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Amazon Customer Care Executive Interview Questions, Process, and Tips

Updated 8 Dec 2024

Top Amazon Customer Care Executive Interview Questions and Answers

View all 16 questions

Amazon Customer Care Executive Interview Experiences

62 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Group discussion is the best.

Round 2 - HR 

(2 Questions)

  • Q1. What is your responsibility
  • Q2. I will the best product
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the best time
  • Q2. What is the fascible
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self.
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI
  • Q2. Tell me about your experience.
  • Ans. 

    I have over 5 years of experience in customer care roles, handling inquiries, resolving issues, and providing excellent service.

    • Worked in a call center for a telecommunications company

    • Managed customer accounts and provided technical support

    • Received positive feedback for my problem-solving skills

    • Trained new team members on customer service best practices

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Prepare for your long term goals
  • And be fluent while speaking
Interview preparation tips for other job seekers - Na
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Company kaisi hai ?
  • Q2. Company me work form home hay kay ?
  • Q3. Company me Kitna payment hay
Round 2 - Technical 

(4 Questions)

  • Q1. Company mein Sab machine barabar kam kar rahi hai kya ?
  • Q2. Yes work very simple
  • Q3. Work form home hay kay ?
  • Q4. Company me Kitna payment hay ?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

An aptitude test is a way for employers to assess a candidate's abilities through a variety of different testing formats. Aptitude tests will test your ability to perform tasks and react to situations at work.

Round 2 - Coding Test 

An aptitude test is a way for employers to assess a candidate's abilities through a variety of different testing formats. Aptitude tests will test your ability to perform tasks and react to situations at work.

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - The restrictions on seeking outside employment apply broadly. Please consult your employer’s ethics officer before applying for a job with Amazon if you have any questions or concerns.

Amazon interview questions for designations

 Customer Care

 (1)

 Customer Care Associate

 (7)

 Customer Care Manager

 (2)

 Customer Care Officer

 (1)

 Non Voice Customer Care Executive

 (5)

 Voice Process Customer Care Executive

 (2)

 Health Care Executive

 (1)

 Customer Executive

 (2)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. How to talk to the HR ?
  • Ans. Hi! Please keep these things in mind to talk to the HR properly. Greet the HR on the call and introduce yourself politely. Example: “Hello Ma'am, I am divyanshi ” Answer all the questions asked by the HR and then confirm the date, time and location of your interview.
  • Answered Anonymously
  • Q2. Hi! Please keep these things in mind to talk to the HR properly.
  • Q3. Greet the HR on the call and introduce yourself politely. Example: “Hello Ma'am, I am divyanshi ”
  • Q4. Make Company Culture the Focus. ...
  • Q5. Encourage Face to Face Communication. ...

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Goal setting
  • Physical Education
  • Certifications skiil
Interview preparation tips for other job seekers - Highlight your relevant experience and skills that match the job description.

Get interview-ready with Top Amazon Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023. There were 7 interview rounds.

Round 1 - Aptitude Test 

Aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity

Round 2 - Coding Test 

Coding test assessments that are designed to evaluate a developer's coding skills and aptitude.

Round 3 - Group Discussion 

A group discussion is a discussion between a group of participants on a given subject.

Round 4 - Assignment 

An assignment is a task that someone in authority has asked you to do

Round 5 - Case Study 

A case study is a great way to learn more about complex situations, and you can evaluate how various people responded in that situation.

Round 6 - HR 

(7 Questions)

  • Q1. What HR means ?
  • Ans. The division of a business responsible for finding, recruiting, screening, and training job applicants.
  • Answered Anonymously
  • Q2. What is the full name of HR?
  • Ans. The Full name of HR Human Resources.
  • Answered Anonymously
  • Q3. What is HR in India?
  • Ans. 

    HR in India refers to the Human Resources department in organizations responsible for managing employee relations, recruitment, training, and development.

    • HR in India plays a crucial role in recruitment, onboarding, and training of employees.

    • They are responsible for managing employee relations, resolving conflicts, and ensuring a positive work environment.

    • HR departments in India also handle performance appraisals, compe...

  • Answered by AI
  • Q4. Is HR a stressful job
  • Ans. HR a stressful job a 84 percent said they regularly felt stressed.
  • Answered Anonymously
  • Q5. Who is the father of HR?
  • Ans. The father of HR George Elton Mayo.
  • Answered Anonymously
  • Q6. Who is HR in office?
  • Ans. HR in office responsible for screening, recruiting, and training employees, as well as implementing employee processes
  • Answered Anonymously
  • Q7. What is the minimum salary of HR?
  • Ans. The minimum salary of HR ₹ 2.8 Lakhs to ₹ 18.0 Lakhs with an average annual salary of ₹ 12.0 Lakhs.
  • Answered Anonymously
Round 7 - One-on-one 

(5 Questions)

  • Q1. Who is a One on One?
  • Ans. Meetings between two individuals, usually a manager and a direct report or team member.
  • Answered Anonymously
  • Q2. When was One on One made?
  • Q3. How long did One on One air? The series aired on UPN from September 3, 2001 to May 15, 2006
  • Ans. September 3, 2001 to May 15 ,2006 from UPN
  • Answered Anonymously
  • Q4. What should happen in a one-on-one?
  • Ans. 

    A one-on-one is a meeting between two individuals to discuss specific topics or issues.

    • A one-on-one should provide an opportunity for open and honest communication.

    • Both parties should actively listen and engage in the conversation.

    • It should be a safe space for sharing feedback, concerns, and ideas.

    • The meeting should have a clear agenda and goals.

    • Follow-up actions and next steps should be discussed and agreed upon.

  • Answered by AI
  • Q5. What does the phrase One on One mean?
  • Ans. 

    One on One means a private meeting or conversation between two individuals.

    • Refers to a personal and direct interaction between two people

    • Usually involves a focused discussion or exchange of information

    • Common in coaching sessions, interviews, or counseling

    • Allows for undivided attention and deeper communication

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Job Posting
  • Job Scheduling
  • JobTrac
  • Job Safety Analysis
  • Job Evaluation
  • Present Job
Interview preparation tips for other job seekers - Good wark and job .good salary. Ham bhi ye wark ache karne ki koshi karge
Thank you 😊
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - HR 

(1 Question)

  • Q1. Be confident and good communication
Round 2 - Technical 

(3 Questions)

  • Q1. What is the ?
  • Q2. What is the above statement?
  • Ans. 

    The question is asking the interviewee to explain a given statement.

    • Explain the meaning or interpretation of the statement provided.

    • Provide examples or scenarios to illustrate the statement.

    • Demonstrate understanding and communication skills in explaining the statement.

  • Answered by AI
  • Q3. What will be the product?
  • Ans. 

    The product will be a customer care software solution designed to streamline communication between customers and the company.

    • The product will include features such as ticketing system, live chat support, knowledge base, and customer feedback management.

    • Examples of similar products include Zendesk, Freshdesk, and Intercom.

    • The software will be customizable to suit the specific needs of different companies and industries.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - GabavavgahAvVBsba hsvava havavva
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. My self Only My education My Skils
  • Q2. My education My Work Skils My knowledge
  • Q3. My knowledge My self
  • Q4. My knowledge My lifestyle My education My habes
Round 2 - Aptitude Test 

My behaviour
My education

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong 💪 and keep smiling
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Naukri.com

Round 1 - Aptitude Test 

Look at the series:7, 10, 8,11, 9, 12,.... What number should come next...? A10 B 11 C 14 D 7Answer.. A10

Round 2 - Group Discussion 

Non execution of GST bill might herald end of precent government Answer. Hi, in my point of view, GST implement is a good step which was taken by honourable prime minister Modi but GST implementation is not a proper way. It is not a work which can be done a day for this work government should proper planing. Thanks.

Round 3 - Cricket  

(1 Question)

  • Q1. Is T20 Cricket killing Real Cricketing Skills?
  • Ans. 

    T20 Cricket has its own unique style but it does not necessarily kill real cricketing skills.

    • T20 Cricket promotes aggressive batting and innovative shots.

    • It requires quick decision-making and adaptability.

    • Real cricketing skills like technique, patience, and temperament are still valued in longer formats.

    • T20 Cricket has also led to the emergence of new talents who excel in all formats.

    • Players like Virat Kohli and Kane W...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confidently
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Fair and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Case Study 

High Turnover Rates: Rapid changes in customer demand and seasonal variations cause frequent stockouts and excess inventory.
Complex Product Catalog: Managing a large and diverse product catalog with varying demand patterns.
Warehouse Constraints: Limited storage space and the need to optimize the layout to improve picking efficiency.

Amazon Interview FAQs

How many rounds are there in Amazon Customer Care Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Amazon Customer Care Executive interview?

Some of the top questions asked at the Amazon Customer Care Executive interview -

  1. What is customer service, how do we deal with customer servi...read more
  2. can you communicate with customers of rage behaviour in very calming t...read more
  3. What is HR in Ind...read more
How long is the Amazon Customer Care Executive interview process?

The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Customer Care Executive Interview Process

based on 22 interviews in last 1 year

2 Interview rounds

  • HR Round
  • Technical Round
View more

People are getting interviews through

based on 44 Amazon interviews
Company Website
Job Portal
WalkIn
Referral
Campus Placement
Recruitment Consultant
25%
23%
16%
11%
9%
2%
14% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Amazon Customer Care Executive Salary
based on 591 salaries
₹0.8 L/yr - ₹8.2 L/yr
30% more than the average Customer Care Executive Salary in India
View more details

Amazon Customer Care Executive Reviews and Ratings

based on 260 reviews

4.4/5

Rating in categories

4.3

Skill development

4.3

Work-Life balance

4.3

Salary & Benefits

4.1

Job Security

4.3

Company culture

3.9

Promotions/Appraisal

4.2

Work Satisfaction

Explore 260 Reviews and Ratings
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