Talk:Omnichannel retail strategy

Business Mid‑importance

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Mid	This article has been rated as Mid-importance on the project's importance scale.

Internet Low‑importance

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Marketing & Advertising Mid‑importance

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Retailing Mid‑importance

This article is within the scope of WikiProject Retailing, a collaborative effort to improve the coverage of retailing on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.RetailingWikipedia:WikiProject RetailingTemplate:WikiProject RetailingRetailing articles

Mid

This article has been rated as Mid-importance on the importance scale.

Retailing To-do List:

Here are some tasks awaiting attention:

Assess : SM Lanang Premier
Copyedit : Retailing in India
Expand : :- Please expand this project's list of articles. The subcategories of Category:Retailers is also an excellent starting point.
- Expand this project's image gallery page

- More articles for expansion: Automated retail, Big-box store, Chain store, Hypermarket, Store manager
NPOV : Retail loss prevention
Photo : Retail design
Stubs : Leakage (retail), Retail geography
Verify : Department store, Discount store, Retail clerk, Retail in the Republic of Ireland, Retail media, Retail software, Suggested retail price
Other : * Please add this project's banner {{WikiProject Retailing}} to retail-related talk pages. Also, bots can be utilized to automate this task.
- Also, add biographies to the articles list.

–When a task is completed, please remove it from the list.

This article was the subject of an educational assignment in 2014 Q3. Further details were available on the "Education Program:University College London/MSIN1003 Information World (Autumn 2014)" page, which is now unavailable on the wiki.

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Some proposed changes

This edit request by an editor with a conflict of interest was declined. The request was not specific enough. You may consider leaving your comments on the Talk page or escalating significant issues to the conflict of interest noticeboard.

Dear Wiki editors, This articles says Parts of this article (those related to advantages and disadvantages) need to be updated. Please help update this article to reflect recent events or newly available information. (December 2020)

I am drawing your attention to these two latest articles on omnichannel retailing. The first article (i.e., OCX framework) discusses the nine most important dimensions that omnichannel retailers must consider when planning their CX strategies. The second article (i.e., SafeCX framework) discusses the impact of COVID in omnichannel retailing and provides a guideline for how to offer safe customer experience in omnichannel retailing.

Including these journal articles would address the request for an update in this Wiki. I am the first author of these articles and it would not be the correct action for me to make the edits. If required, I can assist you with text if you would like me to write a few sentences. However, the abstract of the articles provides sufficient details that you could draw on.

I highly appreciate your consideration. Great job everyone!

1. ^[1] 2. ^[2]

Smr856 (talk) 01:20, 17 April 2022 (UTC)[reply]

References

^ Rahman, Syed Mahmudur; Carlson, Jamie; Gudergan, Siegfried P.; Wetzels, Martin; Grewal, Dhruv (3 April 2022). "Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact". Journal of Retailing. doi:10.1016/j.jretai.2022.03.003. ISSN 0022-4359.
^ Rahman, Syed Mahmudur; Carlson, Jamie; Chowdhury, Noman H. (1 January 2022). "SafeCX: a framework for safe customer experience in omnichannel retailing". Journal of Services Marketing. ahead-of-print (ahead-of-print). doi:10.1108/JSM-04-2021-0114.

Hi Smr, in addition to this request not being specific enough, I think (not 100% sure though) these are primary sources, which are generally avoided on Wikipedia when possible. Snowmanonahoe (talk) 15:31, 26 May 2022 (UTC)[reply]

Old PROD

The text "

This page was proposed for deletion by Nightenbelle (talk · contribs) on 3 July 2022.

" has been moved here since, no PROD is active, and the PROD nomination was a mistake, based on

https://indiafreenotes.com/bricks-and-clicks-advantages-of-bricks-clicks-business-model having copied from Wiki, not Wiki copying from them. There is a don't-scare-the-people Wiki policy behind this edit. Nuts240 (talk) 03:23, 5 July 2022 (UTC)[reply]

[1] Rahman, Syed Mahmudur; Carlson, Jamie; Gudergan, Siegfried P.; Wetzels, Martin; Grewal, Dhruv (3 April 2022). "Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact". Journal of Retailing. doi:10.1016/j.jretai.2022.03.003. ISSN 0022-4359.

[2] Rahman, Syed Mahmudur; Carlson, Jamie; Chowdhury, Noman H. (1 January 2022). "SafeCX: a framework for safe customer experience in omnichannel retailing". Journal of Services Marketing. ahead-of-print (ahead-of-print). doi:10.1108/JSM-04-2021-0114.

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