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Coleman Furniture has a rating of 3.9 stars from 3,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and great experience. Coleman Furniture ranks 685th among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
11,819 reviews
Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.
Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.
My bed finally came and it was everything that I seen on the website. The delivery process was a bit slow but over Coleman's customer service was great. They kept me informed throughout the transaction process and delivered and set up my bed perfectly.
The pricing
Date of experience: December 28, 2024
I ordered my living room set and saved 1000 dollars ordering it online at Coleman Furniture. The set was delivered 2 weeks later, and the crew was great setting it up. I love it very comfortable and Beautiful. I will definitely recommend Coleman furniture
A friend recommended Coleman furniture
Date of experience: December 27, 2024
Great service, the gentleman that moved my furniture in. We're fantastic. They took their time, they stripped all the plastic outside of the house and brought the pieces of furniture in piece by piece without damaging or hitting the walls and placing it exactly where I wanted it. I could not have asked for a better service or better Folks to deliver my stuff. And they cleaned up after they left from the plastic that they stripped...
Great furniture
Date of experience: December 5, 2024
I love the couch. It is exactly what I wanted and the price were great. Only downsides, it took 8 weeks to be delivered (that was fine but I thought it was going to be delivered in 3 weeks) and there was a flaw in the material.
Coleman responded immediately about my concern and are sending someone to come fix it, so I am happy.
They responded in 24 hours and ae sending someone out to fix the issue.
They had the couch I wanted and it was easy to order online.
Date of experience: December 21, 2024
Coleman has already surpassed our expectations with our previous purchase of a bedroom suite, and now again their white glove delivery service has made our Thanksgiving! The Rawcliffe sectional and ottoman are stunning, high quality pieces. Incredible firmness, yet soft enough to feel luxurious. Enormous sectional and the ottoman is also huge! Love this purchase and we love Coleman furniture!
Coleman offers white glove service, great pricing and high quality pieces.
Date of experience: November 28, 2024
We were looking for an original sturdy, true wood style bedroom set, and came across this website. After researching the company, we took a chance with ordering our bed set without ever seeing it in person. Needless to say, we were not disappointed. Customer service was excellent, received updates on our order, and did not have to wait months for delivery. Received our king bedroom set within a month after placing our order. I highly recommend purchasing from Coleman!
Looking for something different and if great quality! The furniture is solid and sturdy. Absolutely love it!
Date of experience: November 23, 2024
ZERO complaints. Couch arrived in expected timeframe. No damages to the couch or any imperfections. Color was spot on and comfort/size is everythinggggg! There are a lot of negative reviews online but ignore them all and make the purchase. So so worth it.
I looked for the perfect couch for about a year until I found Coleman and we chose Coleman due to the size and color of the couch we bought and it fitting our needs better then other stores.
Date of experience: November 27, 2024
We had an overall good experience with customer service but ran into a few snags that delayed our ordering process. The delivery service was good except we noticed that the delivery man did not get one of our sofa backs on correctly. It's cockeyed! Not happy at all with that.
We chose Coleman for the value, pricing and customer care we received the first time we purchased
Date of experience: November 29, 2024
Customer service was amazing. Shipping was even quicker than estimated! Overall, great to work with and my couch is wonderful! Definitely would shop with Coleman again in the future.
They were quick and efficient with helping me with any questions I had!
Great reviews, amazing prices
Date of experience: December 27, 2024
Full disclosure, I started growing concerned that it would take months to receive the dining set I ordered from Coleman and people had such negative things to say about restocking fees and quality in their reviews and on Reddit.
My honest experience was actually quite great with customer service. It is hard to time or know even an estimate on actual deliveries however, customer service always responded within the day and once the delivery service has your items, that's when they schedule you.
Our new dining set is gorgeous, high quality solid wood, everything is great. White glove delivery was on point. They assembled the legs and put moving blankets down so as not to scratch our floors. They text me 2 days before the first available delivery time slot and we had our set literally on the day of Christmas Eve. They gave me their window, called in advance and then a follow-up call to tell me they were 40 mins away. Well within the window I was given and we had our new dining set for Christmas Eve dinner and the 23 guests we had over!
My experience was great with Coleman furniture. Just thought it was worth sharing before people read all the negative reviews from the past.
Quick to respond, although they didn’t necessarily have exact dates for delivery, someone was always willing to give me a timeframe in terms of weeks and they followed through with that.
Because they had the exact table and dimensions and features we wanted for our dining room.
Date of experience: December 25, 2024
This couch was listed at Ashley's for almost double the price. Coleman was efficient and quick at getting our new couch to us! The delivery process was so easy and the guys were great. Everything was in perfect condition. They also offer a great insurance policy on your items. Would 10/10 recommend
Date of experience: November 20, 2024
We have been wanting a dining room set for a while and finally found the one that checked cute boxes. The colors, quality, durability, aesthetics are all in point and we couldn't be happier. Extremely happy with the bar we got to store and display our liquor bottles - so happy with it!
That’s where we found the set
Date of experience: November 24, 2024
I found the dressers that match a bed I bought 3 years ago, the store I bought the bed went out of business. I am so happy I found you!. The delivery was smooth and professional. Will be buying from Coleman furniture again
They except affirm
Date of experience: November 29, 2024
I purchased a dining table/ set for my large sewing studio. It was a little bit of a hike from the driveway to the studio. The guys ( I have their names written down in my notebook in the studio, because I wanted to give them a great review! They were in and out in about 30 minutes and so concerned about my approval. I highly recommend this team! Carol Ervin, Rockford, Il
Date of experience: November 28, 2024
Great selection. Easy checkout process. Delivery was beautiful. The delivery men were so careful with my couch & made sure I was satisfied with its placement. The whole experience was fantastic and I love my beautiful couch!
Price & selection
Date of experience: November 26, 2024
I have had this couch for 2 months. I wasn't expecting to love this piece of furniture a much as I do. It gorgeous and very comfortable. The quality for the price far exceeds expectations. The cushions are fluffy and the covers are thick and easy to clean. Buy it, you won't regret it. I received it earlier than I thought and delivery was perfect. I'm very happy with this purchase.
Price and reviews
Date of experience: November 21, 2024
Very great delivery. Love the couches! Professional installation and they took the time to look at everything with me and make sure there was no damage and that it was set up the way I wanted it
I was able to use affirm and finance my purchase
Date of experience: December 28, 2024
My Dining room set is gorgeous. I ordered the table, 6 chairs, china cabinet and buffet. The white glove delivery was exceptional and everything was set up to my satisfaction.
Customer service is excellent I will order from this company again.
Searching for a dining room set.
Date of experience: December 27, 2024
Contacted customer service to have price deal matched, and the rep was very easy to work with. Delivery was on time and everything was as expected! Very happy with customer service and product.
Date of experience: December 23, 2024
Received furniture, totally different color from picture. It is a ussue fir ne because I would have chosen another set. I purposely chose this one for its table top wrong on my part. Then I've an issue with the chair that is scratched and I did not notice it when your white glove delivery brought it in and they were very quick and honestly put it under the table. I did not inspect every inch of the set so I thought it was fine. I basically looked at the top all the chairs.
On Monday of this week, I was putting the protective plastic on, and I noticed that on the
Side of the seat there are two scratches, which just aren't like surface scratches it's deep.
Your customer service rep I suppose it was made me aware of the fact that they don't know if there's much they can do because I did sign that everything was fine for the delivery people and I realize I did that but I just wasn't expecting it to be scratched, and I thought I looked for scratches but again I've learned a lesson and I will never Buy from Colemans again and I'm not gonna give you a good review on Facebook. I'm actually going through the manufacturing warning now. I don't know if it's gonna do anything, but I'm surely not happy with whole purchase..
See above
The only company that had the set I wanted.
Date of experience: December 16, 2024
The only company that had the set I wanted.
Date of experience: November 1, 2024
Shipping didnt take very long. The handlers who brought the couch upstairs were very professional and nice. I overall enjoyed buying from coleman furniture
Date of experience: November 28, 2024
Highly recommend! From order to pristine delivery- very pleased. Furniture arrived in perfect condition! We will do business again in the future!
Date of experience: December 27, 2024
Great selection and price! The Whit Glove service was superb and I absolutely love my media center. It's perfect!
Great sekection, price, white glove delivery.
Date of experience: December 26, 2024
I like the entire set.I was scared to shop furniture buying online without seeing it but it worked out perfect.
They answered all my questions.
I found on online search.
Date of experience: December 23, 2024
My product shipped on time and was delivered a bit earlier than expected. There were some concerns about my payment and they were instantly responsive to settle any issues. 4/5 stars due to ship date availability. I had to use PTO since they only delivered to my area on Fridays.
Responsive
Cheap prices, good quality, free shipping
Date of experience: October 29, 2024
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Kathleen,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. While our delivery paperwork does confirm that everything was signed as delivered in good condition, we understand how frustrating it can be to later discover an issue with your furniture.
Our customer service team is actively working on your case and has sent you the warranty form to explore possible resolutions. We value your satisfaction and are committed to doing what we can within our policies to address your concerns.
We encourage you to complete and return the warranty form so we can assess the situation further.
Thank you for your patience and for giving us the opportunity to address your concerns.
The Coleman Furniture team