ASH Waste Services Reviews

327  •  Average
TrustScore 3.5 out of 5

3.6

In the Waste Collection Service category

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Reviews3.6

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Rated 5 out of 5 stars

Great customer service

Great customer service. Did the online chat with Michael because I needed an invoice copy. within minutes it was in my inbox. Also never had a problem with collections (apart from when we locked the binds behind a gate, our fault.... Whoops!) Thanks guys!!

Date of experience: 17 December 2024


Reply from ASH Waste Services

Hi Malcolm,

Thank you so much for your 5* review. It is great to see you're so happy with our services!

I will make sure I pass this on to Michael and his manager.

Kind regards,

Tracy
ASH Waste Services


Rated 5 out of 5 stars

The customer service ive had from Liam…

The customer service ive had from Liam as been really professional and goes above and beyond to help and sort any problems out real credit to the company

Date of experience: 12 December 2024


Reply from ASH Waste Services

Hi Ian,

Thank you so much or the 5* review. we really appreciate the positive feedback! I will pass this on to Liam and his manager!

If you ever need anything please don't hesitate to contact us at enquiries@ashwasteservices.co.uk or call 0800 035 0447.

Kind regards,

Tracy
ASH Waste Services


Rated 5 out of 5 stars

Sasha is absolutely brilliant

Sasha is absolutely brilliant! A lovely telephone manor, nothing was too much trouble for her arranging a re delivery of a skip and collecting excessive waste! She really went above and beyond what I expected so well done Sash you are the greatest!

Date of experience: 21 November 2024


Reply from ASH Waste Services

Hi Bobby,

Thank you so much for the 5* review, I'll pass the feedback on to Sasha and her manager!

Kind regards,
Tracy
ASH Waste Services


Rated 5 out of 5 stars

OUTSTANDING

I found Liam a total pleasure to deal with.

Unfortunately, it is becoming a rare occurrence to receive the level of customer service that Liam gave me.

I can only say it was outstanding, professional, knowledgeable, he is a true credit to Ash waste

Thank you Liam.

Date of experience: 22 November 2024


Reply from ASH Waste Services

Hi,

Thank you so much for your 5* review. I'll pass this on to Liam and his manager!

Kind regards,
Tracy
ASH Waste Services


Rated 1 out of 5 stars

I have been a customer since 2021

I have been a customer since 2021 , I have tried to cancel my contract today after getting a quote of the council £700 cheaper a year!
Get told that in 2021i signed an 18 month contract and if I didn’t cancel after 18 months I go into a 3 year contract!
Will not let me leave , rude unhelpful staff , just wish I’d read the rubbish reviews about them before I’d dealt with them!
I will be contacting my solicitors asap, I will not be conned!
AVOID AT ALL COSTS

Date of experience: 25 November 2024


Reply from ASH Waste Services

Hi,

I'm sorry to see you are currently dissatisfied.

I'm struggling to find your account with the details provided, could you please send us your account number to enquiries@ashwasteservices.co.uk or phone 0800 035 0447 and we can see how we can help.

Thanks,

Tracy
ASH Waste Services


Rated 1 out of 5 stars

AVOIIDDDDDD

AVOIIDDDDDD

3 YEAR OLD CUSTOMER - THEY TIE YOU IN TO A CONTRACT AND YOU CAN NEVER GET OUT WITHOUT PAYING THOUSANDS

THEY WANT YOU TO GIVE NOTICE 5 MONTHS BEFORE YOU WANT TO CLOSE BUT NO ONE GIVES YOU THIS INFORMATION

WORST CUSTOMER SERVICE
NO GOOD FOR SMALL BUSINESSES
AVOID AND SAVE YOURSELF - HAD TO PAY £800 TO CLOSE MY AGREEMENT

BEEN A CUSTOMER SINCE 2021

Date of experience: 20 November 2024


Reply from ASH Waste Services

Hi,

Thank you for your review. I can see on your account notes that you have been speaking to a couple of my colleagues who have been trying to help you resolve this.

As we note, the business has not closed down but moved premises and all terms are clearly stated in your terms and conditions.

If you have any further queries or need anything else please don't hesitate to contact us on enquiries@ashwasteservices.co.uk or call 0800 035 0447.

Regards,
Tracy
ASH Waste Services


Rated 3 out of 5 stars

Disgusting company

Disgusting company, they automatically renew you into contracts that make it impossible to leave, even when your business is closing, never experienced this from any other company.
Guy basically threatened me on the phone with court if I didn't pay full contract price. Make sure you read reviews all the bad ones are true, they increase your pricing nearly every month and forget to collect your bins but you will still get charged for it.
I've seen how bad they treat people so it's about time the courts dealt with them.

I'm editing my review because Rory at this company has been very helpful, I guess it depends on who deals with your enquiry, he kindly resolved the issues

Date of experience: 30 October 2024


Reply from ASH Waste Services

Hi Colleen,

I'm sorry to hear you have had issues with your business. I can see you have had the issues resolved by my colleague Rory.

We wish you the best for any future endeavours.

Kind regards,
Sasha
ASH Waste Services


Rated 5 out of 5 stars

Only have positive things to say. No negatives Fantastic company.

A fantastic. processional company. I have always dealt with Catherine Brennan who has always been friendly supportive and will always go out of her way to help. She responds to emails straight away and takes time to converse back and forth to help us at The Ace of Vapez. So a big thank you from us Catherine.
Regards Linsey

Date of experience: 17 October 2024


Reply from ASH Waste Services

Hi Linsey,

Thank you so much for your positive feedback, I will make sure to pass on to Catherine and the team!

Kind Regards,
Sasha
ASH Waste Services


Rated 5 out of 5 stars

Great service all round.

We are really happy with the service Ash Waste provide for us. Our account manager Catherine has been really helpful taking the time to listen and understand our needs as a customer in our ambition to be as environmentally friendly as possible.

Date of experience: 28 October 2024


Reply from ASH Waste Services

Hi,

Thank you so much for your 5* review and kind words. We will make sure to let the team know!

Kind regards,
Sasha
ASH Waste Services


Rated 4 out of 5 stars

professional and reliable lady

I found Donna to be both professional and easy to talk to in order to discuss the quite complex requirements of a very busy, annual, 3-day food festival. She dealt promptly with any issue arising, and enabled solutions to be found. It is the first time we have used the service and lessons have been learned on both sides to take our association into next year. I believe that Donna is a credit to ASH services

Date of experience: 30 August 2024


Reply from ASH Waste Services

Hi Maureen,

Thank you so much for the fantastic feedback. It was an absolute pleasure to be a part of the food festival! We can't wait to help again next year.

I will make sure Donna hears your feedback.

Kind regards,

Sasha
ASH Waste Services


Rated 1 out of 5 stars

Painfully incompetent

We entered into an agreement for commercial waste collection, bin was delivered and the first 2 months of collections were made.

ASH neglected to correctly set up the direct debit for payment despite having all the information and the online account portal saying they had, so they simply stopped our collections without telling us or this being visible in the portal.

We've now not had a collection for over a month, are not behind in payment and they still won't come out to collect.

Calls with customer services just lead to promises of collections that aren't kept.

Date of experience: 22 October 2024



Rated 1 out of 5 stars

If I could give minus stars I would

If I could give minus stars I would!
Unprofessional, mis-selling cowboys! Told it was a one year contract as I’d taken over a previous tenants. Got an email showing volume of lifts. Tied in for 3 years. Lifts not carried out but billed for, price increase twice in less than 12 months. Account manager that’s incredibly rude.
AVOID AVOID AVOID

Date of experience: 08 October 2024


Reply from ASH Waste Services

Hi Stephanie,

Thank you for your feedback, I am sorry to hear you are currently dissatisfied.

I can see that you are in contact with one of our senior managers, I hope this has now been resolved.

If there is anything else you require please don't hesitate to get in contact.

Kind regards,

Sasha
ASH Waste Services


Rated 5 out of 5 stars

Contacted Ash Waste regarding the new…

Contacted Ash Waste regarding the new legislation being introduced in Wales.
Liam from customer services rang me back - couldn't of asked for a more genuinely funny and helpful guy.
He turned a mundane boring conversation about bins into a laugh a minute, totally enjoyable conversion.
He went through our options and emailed them over for us to make a decision.
Thanks Liam 😊

Date of experience: 15 February 2024


Reply from ASH Waste Services

Hello,

Thank you very much for the 5* review, its great to hear such positive feedback. I will definitely pass this across to Liam.

Kind Regards,
Courtney
ASH Waste Services


Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Do not use this company-
I've been trying to cancel and stop using this company but the automatically renew your contract only giving a small window to cancel 3 months before your contact finishes.
Any company that forces and traps customers into using their services should not be allowed.

Please, learn for my mistake and stay CLEAR to this terrible company.

Date of experience: 26 September 2024


Reply from ASH Waste Services

Hi Andrew,

Thank you for your feedback.

We are struggling to locate your account, could you please email your account details to enquiries@ashwasteservices.co.uk.

Regards,

Sasha
ASH Waste Services


Rated 1 out of 5 stars

Incompetent and liars !

Incompetent and liars !! Claim to pick up
But dont and still charge full amount every month yet fail to pick up most weeks Bins overloaded creating an environmental hazard !! It’s all documented ash waste and you have no duty of care to your customers or the environment .. A busy restaurant overflowing bins in the customer car park do you want us to shut shop until you decide to collect the bins absolute worst company I have every dealt with avoid at all costs !!!

Date of experience: 21 August 2024



Rated 5 out of 5 stars

Switched over to Ash around 5 months…

Switched over to Ash around 5 months ago after experiencing very bad service with previous supplier . We were recommended by a friend . Ash Waste have never missed any collections since we switched over . Scott came out and helped us with the switch over and explained everything so clearly . When ever we need anything we call Scott and he answers straight away and does what he can . Very happy with Ash Waste and also the quick responses from Scott

Date of experience: 02 July 2024


Reply from ASH Waste Services

Hi Sangar,

Many thanks for your 5 star review, Always really good to hear positive feedback.

I will make sure I pass this on to Scott and his manager!

Kind regards,
Courtney
ASH Waste


Rated 1 out of 5 stars

Scam company

Scam company. The whole thing is based on lies, dishonesty and getting you to sign a contract based on false
Information.
They charge for our bins being overweight. In essence a bin which is 5% full is overweight and then carries an extortionate penalty.
If I’d have stayed with my original contract with the council rather than changing I’d have saved 30k in three years.

Date of experience: 16 September 2024


Reply from ASH Waste Services

Hi Christophe,

We are struggling to locate your account with the details provided, could you please contact us at enquiries@ashwasteservices.co.uk so we can investigate further.

All of our bins and vehicles using the latest weighing technology ensuring we can accurately measure the weight of each bin we collect. If you would like to know more again contact us.

I can assure you we do not incentivise anyone to leave a review which also breaks Trustpilots terms & conditions, we believe in honest & transparent reviews.

We look forward to hearing from you and clearing any misunderstanding.

Sasha
ASH Waste Services


Rated 5 out of 5 stars

Friendly professional team

Worked with Ash Waste over many years, the collection teams are always friendly professional and polite.

The staff in the office are always helpful, we recently needed to adjust our needs and worked with a lady called Bethany. She went through in detail what the best options were and offered a great contract to our business. Chuffed with switched years ago to Ash Waste 10/10

Date of experience: 28 September 2023


Reply from ASH Waste Services

Hello Russ,

Thank you so much for your review. It’s always great to hear from happy customers! I'll make sure to pass on to the team and congratulate Bethan!

Yours sincerely,
Courtney
ASH Waste Services


Rated 5 out of 5 stars

Can every customer service department please learn from you…

The level of service through your call team was professional, relaxing and placed my business needs to the forefront. Louise (customer services) and Liam are what every telephone agent should be, polite, considerate and shows their true belief in Ash Waste.

Date of experience: 01 August 2024


Reply from ASH Waste Services

Hi Jules,

Thank you so much for your positive feedback, I will make sure to pass this on to our teams!

Kind regards,
Sasha
ASH Waste Services


Rated 5 out of 5 stars

Amazing service really happy and would…

Amazing service really happy and would highly recommend

Date of experience: 28 November 2024


Reply from ASH Waste Services

Hi,

Thank you so much or the 5* review. we really appreciate the positive feedback!

If you ever need anything please don't hesitate to contact us at enquiries@ashwasteservices.co.uk or call 0800 035 0447.

Kind regards,

Tracy
ASH Waste Services