Charles Tyrwhitt Reviews

Dear Julie,

Thank you for such excellent feedback and it's great to hear that both our Customer Service Team and our shirts have exceeded your expectations on this occasion.

The quality of both service and product is paramount at Charles Tyrwhitt and I'm pleased to see that we’re achieving and excelling in our aims for the best possible customer experience.

We look forwarding to hearing from you again soon and thank you again for taking the time to write to us.

Best regards
Charles Tyrwhitt

Dear Colin,

I'm sorry to hear that the price you paid has soured the quality of the items you ordered.

I'm afraid that we do not provide discount codes on request or give you a better one if you ask for it. Discounts are known as special offers for a reason and not labeled as "regular price".

If this were the case, we would never be able to discount our products as they would already be at the lowest price at all times. I'm afraid little to no business' operate in this manner and we are no different.

Though offers have limited uses per account, if this limit has not been reached we can always provide a non refundable credit for the difference for you to use on a future order.

Of course, you're welcome to check online for any offers that may be active before placing your order. If you're signed up to our mailing lists and check our social media, you'll find plenty of offers being made available.

Best regards
Charles Tyrwhitt

Hi Omer. Thank you for reaching out and sharing this with us and of course, we're very sorry to read that your shirt was not perfect. We pride ourselves on the outstanding quality of our shirts, which customers absolutely love - rating us 4.7/5 on Feefo.

We appreciate there may be times when something doesn't go quite right, however, and we do our very best to resolve those matters swiftly and to the customer's satisfaction. Sadly, we don't have any order details to go on so can't look into this matter for you just yet.

If you haven't already, please contact our Customer Service Team for assistance. We have live chat and telephone support 18 hours a day, and emails can be directed to [email protected] if you prefer.

We hope to have the chance to assist in resolving the issues described in your feedback.

Regards
Charles Tyrwhitt

Hi Pete and thank you for such wonderful feedback! We're delighted that you have been so pleased with not only our products but also our customer service levels. We've always worked incredibly hard to ensure that both are to the highest possible standards as we feel they very much go hand-in-hand.

Our dedicated, friendly and helpful Customer Service Team will always be on hand to provide assistance whenever you need it, and we hope you'll be with us for many years to come.

Best
Charles Tyrwhitt

Dear Mr. Dyer,

Thank you for leaving your feedback with us and I'm sorry to hear that there was that initial error with your delivery address.

Nevertheless it's great to hear that this was resolved quickly and efficiently and I hope that you're enjoying the items you received. We hope to hear from you again soon.

Best regards
Charles Tyrwhitt

Thank you for taking the time to provide this feedback, though we are so sorry for the disappointment caused.

The offer you had ordered under was incorrectly applying the 50% discount to our Multi-Buy prices, which it should not have done.

The shirts were supposed to be £32.50 each, so unfortunately, we had to withdraw the offer and cancel orders that had been placed under this offer. We do reserve the right to do this when there has been an obvious error. Nonetheless we acknowledge the disappointment caused and appreciate your feedback that an explanation of the cancellation being sent prior to or alongside the cancellation would have slightly diminished the disappointment you have described.

The offer has now been rectified, reducing each shirt to £32.50 for a maximum of 5 shirts, which we would be more than happy to use to place another order, if you call our customer service team on 0344 482 4000. We have also made a request for your order details through Trustpilot, so we can access your account. Please rest assured the response to this request is not publicly posted but just to allow us to locate you on our system, allowing us to follow up with you directly via call and email.

We're sorry to have let you down and have shared your feedback about how this could have been better communicated to minimise the disappointment of the order being cancelled.

We hope you will give us the chance to restore your faith in us soon.

Hi Liaqat and thanks for your feedback today! We're overjoyed that you are such a huge fan of our shirts - you certainly have great taste. We love to provide extremely high-quality, well-designed and fitted shirts, and it always brings us joy to see customers getting plenty of enjoyment from them also.

We hope this will continue for many years to come.

Best wishes
Charles Tyrwhitt

Hi there, thank you so much for sharing your review following your recent store visit. It's great to hear Mia and the White City team delivered such exceptional customer service.
Your comments have been shared with our colleagues there who will be delighted to know this. We hope to see you visiting again soon.

Thank you so much for taking the time to provide this feedback, we are delighted that you have had no cause to complain in over 8 years.

Your commendation of the quality of our products and customer service is so rewarding to hear, as our mission is to make it easier for men to dress well. It is fantastic to know that our products and service have achieved this for you!

We are delighted that you have enjoyed visiting our stores and that you have found the advice provided by our colleagues to be beneficial.

We will continue striving to meet your expectations of our brand and hope you will continue enjoying Tyrwhitt for many seasons to come!

Thank you so much for sharing this feedback once again and we look forward to serving you again soon.

Hi Ireti and thank you for your feedback! We really appreciate your kind words on the assistance provided by our colleague and it's great to see they were able to assist you on the call.

Our Customer Service Team stand ready to assist no matter the reason for your call, chat or email, and we love to provide the best assistance possible.

Best wishes
Charles Tyrwhitt

Hi Jeffrey and thank you so much for your great feedback. We really appreciate your kind words and endorsement of our brand ethos. We really do stand by our products, you are 100% right on that!

We have a 6-month guarantee on them, and will always assist should anything go wrong. Our Customer Service Team stand ready to assist 18 hours a day, every day, through live chat, telephone or email.

We really appreciate your support and loyalty to our brand.

Regards
Charles Tyrwhitt

We're sorry that the size Large wasn't right for you, but we're pleased that you have found the exchange process to be simple and that the service received has delighted you.

We hope the Medium size will prove more beneficial for you and hope we can see you shopping with us for many seasons to come!

Hello there, thank you so much for taking the time to post your review following your recent shirt purchase. We're thrilled to learn that you had found the whole process to be easy and well put together.
We always aim to provide a hassle free process all the way from ordering to delivery and even in returning / exchanging, should this be needed. We are really pleased to know that we have met these high standards and expectations and we hope to see you shopping with us again soon.

Hi Despoina and thank you for your amazing feedback! We're ever so pleased that we were able to help with the sizing issues you had and it's great that our Customer Service Team went that extra mile to ensure you were satisfied.

We're very proud of the service levels we provide here at Charles Tyrwhitt and you can always be sure of our full support, no matter what.

We look forward to many more positive experiences with our products and our service in the years ahead.

Best
Charles Tyrwhitt

Hi Federico and thank you so much for your great feedback! We really appreciate your kind words and your loyalty to our brand, which is amazing to see.

We're thrilled that you love our products and have been ordering with us for over 13 years now. We really are grateful for the support of all our longstanding customers from around the world, and hope this will continue for many more years to come.

Regards
Charles Tyrwhitt

Hi M and thank you so much for your very kind feedback. We know this was a difficult situation for all and we really appreciate your - and all our customers's - understanding in regards to the promotional/pricing error.

We never take the cancelling of an order lightly and we're glad that we were able to work with those customers who were affected to ensure a reasonable and positive outcome. We hope you'll be thrilled with your new shirts once you receive them!

Regards
Charles Tyrwhitt

Hi Andreas and thank you for sharing your experience with us. We're certainly very sorry that not all aspects of your order were perfect in terms of sizing etc.

Regrettably, it is indeed the case that for orders placed through our International website, we cannot provide replacements or exchanges. That is solely a restriction on that specific order-type, due to the different way in which they are processed. They go through a third-party to facilitate international delivery, so that is the restriction.

As you have been advised, the only option if items need to be changed is to return them for a refund and re-purchase. We appreciate that isn't ideal, but unfortunately it is the only option in this particular situation.

We can provide a 30% discount on your new order, using code 'SAVE30'. We will also refund any delivery costs incurred when making it. Just let our Customer Service Team know the new order number and they'll take care of it.

Regards
Charles Tyrwhitt

Hi Matthew and thank you for sharing this with us. Of course, we're very sorry to learn of this! We do indeed offer fantastic quality shirts and our customers agree - with a 4.7/5 rating from over 200,000+ reviews on Feefo.

We appreciate there may be times when something goes awry, however, and we fully back up our shirts with an excellent 6-month guarantee. Our dedicated Customer Service Team are here to help with any issues, so we'd always encourage you to reach out for assistance.

We have live chat through the website, as well as telephone support. If you'd prefer to email and include images of the damage to your shirt, please do so through [email protected].

We'll aim to resolve this for you very quickly and ensure you are 100% satisfied.

Regards
Charles Tyrwhitt

Hi David and thank you for your feedback. We're glad to see that our colleague was able to assist in resolving the issue you had, and trust all is now well. Our Customer Service Team are always here, standing ready to assist in any way that is required of them.

Best wishes
Charles Tyrwhitt