We have a 14-day return policy, which means you have 14 days after your purchase to request a return or refund.

To be eligible for a refund, your item must be in the same condition that you received it, in its original packaging, unopened and with seals intact.

To start a return, you can contact us at [email protected].

If your return is accepted, we’ll send you a return shipping label which includes instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

For orders placed in error, refused orders, or orders not picked up and returned, a restocking fee of $9.95 will be charged to exchange the product if within the 14 calendar day return window. If the product/s have been opened, we will subtract a processing fee equal to 25% of each returned product’s price.

If 14 days have passed since you were issued a return label, and the return label’s tracking number lists no activity indicating it has hit the mailstream, your return will be canceled and no refund will be provided.

Exchanges / Refunds

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll have your choice of refund or exchange. If you select a refund, it will be processed on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Approved exchanges will be processed within 48 hours of receiving the item.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].