PROTRADE Tools & Fixings Reviews

362  Excellent
TrustScore 5 out of 5

4.8

In the Tool shop category

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Reviews4.8

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Rated 5 out of 5 stars

Protrade are the real deal.

Protrade from my experience are great. I had a slight issue when I received my tool that I purchased as it had a damaged case probably done during transit then I noticed a small defect in the tool itself. Protrade were extremely polite and had the entire kit swapped with no issue. I was a bit worried upon receiving the second package as it wasn’t wrapped with any extra protection which I was told there would be, but luckily the second package was not damaged and everything was great. I definitely recommend them and I myself will definitely use them again.

Date of experience: 18 December 2024


Reply from PROTRADE Tools & Fixings

Hi Jason, thank you for taking the time to leave us a review, we really appreciate hearing feedback from our customers. We're sorry to hear about the issues with our packaging and promise that we have looked into this to ensure this does not happen again in the future. We hope you will continue to use Protrade as your port of call, our team will be happy to help with anything you may need. 💚


Rated 5 out of 5 stars

Soaperb - we needed soap

We needed some more soap for our soap dispensers and this was the first time we'd had to order some. After a lot of searching and reviewing prices, Protrade were by far the most competitive for what we required. And also gave us more purchasing options. We only needed one bottle not a case of 4, for example. We ordered exactly what we needed and it came with a free gift, which caused much excitement and the free gift was claimed before I'd even finished opening the box!

Date of experience: 03 December 2024



Rated 5 out of 5 stars

Very good service start to finish

Got my tools all good to the order and kept well informed about delivery. Would recommend this company

Date of experience: 30 December 2024


Reply from PROTRADE Tools & Fixings

Hi Nigel, thank you for your five stars. Thank you for your kind words, we hope to be of assistance to you in the future.


Rated 5 out of 5 stars

Excellent.

Everything excellent, had what I wanted in stock and at a very good price, plus I got a gift on top. Easy to order on the website and multiple choices of pay at checkout. The tool arrived the next day morning. Brilliant.

Date of experience: 23 December 2024


Reply from PROTRADE Tools & Fixings

Hi, Max. Thank you for taking the time to leave us a review! We're thrilled to hear everything you wanted was in stock, and we are so pleased that you are happy with the customer service you received from Protrade. We look forward to hearing from you again soon. 💚


Rated 5 out of 5 stars

Fabulous quality tools

Fabulous quality tools, with a great selection. All i have bought has been delivered quickly and on time, even around the festive season!

Date of experience: 18 December 2024


Reply from PROTRADE Tools & Fixings

Thank you for your 5* review David. We are so pleased you received your item on time and are happy with the service you provided by Protrade. We look forward to hearing from you again soon!


Rated 1 out of 5 stars

Insects floating in their branded degreaser…

Ordered their own branded degreaser fluid in spray dispenser.
Fluid contained debris and dead insects contained within bottles.
First delivery badly packed. Came back to Protrade following a smoking Imax laser supplied a few years ago.
Whilst they replaced the contained fluid the facts still remain that they let it leave their warehouse and were happy to send out product also badly packed.
I will not be using them again as a result of this and a few of their products now not available.

Date of experience: 22 November 2024


Reply from PROTRADE Tools & Fixings

We value your feedback and appreciate you bringing this to our attention. We have fed this back to our manufacturer and they have taken steps to improve their quality control procedures to prevent this from happening again. We have also checked other stock of this degreaser, and found no further instances of this issue. We are confident this was a one-off incident.

Maxitek products are consistently well received by the trade, and we take huge pride in the performance and reliability of the product range. We hope you will consider giving us another opportunity to earn back your trust in the future.


Rated 5 out of 5 stars

First time customer

First time customer, will return for sure. Easy order and SUPER fast delivery

Date of experience: 02 January 2025


Reply from PROTRADE Tools & Fixings

Hi Lee, thank you for leaving us a review. We're delighted to know that you found the ordering process easy and received your order in a timely manner! We hope to be of use again in the future 😊


Rated 5 out of 5 stars

Staff really went that extra mile to…

Staff really went that extra mile to make sure I got my order to site on time.

Date of experience: 07 January 2025


Reply from PROTRADE Tools & Fixings

Hi Andrew, thank you for your five stars and for taking the time to leave us a review. We're thrilled that you received your order on time! Please do not hesitate to contact the team if there's anything we can help you with in the future.


Rated 5 out of 5 stars

Super fast - exceeded expectations

This was simply the cheapest I could find the item on the internet, and the order was processed, shipped and delivered is super fast time - way quicker than the stayed 2-3 days - and free shipping. Excellent company. Would recommend.

Date of experience: 13 November 2024


Reply from PROTRADE Tools & Fixings

Hi Phill! Thank you for your 5-star review. We're thrilled to hear that Protrade has met your expectations. If there's anything you need please do not hesitate to reach out to the team. Thanks, Protrade.💚


Rated 5 out of 5 stars

Delivery to Guernsey - perfect!

Delivery to Guernsey is sometimes difficult but Protrade make it easy. My packages arrive within two days and my queries re VAT are answered and resolved within minutes. The only place I will purchase tools online!

Date of experience: 04 November 2024



Rated 5 out of 5 stars

PROTRADE…you number one tool and fixings outlet

Purchased a few items now from PROTRADE tools and fixings , they definitely are my go to Milwaukee outlet, can’t be beat on price and delivery

Date of experience: 10 December 2024


Reply from PROTRADE Tools & Fixings

Hi Andy! Thank you for your 5-star review. We're thrilled to hear that you are satisfied with our Milwaukee pricing. Have you signed up to our mailing list? We often send out the latest Milwaukee deals on there. We hope to welcome you back soon 💚


Rated 5 out of 5 stars

Great service

I dont normally write reviews but protrade went above and beyond to get my package delivered before Christmas and included a lovely free gift highly recommended company thanks

Date of experience: 23 December 2024


Reply from PROTRADE Tools & Fixings

Hi, Wayne. Thank you for the 5-star review and kind words, we're thrilled to hear your order arrived before Christmas, and so pleased that you are happy with the customer service (and festive freebie 😉) you received. We look forward to hearing from you again soon.


Rated 5 out of 5 stars

Great company

Great company , posted out and delivered extremely quick , will I use again , yes definitely and I also won a competition with them and didnt even know I was in it so win win happy days , all the best guys at protrade

Date of experience: 10 December 2024



Rated 5 out of 5 stars

Very impressive

Ordered late on Thursday evening and was sceptical about the next working day delivery but after receiving continuous updates, the products were delivered mid-morning on Monday. Very impressed to say the least!

Date of experience: 25 October 2024


Reply from PROTRADE Tools & Fixings

Hi Robert! Thank you for your 5-star review. We're pleased to hear that your item was delivered on time. We look forward to hearing from you soon 💚