4.8
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i ordered a Draper Planer 7 months ago from Amazon .Unfortunately due to illness I didn't open the box and it was placed on a shelf. When I opened it recently I found parts were missing from the box, when I contacted Amazon they advised me to contact Draper direct, I did this and advised them of the circumstances, within a few days I received a new planer. this I consider to be excellent customer service. Thank you Draper.
I contacting Draper as I wanted clarification as to which accessory I needed for one of their products. They responded quickly, and the reply from Rhys in Customer Service was incredibly comprehensive. He was courteous and took time to provide several links for me, not only with details of the part I required, but also with several places to get hold of it. Excellent work. Thanks, Draper, and thanks, Rhys.
I brought a Draper product from Amazon which developed a fault. I contacted Draper and they immediately sent out a new replacement.
Excellent customer services.
Mr T Fisher
Great item and service. I had an issue with fitting one of the shelves and approached the customer service team who reviewed the video I sent, got technical support and solved the issue, sending me a return video which worked a treat. The unit itself if superbly built and finished and everything makes a satisfactory click or glides into place. It is a lovely addition to my garage.
For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.
Hursley Road, SO53 1YF, Chandler's Ford, United Kingdom
4.8
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
i ordered a Draper Planer 7 months ago from Amazon .Unfortunately due to illness I didn't open the box and it was placed on a shelf. When I opened it recently I found parts were missing from the box, when I contacted Amazon they advised me to contact Draper direct, I did this and advised them of the circumstances, within a few days I received a new planer. this I consider to be excellent customer service. Thank you Draper.
Date of experience: 22 April 2025
Reply from Draper Tools
Good Morning Gordon, Thank you very much for the positive 5 star review.
Speedy and really helpful reply to my question. I have now sourced the part I needed thanks to their help.
Date of experience: 25 April 2025
Reply from Draper Tools
Good Morning David, thank you for the review and 5 stars. Have a great day.
I brought a Draper product from Amazon which developed a fault. I contacted Draper and they immediately sent out a new replacement.
Excellent customer services.
Mr T Fisher
Date of experience: 23 April 2025
Reply from Draper Tools
Good Morning Tom, thank you for the positive review we are pleased we were able to assist and thank you for the five stars.
I contacted Product information and Rhys came back to me. Within one hour he had solved the problem. Incredible service.
Date of experience: 23 April 2025
Reply from Draper Tools
Good Morning Chris, Thank you for the 5 star review. We will pass on your thanks to Rhys.
I contacting Draper as I wanted clarification as to which accessory I needed for one of their products. They responded quickly, and the reply from Rhys in Customer Service was incredibly comprehensive. He was courteous and took time to provide several links for me, not only with details of the part I required, but also with several places to get hold of it. Excellent work. Thanks, Draper, and thanks, Rhys.
Date of experience: 23 April 2025
Reply from Draper Tools
Good Morning Jonathan, we appreciate the positive review and the 5 stars. We will pass your thanks onto Rhys.
Rhys was very helpful and provided me with all info requested, good customer service.Thank you
Date of experience: 22 April 2025
Reply from Draper Tools
Good Afternoon Daniel, thank you for the 5 star review, we will pass your thanks onto Rhys.
After an initial enquiry regarding a Draper product I bought via Amazon last year, Fran went above and beyond normal customer service and facilitated a perfect resolution, including offering possible solutions.
Date of experience: 15 April 2025
Reply from Draper Tools
Thank you for the fab review Mark. we will pass on your thanks to Fran and we hope you have a great bank holiday weekend.
Date of experience: 17 April 2025
Reply from Draper Tools
Thank you for the great review and the 5 stars Claire. Have a lovely bank holiday weekend.
Excellent communication and information provided.
Date of experience: 16 April 2025
Reply from Draper Tools
Thank you for the great review and the 5 stars.
Have a great bank holiday weekend when it arrives.
I purchased a pressure washer (98679) from an authorised Draper seller via eBay. After inspecting the pressure washer I noticed that a particular screw was missing that fastened a bottom hose tray onto the washer itself. I contacted Draper customer support to ask if it was possible to send me the missing screw. Fran answered my email quickly and asked if I could point out the specific part required from a detailed parts diagram of the washer. Once I confirmed the required part number Fran arranged to have it posted out to me free of charge. This is fantastic customer service and after having read the many other great reviews left by customers I am very impressed! I will definitely be buying further Draper products based on their quality and the way customer service is handled. Great job Draper. Please pass on my kind regards to Fran and to your company as a whole.
Date of experience: 10 April 2025
Reply from Draper Tools
Thank you for the 5 stars. Great to hear we could help and that you were pleased with the service you received. We will pass on your thanks to Fran and the team. Have a great bank holiday weekend when it arrives.
Great item and service. I had an issue with fitting one of the shelves and approached the customer service team who reviewed the video I sent, got technical support and solved the issue, sending me a return video which worked a treat. The unit itself if superbly built and finished and everything makes a satisfactory click or glides into place. It is a lovely addition to my garage.
Date of experience: 14 April 2025
Reply from Draper Tools
Good Afternoon, thank you for your positive review and 5 stars.
Fast efficient and all the information needed,
Thank you Rhys
Date of experience: 11 April 2025
Reply from Draper Tools
Good Morning, thank you for your positive review and 5 stars.
brilliant service - broke my 8 month old garden fork - didn't even know it was still under warranty and they have sent me out a new one. 10/10
Date of experience: 11 April 2025
Reply from Draper Tools
Good Morning James, thank you for your 5 star review.
Joe Was Extremely Helpful. Hast Responses And Very Kind. I Love My Draper Expert Tool And Will Continue To Buy From Them!
Date of experience: 01 April 2025
Reply from Draper Tools
Good Morning, thank you for your positive review and the 5 stars. We will pass on your thanks to Joe.
I recently returned my jetwasher for service & repair expecting quite a costly repair or a wrightoff as it was well out of warranty which I was quite happy about.
Within two weeks a new machine was delivered to my door under warranty replacement. WOW! this is customer care at a different level!
Thank you Draper tools.
Date of experience: 01 April 2025
Reply from Draper Tools
Good afternoon Hugh, great to hear you were happy with your replacement jet washer and thank you for the 5 stars.
Very quick response when I emailed them. Fran from customer services sorted it straight away with a replacement despatched immediately.
Date of experience: 31 March 2025
Reply from Draper Tools
Good Morning Julian, thank you for the positive review and the 5 stars. We will pass on your thanks to Fran.
My ratchet screwdriver developed a fault, I contacted customer service and they are sending me a replacement.
Date of experience: 27 March 2025
Reply from Draper Tools
Thank you for the review and the 5 stars Janet.
Have a great week.
Fran at Draper Tools went to great lengths to find out specific technical info I needed about one of the products...above and beyond! Thank you! Brilliant customer service..exactly how it should be.
Date of experience: 27 March 2025
Reply from Draper Tools
Thank you for the fab review.We will pass on your thanks to Fran and we hope you have a great weekend!
Absolutely Fantastic.
For some time, I have been searching for a tool roller cabinet and 2 full height double door floor cabinets for my garage. The dimensions had to be correct for the size of my garage, to ensure that they fit.
Having searched multiple companies without much success, I was instantly drawn towards the Bunker brand. The dimensions of the products were correct and the styling looked awesome.
The one thing that kept me from buying sooner, was the lack of reviews for these products and I generally spend a lot of time reading reviews, especially if it’s an expensive purchase.
In the end I went with my gut instinct and made the purchase through a Bunker supplier. I am so glad that I did. The products I ordered were:
X1 Draper 08238 BUNKER® 15 Drawer Workbench Roller Tool Cabinet, 61" Grey & X2 Draper 33166 Bunker Modular 2 Door Tall Floor Cabinets, 915mm.
The delivery came directly from Bunker and the units arrived on a double pallet. The packaging was immense, but it meant the products were well protected. Upon opening the package, I was impressed with the quality of the items, not a single dent or scratch which was great.
The roller cabinet already had the wheels installed so it was easy to take off the pallet. It came with two keys and a single handle which I opted to not install. It also came with a bottle opener, which I hope to get much use out of :). The drawers are fully lined and have a soft close function and they feel smooth to open and close. The keys operate as expected.
For the floor cabinets, again well packaged and the instructions were clear. Assembly was easy. The only issue I had were the door spring pins, which secures to the bottom section. I accidentally lifted the pin too high and it flung out of the door. It was a little bit of trouble to re-seat the pin, but this is a minor issue. What is also great is that both cabinets use the same key, so I now have plenty of spares.
After installing the cabinets in place, I was completely overwhelmed at the amazing quality of the items. It has always been my dream to have this type of setup and I am thankful that Bunker have made these products. If I were a You-tuber/ Influencer, I would definitely be an advocate of this brand, considering it stems from the Draper lineage.
Finally, I would like to thank Gina in customer services and Sharon for arranging the delivery. Gina helped answer some technical questions and also arranged for some additional products to make my setup complete.
Thank you Bunker/ Draper for making me a happy customer! :)
Date of experience: 26 March 2025
Reply from Draper Tools
This is great to hear. We are very proud of the BUNKER range and we are glad to hear you are pleased with your purchase. We will be sure to pass on your thanks to Sharon and Gina. have a great rest of the day.
Perfect customer experience. Rhys resolved an issue very easily and confirmed to me why I am a return buyer or Draper products.
Date of experience: 24 March 2025
Reply from Draper Tools
Good Afternoon Jonny, thank you for the positive review and the 5 stars. We will pass your thanks onto Rhys.
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