Shipping & Delivery

At scrub-supply.com, we proudly serve clients worldwide and ship directly to your door in Ireland. With this, scrub-supply is always your nearby scrub supply store! We aim to get your order out as quickly and efficiently as possible.

Order Processing

  • Orders are processed on business days (Monday to Friday)
  • If placed before the daily cut-off, your order ships the same business day
  • Shipping times vary based on location and selected shipping method

Free Shipping

We offer free standard shipping on all eligible orders over €75. The threshold for free shipping may vary depending on your location.

Shipping Options

All orders are shipped with DHL. The available options for your country will be displayed at checkout:

DHL Global Mail

  • Germany: 2–4 business days
  • Europe: 3–6 business days
  • USA & Canada: 5–9 business days
  • Other Destinations: 6–12 business days

Final delivery is made by your local postal service.

Includes online tracking.

DHL Economy Select (Europe Only)

  • Available for destinations within Europe and major business centers
  • Transit Time: 2–3 business days
  • Final delivery is completed by DHL
  • Includes online tracking

DHL Express

  • Available for destinations worldwide
  • Transit Time: 1–3 business days
  • Final delivery is made by DHL
  • Includes online tracking

Order Cancellation

If you wish to cancel an order while it's already in process, you must wait to receive the package and then return it using our standard return procedure.

Return & Exchange Policy

1. Defective or Incorrect Products

  • Please inspect your order upon delivery
  • If any item is defective, missing, or incorrect, contact us within 48 hours
  • We will provide a prepaid return label for approved cases
  • After 48 hours, items will be considered received in good condition

2. Satisfaction Guarantee

Unworn, unused items can be returned for a refund, store credit, or exchange within 14 calendar days of delivery. Items must be returned in original condition with tags and packaging intact.

3. Return Conditions

  • Returns must be requested via your customer account at scrub-supply.com account
  • Items must be:
    • Unworn, undamaged, unused
    • With original tags and packaging
  • Sale items can only be returned if damaged or faulty upon delivery
  • For hygiene reasons, the following items are non-returnable unless defective:
    • Face masks
    • Scrub caps
    • Compression socks
    • Other PPE
  • Made-to-order items are non-returnable unless damaged or faulty
  • Customers are responsible for ensuring returned items arrive undamaged

4. Returns Due to Incorrect Address or Missed Delivery

Shipments returned due to an incorrect address or failure to pick up will be treated as a return. Shipping costs will be deducted from your refund based on your destination.

5. Non-Refundable Charges

Shipping fees, gift wrapping, and return shipping costs are non-refundable.

6. Return Processing

Returns are processed within 4–5 business days after they arrive at our warehouse. You will be notified once your refund or store credit has been issued.