Refund policy

REFUND/RETURN POLICY

If you receive a delivery from Rockfish that you believe is damaged, or it is not what you expected, please contact us straight away so that we can investigate and make things right for you.

The best way to do this is by using our support page. Once your query has been logged one of our customer services team will be in touch to discuss the issue, and how we can arrange a replacement or a refund for you.

Damages and issues
Please inspect your order upon reception and contact us immediately if there is a problem.

Returns
We may be able to accept returns on non-perishable items like our books. Certain types of perishable items cannot be returned, such as our fresh fish & home delivery boxes. Please get in touch if you have questions or concerns about your specific item and we can advise you what to do with your delivery and whether it should be returned to us or not
Unfortunately, we cannot accept returns on gift cards.

 

Refunds

If you have returned a non-perishable item to us, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

If there was a problem with a delivery of seafood, we may also at our discretion offer a refund on your purchase, please contact us as soon as possible and our customer services team will be able to help you.

Please remember it can take some time for your bank or credit card company to process and post the refund too.