3Shape Lab Service Packages

Choose the service package that suits your needs

As intuitive as our products are, there are moments where a helping hand makes all the difference. Whether it’s getting started, accessing the latest upgrades, or simply when the unexpected happens, LabCare (or our basic, no-subscription package) helps you stay on-track.

About our service packages

Two options: basic or subscription

A solid CAD/CAM solution delivers a wide range of workflows, treatment options, and business growth opportunities. Adding our LabCare service package is the safest way to secure your investment and ensure future success. It gives you access to unlimited upgrades, support, hands-on training and events, and special product discounts. It’s also completely optional – you can alternatively choose our basic, no-subscription package.

Benefits of labcare

Protect your investment

Authorized support in 14 languages, spread across timezones. Additional warranty and replacement service guarantees maximum uptime.

Always up-to-date

Unlimited upgrades and access to hands-on training events ensure your system grows stronger and more versatile every year.

Value for money

Get value for money with discounts on seats, subscriptions, and training at our dedicated venues across the globe.

Get the most out of your scanner investment

You can choose between two service packages to complement your 3Shape solution – LabCare or Basic

LabCare
Peace of mind included

Software upgrades
Get all new Dental System and scanner software releases with the latest developments, including workflows and tools.

Unlimited support
Get help from experts in your local language* and time zone.

Free AI-powered design proposals
Take advantage of high-quality AI design in Dental System to save precious minutes.**

25% discounts
Discounts on additional seats, 3Shape Academy training at a local 3Shape facility***, and more.

Wide range of training options
Access to hands-on training events and lectures held by authorized 3Shape experts and renowned speakers.****

5-year warranty
Protect your new scanner investment with a 5-year warranty & replacement service.*****

Basic
When you need it

Perpetual software version
You are licensed to use the software version corresponding to the year of purchase.

Pay per case
Get expert help in your local language* on a pay-per-case basis.

Not eligible
No access to AI design proposals. Invisible words to add another line to the text for a user

No discounts
Not eligible for special offers. Invisible words to add another line to the text for a user

Self training
Train at your own pace using our self-training programs, videos and manuals.

1-year warranty
Basic 1-year warranty on new scanner purchases.

ⓘ * Check coverage of your area here.
** Fair use limit applies. If limit is exceeded, additional AI designs can be purchased using CAD points. AI design from Automate is not available in all markets.
Requires Dental System 24.1.1 or newer. AI proposals are only available for 3Shape IOS and Lab scans as well as integrated 3rd party IOS scans.
*** Subject to availability in your country.
**** Terms and conditions apply. Contact your reseller for more information.
***** Contact your local reseller for availability. For E2 and E3, you can purchase 3Shape Warranty and Replacement service separately when choosing LabCare.

Curious about the price of 3Shape products? Learn more about our tiered business model and request a quote.

Request quote

Your lab deserves the best

Get most out of your CAD/CAM solution.

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