(s) must also be accompanied by the original swing tags and packaging. If these are damaged, it will not be eligible for a return.

We do not accept returns for:

Socks, mouthguards, and final sale items are non-returnable for hygiene and clearance reasons respectively.

Please note that if the swing tag has been removed from the product, or is damaged, it won’t be accepted as a return and a refund will not be processed.

To initiate a return, please visit our returns section here.

Only unopened, unused and items in brand new condition can be returned.

Provide your order number, the item(s) you wish to return, and the reason for the return.

Please contact [email protected] if you have any further questions.

No.

Please process through our returns section here. You will be responsible for the payment and shipping of the return. Nxtrnd is not responsible for the loss of packages. Please retain proof of postage.

You must initiate the return within 30 days of delivery, otherwise it is not eligible to be returned.

Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse and have inspected the returned item(s)

Refunds will be issued to the original payment method used for the purchase.

Please note it can take up to an additional five (5) working days for your refund to appear in your account once processed.

If you wish to exchange a unused and unopened item, you will need to initiate a return as outlined above and mention "exchange" in your submission. Please click here.

Used items cannot be exchanged.

If you receive a damaged or defective item, please contact our customer support team immediately.

We will require you to provide photographs or other evidence of the damage or defect.

We will assist you in resolving the issue by either providing a replacement or issuing a refund

We ask you to notify us of the damaged or defective item within seven (7) calendar days of receiving your order. Beyond this timeframe, your item won’t be eligible for a return or replacement

We offer free shipping on all orders over $60.

Shipping rates for orders will be calculated at checkout.

Who handles your shipping?

We ship all our orders with USPS, UPS, FEDEX or Amazon Logistics, our trusted shipping partners. These partners handle your local delivery and ensure your package arrives safely and quickly.

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your order confirmation page.

When will I receive my order?

We want you to receive your order as fast as possible! Orders are typically delivered within 2-6 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

My package seems to have stopped moving.

If your package stops moving at any point, do not panic! It is still on its way to you. Occasionally, there may be delays due to weather events. If this happens, your tracking page will be updated with the latest shipping status.

International shipping is currently unavailable on the nxtrndusa.com website. Please visit the NXTRND store on Amazon.com for international shipping rates

If your order contained more than one item, it may be shipped in two separate packages. These are called 'split shipments'.

You can find out whether your order was sent as a split shipment by logging in to your customer account and viewing the status of your order.

If you're confident that the order has a missing item, please get in contact with us with your order number and we'll look into this for you.

Some of our products will restock, while others are limited edition items and once they’ve sold out, they won’t be re-ordered.

HOW DO I KNOW WHAT PRODUCTS WILL RESTOCK?

If a product is out of stock and is going be restocked, there will be an option on the product page for you to sign up to be notified by email, when that item comes back in stock.

If a product isn’t being restocked, it will be labeled as being Limited Edition.

WHEN WILL YOU RESTOCK PRODUCTS?

We aim to restock products quickly, should they sell out on the website. However the time it takes for products to come back in stock depends on a number of factors, which makes it difficult for us to make accurate predictions.

At Nxtrnd, we’re focused on continuing the positive environmental change within the sportwear and sport accessory industry.

How?

We don’t overbuy so our manufacturers don’t overproduce.

We use recycled materials where possible and make sure our products are built to last - we believe in products with a purpose, not throw-away gear.

TakeOver.

Our warranty replaces all items received in a damaged or defective state.

The Nxtrnd warranty does not cover any defects due to improper use, improper repair, physical damage, neglect & improper fit.

Please contact our support team with your order number and pictures of the defective item.

If you have opened up an account on Nxtrndusa.com and can’t access it, don’t worry, we’ll help you get back in.

DID YOU SET UP A NXTRND ACCOUNT?

It may sound like a daft question, but are you sure you have a Nxtrnd account? We don’t require our customers to open up an account when they make a purchase, so you may have placed an order as a guest.

If you create an account with the same email address used to place an order, we will automatically link all orders to your account.

You can contact us to find out if you have an account, or if you go through the forgotten password process, the site will tell you whether there’s an account associated with your email address.

I DO HAVE A NXTRND ACCOUNT!

If you did set up an account and still can’t access it, we recommend you check to ensure you’re using the same email address you used to sign up.

If you’re using the same email address on the account, we recommend that you go through the forgotten password process and reset your password.

STILL NO SUCCESS?

If you’ve followed the above steps and still can’t access your account, please contact our team and we’ll investigate further for you.

If you want to delete your Nxtrnd account, please contact us and we will begin the process of verifying your identity. We need to do this to ensure that we are speaking to the account holder and protect your personal information.

It can take up to 30 days to process your request.

Please note that when we delete your account, it means that:

You will no longer be able to login to your account on the Nxtrnd Website

If you've shopped with us previously, all of your order history will be deleted

If you want to proceed with this, please email [email protected]

You can contact us through our contact page! We will be happy to assist you.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

YOU CAN ONLY PURCHASE NXTRND PRODUCTS FROM NXTRNDUSA.COM AND THE NXTRND STORE ON AMAZON

Nxtrnd only sells its products through its own website: nxtrndusa.com and it's store on Amazon.

We do not offer our products for sale through any other channel, including other websites and retail stores, or individuals.

QUESTIONS

If you have any questions about fake Nxtrnd products or the authenticity of Nxtrnd products sold online or in store, please contact our team.