Anderson & Garland Auctioneers Reviews 49

TrustScore 4 out of 5

3.9

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 2 out of 5 stars

Good sales results in general and managed to achieve many good prices, for both buyers and seller. As a seller it is only fair to say everyone hopes for a fair bargain.
However I was promised t
hat it would be possible to put a reserve at £100 on certain items and then this was disregarded.
Explanation offered was under auctioneers discretion to remove or not include requested reserve.
Two items for example that retail new at well over £300 which I wished to put a reserve of £100 were sold on for £50 less auction charges. come on.
Be firm with them and
Tread Warily!

Rated 5 out of 5 stars

Without doubt the most user friendly, intuitive on-line auction catalogue that I have ever used. Clear, concise , uncluttered with a rapidly scannable format - exactly as needed.

Other auctioneers
should sit up and take note. On the whole, their glitzy, self important catalogues are nowhere near so user-friendly.

Rated 3 out of 5 stars

Signed up, verified address 2 times. Verified credit card 3 times. Then registered for a specific auction after every thing was looking good. Asked to register address and credit card for a 4th time.
After talking to them, I at least got my information accepted. Now I am ready for the next auction. If you have the same issues as others here, I suggest emailing them.

Rated 5 out of 5 stars

Your online auction site is probably the best I've used. Others more local to me, don't show as many photographs or don't give out as much detail as yours. I've never had any problems using or bidding or checking hammer prices on your site. This week, I bid £130 for an item at another militaria site and was informed that the hammer price was £110 so I was unsuccessful?? No decent reason given. I've never had anything like that from you and your staff have always been professional and helpful. Thank you.


Company details

  1. Auction house

Written by the company

Established in 1840, Anderson & Garland are the leading firm of Auctioneers and Valuers in the North of England & Scottish Borders and one of the largest independent auction houses in the UK.


Contact info

3.9

Great

TrustScore 4 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 2 out of 5 stars

Good sales results in general and…

Good sales results in general and managed to achieve many good prices, for both buyers and seller. As a seller it is only fair to say everyone hopes for a fair bargain.
However I was promised that it would be possible to put a reserve at £100 on certain items and then this was disregarded.
Explanation offered was under auctioneers discretion to remove or not include requested reserve.
Two items for example that retail new at well over £300 which I wished to put a reserve of £100 were sold on for £50 less auction charges. come on.
Be firm with them and
Tread Warily!

Date of experience: 16 September 2023

Rated 5 out of 5 stars
Redirected

Hassle free selling

We had a few violins and some bows to sell. A&G did a great job to advise, prepare for auction and sell, over 3 auctions. From our experience would definitely recommend,

Date of experience: 28 May 2024

Rated 5 out of 5 stars

Back again and again and again !!!!

Back again and again and again !!!!
Why ? They are friendly helpful and professional on all values , nothing too small in value or too big in value,
John Anderson a leading light / valuer and much more is worthy of a great price if he was auctioned he is a key figure for me 👍👍👍👍nothing too much trouble 👍
Use the or lose them !!!!
I will keep coming back, unsung gems of this great area
Sincerely
Kevin Miller
Newcastle Upon Tyne

Date of experience: 27 February 2024

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Hi Kevin,
Thank you for taking the time to leave us such a glowing review. We'll pass your kind words along to John, and we look forward to welcoming you again in the future.
Kind regards
A&G

Rated 3 out of 5 stars

website needs serious work.

Signed up, verified address 2 times. Verified credit card 3 times. Then registered for a specific auction after every thing was looking good. Asked to register address and credit card for a 4th time.
After talking to them, I at least got my information accepted. Now I am ready for the next auction. If you have the same issues as others here, I suggest emailing them.

Date of experience: 23 February 2024

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Hi Kevin,
We're very sorry for the issues you've encountered. Please can you give us a call so we can get more information and investigate.
Kind regards
A&G

Rated 5 out of 5 stars

Your online auction site is the best one.

Your online auction site is probably the best I've used. Others more local to me, don't show as many photographs or don't give out as much detail as yours. I've never had any problems using or bidding or checking hammer prices on your site. This week, I bid £130 for an item at another militaria site and was informed that the hammer price was £110 so I was unsuccessful?? No decent reason given. I've never had anything like that from you and your staff have always been professional and helpful. Thank you.

Date of experience: 25 January 2024

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Hi Molebusters,
Thank you for the great review. We look forward to welcoming you again in future.

Rated 2 out of 5 stars

I am not happy,

I am not happy,

lot 42 was knocked down to me at £220 and was shown as such on the laptop.
seconds later the bidding was at £250 and the page said ,you have been outbid. I did bid again and got the clock but it has cost me another £80
Surely the under bidder should have bid quicker and his bid not accepted after the hammer fell

Date of experience: 09 January 2024

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Hi Christopher,
Thank you for taking the time to leave us a review. We value all customer feedback and are sorry that your disappointed. The law requires that auctioneers continue to accept bids until the fall of the hammer, however long that may take. This is a statutory obligation. We’ve reviewed the auction footage and audio around the lot in question. In this instance, the bid of £250 came in before the hammer went down and was accepted by the auctioneer, as he was obliged to. You were then offered the option of the next bid, which you accepted.
In view of the slow pace, it’s possible that the third-party platform gave you the impression that the bidding had finished, but as stated earlier, the lot must remain open until all bidding has ended. Again, we’re sorry for the upset this may have caused. We hope that this clarifies the situation.

Rated 3 out of 5 stars

Website could do with some improvements…

Website could do with some improvements as my 2 winning bids did not show up when logged onto website as being mine

Date of experience: 19 October 2023

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Hi Paul, Thank you for the feedback. I have passed your comments on to the technical team. Thank you for taking the time to leave us a review. We value all feedback received.

Rated 1 out of 5 stars

Website is a mess

Website is a mess - try entering YOUR birthdate!!!
should be STANDARD numeric for month and year none of this stupid calendar stuff...also I previously registered and there was no record...

YOU DON'T NEED A RECORD OF THE DATE OF THE EXPERIENCE!!! JUST CHECK THE EMAIL DATE!!!!

Date of experience: 06 October 2023

Rated 1 out of 5 stars

No contact or aknowledgement

Sent details of 8 paintings by known artists for valuation with a view to placing them in the auction. I used their email contact/info prosoma about two weeks ago. No acknowledgement and no contact. All seems a bit unprofessional. I will give a more willingnhouse my business.

Date of experience: 25 August 2023

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Dear Peddars Way Cottages,
We value all feedback, so thank you for taking the time to leave us a review.

I’m sorry you were dissatisfied with the online web valuation service we provide. Our valuation team work especially hard to uphold the 5-day online valuation turnaround time. We provide this expertise free of charge. The Summer period has been an incredibly busy time with several more auctions added to our schedule due to unprecedented demand. Also, several of the team have been on holiday, which has resulted in some unexpected delays in response times. We’re sorry for any inconvenience that this may have caused. In case you weren’t aware and for future reference, in addition to online valuations, we offer free face to face valuation appointments at our saleroom in Newcastle. Appointments are usually available for the following day.

Rated 2 out of 5 stars

Even bank robbers wear masks

High percentage and terrible they don’t post, but source out to another 2nd party set of highway men!
Mine would fit in an envelope, but charged another ridiculous percentage for post.

Date of experience: 15 August 2023

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Dear Paul,
We’re sorry that on this occasion we were unable to post your item to you. This was due to the nature and categorisation of the item you purchased, which meant that a courier had to be used. Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

publish your sale prices on at the…

publish your sale prices on at the saleroom cos i would bid on a lot of your stuff but your privacy raises a lot of suspicious activity as far as i can see... bidders like to see bidding history etc.....what are you trying to hide?? , 99% of auctions show realised prices etc..get with the times...

Date of experience: 15 August 2023

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Dear Salar Guy,
We’re sorry you had difficulty locating our sale results on The Saleroom. Transparency is something we take great pride in, which is why all our auction results are published on our own website and the saleroom in a timely manner after each auction. Our team work especially hard to achieve the best possible outcomes for both vendor and buyers. Thank you for taking the time to leave us a review, we value all feedback received.

Rated 5 out of 5 stars

Extremely bad

Extremely bad - it is not letting me sign in to bid

Date of experience: 25 April 2023

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Hello Mr Reeves-smyth, I'm sorry you were having difficulty logging in. We've reviewed your activity log and would be happy to assist with resetting your password. Please call us at a convenient time for yourself.

Rated 5 out of 5 stars

A&G live, Simply the best

I have in the past been physically present in an Anderson and Garland (A&G) auction, however I am not able to do so. When the need to Lockdown during the pandemic A&G setup an online bidding service (A&G live) and a handy Click&Collect service post payment of items won at auction. This has proved a winner for me. It is very user friendly, efficient and so trouble free I highly recommend it to anyone. You don't need a degree in computing to use it too. I am 63, if I can use it anyone can. Also, if you need help and advice the very friendly girls in Customer Care are just a telephone call away. Happy bidding everyone who uses their services.

Date of experience: 04 October 2022

Rated 5 out of 5 stars

Excellent!

I watched Anderson and Garland live for the first time yesterday and I was impressed. After viewing the catalogue and seeing how detailed the photographs were, I decided to bid live. The auctioneers give ample time for bidders and their commentary is clear and concise and quite positive actually, without it being typically stylised. I'd recommend, certainly.

Date of experience: 07 September 2022

Anderson & Garland Auctioneers logo

Reply from Anderson & Garland Auctioneers

Hi Diane,
We're thrilled you enjoyed you A&G auction experience. Thank you for the great feedback, it's greatly appreciated by ail of the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look