Shipping policy
Shipping Policy
Last Updated: July 1st, 2023
1. Shipping Information
1.1 Shipping Providers: We use UPS and USPS to deliver your orders. Shipping methods and delivery times will vary depending on your location and the shipping provider selected.
1.2 Processing Time: Orders are processed within THREE (3) business days from the date of purchase. Please note that this processing time does not include weekends or holidays.
1.3 Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination. You can view the shipping cost at checkout before finalizing your purchase.
1.4 Delivery Time: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided at checkout and are not guaranteed. We are not responsible for delays caused by the shipping provider.
1.5 Shipping Destinations: We currently ship to most countries around the world, and we do not ship to P.O. Boxes. If an address you enter is deemed to be an invalid shipping address or you require shipping to a location not listed, please contact us directly at [email protected] and we will discuss alternative shipping options.
2. Order Tracking
2.1 Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow 24 hours for tracking information to become available.
3. Shipping Issues
3.1 Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us within THREE (3) Business Days of the expected delivery date. We will assist in filing a claim with the shipping provider if necessary.
3.2 Incorrect Shipping Information: We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout. Please double-check your shipping details before completing your purchase.
4. Returns, Exchanges, and Refunds
4.1 Return, Exchange, and Refunds Policy: For information on our return and exchange policy, please refer to our Returns, Exchange, and Refunds Policy.
5. Customs and Duties
5.1 International Orders: For international orders, we include an "estimated" Duties and Taxes Fee during the checkout process that you pay in advance. However, you may be responsible for customs duties, taxes, and other fees imposed by your country’s regulations that is not communicated to us in advance.
6. Changes to This Policy
6.1 Policy Updates: We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our site following any changes constitutes your acceptance of the updated policy.
7. Contact Us
7.1 Customer Support: If you have any questions or concerns about your shipment or our Shipping Policy, please contact us at:
Email: [email protected]
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
