FAQ

Q: Does it support monoscopic photo shooting? A: Currently, it does not support monoscopic photo shooting. It supports switching the video mode to the 360° Dual-Lens mode and setting it to the 180° Single-Lens mode for shooting.   (If you have any questions, please feel free to contact our service team at [email protected] for assistance.)

Q: Does it support shooting modes like time-lapse and HDR? A: It supports time-lapse photography and can record in 10bit BT.2020 HLG specification.   (If you have any questions, please feel free to contact our service team at [email protected] for assistance.)

Q: Does the QooCam 3 Ultra support image stabilization? How to enable the image stabilization feature? A: Yes, the QooCam 3 Ultra is equipped with a six-axis gyroscope. You can use the powerful image stabilization feature through the QooCam 3 App mobile application or the QooCam Studio desktop software to achieve cinema-quality stabilized footage on the video files recorded by the QooCam 3 Ultra.   (If you have any questions, please feel free to contact our service team at [email protected] for assistance.)

Q: What is the maximum duration for a single video file on the QooCam 3 Ultra? A: QooCam 3 Ultra can segment a single video into parts or record without time limits.The QooCam 3 Ultra allows you to adjust the "Video Segments" setting in the camera settings, which can be set to 10 minutes/20 minutes/30 minutes/No segmentation for video storage. For example, if the video segment is set to 10 minutes, a 26-minute continuous recording will be saved as 2 separate video files: one 10-minute file, one 10-minute file, and one 6-minute file, with the 3 video clips being continuous....

Q: What is the highest video specification? A:  360° Dual-Lens Mode:The QooCam 3 Ultra can record the highest specification of 8K@30FPS 10bit panoramic video, with a resolution of 7680x3840.The QooCam 3 Ultra can record the highest specification of 5.7K@60FPS 10bit panoramic video, with a resolution of 5760x2880.The QooCam 3 Ultra can record the highest specification of 4K@120FPS 10bit panoramic video at 3840x1920 resolution. 180° Single-Lens Mode:QooCam 3 Ultra can record 10bit single-lens mode videos at a maximum specification of 4K@60FPS, with a resolution of 3840x3840.QooCam 3 Ultra can record 10bit single-lens mode videos at a maximum specification of 3.4K@100FPS at...

Q: What is the maximum photo resolution that QooCam 3 Ultra can capture? A: The QooCam 3 Ultra can capture up to 96-megapixel (13888×6944) 14K resolution photos.   (If you have any questions, please feel free to contact our service team at [email protected] for assistance.)

Q: How to switch shooting modes? A: There are two ways to switch shooting modes: Tap the shooting mode icon at the bottom left of the screen to select the shooting mode.In preview mode, press the mode button briefly to switch the shooting mode.   (If you have any questions, please feel free to contact our service team at [email protected] for assistance.)

Q: Which shooting modes does it support?  A: The QooCam 3 Ultra supports two types of shooting modes: photo and video: Photo Mode includes:Panoramic PhotoInterval PhotoDNG8AEB (Automatic Exposure Bracketing) Mode Video Mode includes:Panoramic VideoTimelapseLoop Recording Users can choose different modes based on their requirements.   (If you have any questions, please feel free to contact our service team at [email protected] for assistance.)

Q: How to Update Camera Firmware? A: There are two methods to update the camera firmware: 1. Update via the QooCam 3 App① Download the QooCam 3 App from your mobile device's app store.② Follow the instructions displayed in the QooCam 3 App to connect the camera to your mobile device. If a new camera firmware is available, the QooCam 3 App will guide you through the installation process. 2. Update via QooCam 3 Ultra's Wireless Local Area Network (WLAN)① Go to the QooCam 3 Ultra camera settings and turn on "Network Connection - WLAN."② Select a secure and trusted...

Q: Does the camera support fast-charging chargers? What charger specifications does it need? A: It supports standard PD/QC power adapters. Please use a USB Type-C charger that supports PD/QC protocols, with an output power of 9V/2A or 5V/3A.   (If you have any questions, please feel free to contact our service team at [email protected] for assistance.)