Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

free return shipping

final sale items are not accepted for returns

STEPS TO REQUEST A RETURN

Link to Customer Account https://shopify.com/72115749173/account

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the 
six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping,
then you receive an email with shipping instructions and a return shipping label. 
After the product is returned, you receive a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
You’ll also need the receipt or proof of purchase. All Sale Items Are FinalIF


IF YOU DO NOT HAVE A CUSTOMER ACCOUNT

  1. Email [email protected] and explain your reason for the return
  2. Once your request is accepted , a return label will be emailed to you
  3. Print out the return address and repack your order to ship it off!

To start a return, you can contact us at [email protected]

If your return is accepted, we’ll send you a link to print out your return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]


DAMAGES and ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS / NON- RETURNABLE ITEMS

*All sale items are FINAL, we will NOT accept returns on sale items.

SUN RAY COMPANY will NOT accept the following items below

- damaged items

- jewelry and hair accessories due to hygiene purposes

- clothes with pet hair or scented with perfume

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]