Adaptavist partners with communications platform leader Infobip

Hayden Francis

15 January 2024

3 min read

Hayden Francis

15 January 2024

3 min read

Communication is key - unlock more channels to engage with your customers.

We're excited to announce our latest partnership with Infobip, the global cloud communications platform and leader in Gartner's 2023 Magic Quadrant® for Communications Platform as a Service (CPaaS). This partnership aims to enhance Adaptavist's service offerings and deliver enhanced and frictionless customer journeys to our clients.

Infobip's services can be integrated into any platform through its extensive API or by using its standalone solutions such as the chatbot Answers, People customer data platform (CDP), and more, enabling users of Infobip's solutions to scale their business organically.

For Adaptavist, this partnership will catapult our service management solution forward by offering our customers a platform that allows them to bridge the communication gap between them and their customers beyond email, using channels such as SMS, MMS, voice, and live chat - as well as 3rd party channels like Messenger, Apple Message, and WhatsApp. With the proliferation of generative AI and large language models, the partnership also allows both companies to work together in exploring and developing innovative solutions for businesses driving digital initiatives not just to deliver advanced customer experience but also for operational effectiveness.

"We are delighted to announce our new strategic partnership with Infobip. This collaboration marks a significant milestone as we join forces to deliver innovative communication integrations, products and solutions that empower businesses to connect with their customers seamlessly. We have already launched our first app in the Infobip Exchange (address.dev) and are working closely to enhance our ITSM offerings using Infobip at the heart of the customer experience, with the vision to utilise this partnership to enhance our other offerings."Our partnership underscores our dedication to staying at the forefront of technological advancements, ensuring that our clients have access to the best available solutions across the market."

Phil Le Marchand

Strategic Partnerships Manager at Adaptavist

Also commenting on the new partnership, Richard Hatcher, Partner Development Manager at Infobip, said:

"We are very excited to welcome Adaptavist to the Infobip Partner Connect program. This partnership will allow us to develop mutual communication solutions based on Infobip's market-leading Communications Platform as a Service platform (CPaaS). We look forward to working with Adaptavist to enhance their service offerings with the aim of delivering enhanced and frictionless customer journeys."

Richard Hatcher

Partner Development Manager at Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication, and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow their businesses and increase loyalty.

With over a decade of industry experience, Infobip has expanded to 70+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things’ in 6 continents connected to over 9,700+ connections, 800+ of which are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

For more information, visit: https://www.infobip.com/

About Adaptavist

Adaptavist is a global technology and innovative solutions provider, helping organisations boost agility and overcome the challenges of digital transformation. Founded in 2005, its team spans over 750 employees globally, with an 18,000+ customer base representing more than half of the Fortune 500.

Adaptavist supports customers with applications, consultancy, agile implementation, app integration, training, managed services and licensing solutions – through strong partnerships with Atlassian (a Platinum Atlassian Solutions Partner and a Platinum Marketplace Partner) as well as partnerships with Slack, Monday.com, AWS, GitLab, Aha!, and more. The company has been awarded the Queen's Awards for Enterprise and Deloitte's Technology Fast 50.

Media Contact: [email protected]

Written by

Hayden Francis

Solutions Marketing Manager

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