Pay bills using Google Pay

Important: If your transaction has failed, please wait for 2-3 days for a refund. Meanwhile, check your bank account statement to know your refund status.

You can pay your bills including mobile, television, electricity, water, and gas using Google Pay.

Add a biller account to Google Pay

  1. On your mobile device, open the Google Pay app .
  2. Tap Pay Bills.
  3. In the search bar, enter the name of the biller or select from the available categories.
  4. From the search results, tap the name of the biller.
  5. Follow the instructions on the screen.
    • If you're asked to enter your "Customer ID," you can find it on your physical bill or e-bill. Once you link a biller, you won’t need to link it again for your next payment.
  6. Tap Continue.
    • Your account is linked.

Edit bill payment subscriptions

If there’s a problem with your account, you might be asked to edit details of a bill payment subscription on Google Pay.

  1. Select Edit.
    Edit bill payment
  2. Edit your phone number, operator, or subscription details.
  3. To complete your payment, follow the on-screen instructions.

Pay a bill

  1. On your mobile device, open the Google Pay app .
  2. Tap Pay Bills.
  3. Type in the name of a biller.
  4. From the search results, tap the name of the biller and then Make payment.
  5. Select an account. Learn more about payment limits using Google Pay.
  6. You can choose from multiple bill options depending on the biller. The bill options can be for different time periods.
  7. You'll find one of the following:
    • Pay for different time periods:
      1. Tap Make Payment.
      2. Check the amount of the bill.
        Tip: You can’t edit the amount of the bill.
      3. Choose a time period.
    • Pay an available bill: On the bill, tap Pay Bill.
  8. Select your payment method:
    • Bank account: No convenience fee is applied.
    • Credit or debit card including RuPay card: A convenience fee may apply.
  9. Tap Proceed to pay.
  10. Enter your UPI PIN.
    • When the money is sent, view the bill to confirm that the payment was successful.

Tips:

  • It usually takes up to 3 business days for payments to show up in your account.
  • If you’ve paid your bill outside of Google Pay, long-press the due bill and select the option for “Delete item” to delete it as paid.

FAQs for convenience fee

Charged a convenience fee for using credit or debit card

The convenience fee helps cover the costs associated with processing credit or debit card payments.

Convenience fee for credit or debit payments

The convenience fee for credit or debit card payments is displayed at the time of payment.

Payment methods to recharge mobile on Google Pay

You can use UPI or credit or debit cards, including RuPay.

Convenience fee for bill payment

For bill payments made with:

  • Credit, debit, or RuPay card: Convenience fee is applicable.
    Tip: Some bill payment categories don’t allow card payments.
  • UPI on Google Pay: No convenience fee.
You'll be notified of the applicable fee before completing the transaction.
Know your convenience fee for making a bill payment

The convenience fee amount charged can vary based on various factors, including the bill payment amount. The exact fee is displayed to you at the time of bill payment.

Refund of the convenience fee if bill payment fails

If your bill payment transaction fails, the convenience fee will be refunded along with the bill payment amount to your payment account within a specified time frame.

Convenience fee on bill payment of other mobile numbers

The convenience fee is applicable for making bill payment, including your own and those of others. The fee is charged per bill payment transaction, regardless of the recipient's bill payment.

Changes in convenience fee over time

The convenience fee can be subject to changes in the future. The latest platform fee details are displayed while the bill payment is done on the Google Pay app.

Find the details of convenience fees

You can find the details of the convenience fee charged for each bill payment transaction in your transaction history within the payment app. The fee amount is displayed with the corresponding bill payment order.

FAQs for platform fee

Platform fee for making a bill payment on Google Pay

There might be a platform fee applicable for using all types of payment methods like UPI, credit, debit, or RuPay card payments. However, this fee is applicable only for a few bill payment categories. The platform fee along with convenience fee, if any is displayed at the time of payment.

Charged a platform fee for making a bill payment

You'll now be charged a platform fee for making bill payments through Google Pay on select categories in order to cover costs associated with facilitating bill payment services on Google Pay. This fee helps us maintain and enhance our services.

Know your platform fee for making a bill payment

The platform fee amount charged can vary based on various factors, including the bill payment amount. The exact fee is displayed to you at the time of bill payment.

Calculate the platform fee

The service charge is based on several factors. The fee is displayed to you before you confirm the bill payment, so you'll know the exact amount before you initiate the payment.

Refund of platform fee if the bill payment fails

If your bill payment transaction fails, the platform fee will be refunded along with the bill payment amount to your payment account within a specified time frame.

Platform fee on bill payment of other mobile numbers

The platform fee is applicable for making bill payment, including your own and those of others. The fee is charged per bill payment transaction, regardless of the recipient's bill payment.

Changes in platform fee over time

The platform fee can be subject to changes in the future. The latest platform fee details are displayed while the bill payment is done on the Google Pay app.

Find the details of platform fee

You can find the details of the platform fee charged for each bill payment transaction in your transaction history within the payment app. The fee amount is displayed with the corresponding bill payment order.

View your bills

  1. On your mobile device, open the Google Pay app .
  2. Scroll down to the “Business” section."
  3. Tap a biller.
  4. You’ll find a list with details of paid and pending bills, if any.

Check the status of your payment

  1. On your mobile device, open the Google Pay app .
  2. Scroll down to the “Business” section."
  3. Tap a biller.
  4. Select Bill payment.

Find your biller

  1. On your mobile device, open the Google Pay app .
  2. Tap Pay Bills.
  3. In the search bar, enter the name of the biller or choose from the available categories, like Electricity payment, DTH recharge, or Fastag recharge.
  4. From the search results, tap the name of the biller.

Raise a dispute for a bill payment

To raise a dispute:

  1. On your mobile device, open the Google Pay app .
  2. Tap Show transaction history.
  3. Tap the transaction for which you want to raise a dispute.
  4. Tap Get Help and then Having issues.
  5. To create a ticket, tap Payment issues and then Raise dispute.
  6. Select a reason for the dispute.
  7. Tap Raise dispute.

Tip: If you make a payment, you can only raise a dispute within 90 days.

Check the status of your dispute

  1. Open Google Pay .
  2. On the chathead or “Show transaction history” page, select the previously disputed payment.
  3. Check the status of your dispute.

Check the status of a refund for a failed order

  1. Open Google Pay .
  2. On the chathead or “Show transaction history” page, select the previously disputed payment.
  3. Check the status of your refund against the failed payment.

Pay bills automatically through SMS on GPay

You can add billers automatically to GPay through SMS. You can add utility bills, credit card bills, and other recurring payments to GPay without the manual entry of your biller's information.

Add a biller automatically through SMS on GPay

  1. On your mobile device, open the Google Pay app .
  2. Tap Pay bills.
  3. Next to “Add bills & recharges automatically,” tap Add now.
Add bills & recharge automatically
  1. To get your bills and recharge information, give permission to access your SMS.

Allow Google pay access to your SMS

  1. You can find the list of your bills and recharges.

Bills, recharges from your SMS

  1. Next to the biller or operator you want to add, tap Link.
  2. Check the details of your biller or operator.
  3. Tap Confirm and link.

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FAQs

Add a biller automatically through SMS

You can automatically add most utility bills, credit card bills, and other recurring payments to GPay through SMS.

To check if your biller supports this feature:

  1. On your mobile device, open Google Pay .
  2. Tap Pay bills.
  3. Next to “Add bills & recharges automatically,” tap Add now.
  4. Tap Add biller.
  5. Enter the biller's name and phone number.
  6. If your biller supports this feature, you can find the "Send SMS" option.

If you don’t receive the SMS

If you don't receive the SMS, make sure that you enter the biller's phone number correctly. You can also send the SMS again. If you still don’t receive the SMS, contact your biller for assistance.

Add multiple billers automatically through SMS

You can add multiple billers automatically through SMS. Learn how to add a biller.

Remove an already existing biller

  1. On your mobile device, open the Google Pay app .
  2. Tap Pay bills.
  3. Select the biller.
  4. Tap Manage biller.
  5. Select the biller that you don’t want to add through SMS.
  6. Tap Remove.

Add bills & recharge automatically Allow the access to your SMS

Allow Google pay access to your SMS Bills, recharges from your SMS

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Troubleshoot problems

Your physical bill and the Google Pay bill amounts are different.

Google Pay shows the most recent bill amounts received from the biller. If you see different amounts, contact your biller.

You paid more than your bill amount.

If you paid more than your bill amount, the extra amount should get used toward your next payment with the same biller. Check with your biller to confirm.

To get a refund for the extra money paid, contact your biller.

Your payment failed but the money left your account.

Step 1: See how long it takes to get your money back

  1. Find your payment and check the status.
  2. If the status says "Failed," you’ll see how many days it might take to get your money back.

Step 2: Wait, then check your bank account

After the stated number of days, check your bank account to see if you got your money back.

Step 3: Let us know if you didn't get your money back

  1. On your mobile device, open the Google Pay app .
  2. Tap See transaction history.
  3. Select the payment that you want to report.
  4. Tap Having issues.
  5. To create a ticket, tap Payment issues.
  6. To raise a dispute, select a reason for the dispute.
  7. Tap Raise dispute.

Tip: If you make a payment, you can only raise a dispute within 90 days.

Your payment was successful but the biller hasn’t gotten the money.

Step 1: See how long it takes to pay the biller

  1. Find your payment and check the status.
  2. If the status says "Success," you’ll see how many days it might take for the money to reach the biller.

Step 2: Wait, then check your bill status

After the stated number of days, check with your biller to confirm that the money has been paid.

Step 3: Let us know if the biller hasn't gotten the money

  1. On your mobile device, open the Google Pay app .
  2. Tap See transaction history.
  3. Select the payment that you want to report.
  4. Tap Having issues.
  5. To create a ticket, tap Payment issues.
  6. To raise a dispute, select a reason for the dispute.
  7. Tap Raise dispute.

Tip: If you make a payment, you can only raise a dispute within 90 days.

You want to pay your bill but your biller isn’t listed on Google Pay.

If your biller isn’t listed on Google Pay, you can’t pay your bills using Google Pay right now. You can share feedback and let us know which billers you’d like to see on Google Pay.

Need more help?

Try these next steps:

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