Contact Walmart Customer Service
Walmart Phone Numbers and Emails
Toll-Free Number:
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(800) 925-6278
Customer Service:
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(877) 294-1086Credit Card
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(877) 937-4098MoneyCard
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(877) 968-6391Product Care Plan
Walmart Emails:
Frequently asked questions about Walmart
Walmart Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Walmart is 8009256278. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Walmart Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Walmart is 8009256278. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Walmart may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Walmart mainly because of request for information, product/ service, shipping and delivery.
29% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Walmart is [email protected]. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Walmart Website:
Walmart Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (CT):
Monday - Friday: 8:00am - 11:00pm
Saturday: 9:00am - 9:00pm
Sunday: 12:00pm - 7:00pm
Fax:
Walmart Customer Service Reviews
I ordered two 45 gallon wheeled tubs. The tops were completely shattered upon opening the box, making the tubs useless for sealed storage.
I asked for replacement tops and upon leaving the conversation was told they were ordered and would arrive on Saturday,January 3rd. They have yet to be delivered
As of the 6th.
I was given a refund which I appreciated but still didnt help my situation. I needed the lids in order to use my tubs.
Customer service on the phone was great. He stayed on the phone with me and I carried my phone in the store with me so he could tell the manager himself to refund my money.
I will never order from walmart again. I ordered a gaming chair it was delivered.
The box was ripped and soaken wet when i picked up the box the chair was falling through the box because it was so wet . I cant believe walmart shipped this box to me like this . When i called and reported it walmart would not send me another one .
It was a christmas gift . So much for the gift
Nothing worked by that I mean half the lights did not come on. Dont have time for the mess that you all are trying to pull.
I thought this was a company that I could be satisfied with but apparently not.
I will not be ordering anything else offline from them so please dont ask me for any more surveys information. Thank you
How Good is Walmart's Customer Service?
Summary of Walmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Walmart?
Shipping and Delivery Question:
- “Item got delivered”
- “I didn't get my order”
- “Delivery issue”
Request for Information Question:
- “I’m calling for information on UCare over the counter pharmacy we have to charge’s and need to cancel them”
- “Need information for a family member that is disabled”
- “Need information for a family member that is disabled and has for stamp card and would like to become a member”
Product/ Service Question:
- “I have a HUGH PROBLEM WITH MY ORDERS GOING TO 335 oliverdri”
- “Damaged in delivery”
- “Warranty”
Payments and Charges Question:
- “Received a credit card from Walmart I did not order”
- “Fraud on my credit card”
- “Charged wrong card”
Return/ Replace Question:
- “Return past 30 days”
- “Return”
- “Mail return”
Activation/ Cancellation Question:
- “I had three orders cancel from curb side pickup.”
- “You cancelled orders440”
- “Cancelled orden”
Refund Question:
- “Refund”
- “My refund hasn't arrived,”
- “Want a refund”
Cards Question:
- “Someone used my card to purchase things and it wasn’t me”
- “Law suit gift cards”
- “An issue with my EBT card”
Account Question:
- “Trying to set up a new account”
- “Account problems”
- “Every time I shop at the Searcy Walmart I'm blocked on nearly every isle by those workers shopping for pick up. They are rude and disrespectful ive complainted about this many times”
Staff Question:
- “Customer service question”
- “Deliberate/ Poor service in the Automotive department”
- “+ service”
Employment Question:
- “Letter of proof of full time employment”
- “I’m a former employee and I’m trying to get my separation papers, and the manager don’t want give it to me”
- “Payroll”
Website/ Application Question:
- “I have Cigna Healthy Today Visa and tried using it but the app won't accept it”
- “Trying to order online but charging a different price”
- “App issues double and tripling items”
Other Question:
- “Getting a run around”
- “Duplicate orders”
- “I want to reinstate my protection plan for my laptop”
Compare Walmart Customer Service To
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