Knowledge Base

By Email: [email protected] or Use the "Have a Question" window on the right side of the website to submit a question

By Phone: 1-800-231-4261 in the USA and International

Fax: 1-800-482-9294 in the USA and International

By Mail:

Blackstone Audio DBA Audio Editions

31 Mistletoe Rd

Ashland, OR 97520

Hours of Operation: Monday through Friday from 7:00AM (PST) to 5:00PM (PST). The Customer Care center is closed on Saturdays, Sundays and most major Holidays.

From the AudioEditions.com home page, click the button located at the top right of your screen labeled “Login/Create an Account.” A pop-up window will prompt you to either Login or Create Account: click the “Create Account” tab.

The first window will ask for your first and last name, a valid email address, a password that you wish to use for AudioEditions.com, and a verification of that password (must be at least 6 characters). If you wish to receive any of our email exclusives, you may also click the subscription box below. 

Now click on “Continue.” Next, you will be taken to a new screen within the pop-up window. Enter your phone number and address. (Hint: For credit card verification purposes, please enter your current billing address.) Click on “Submit" to create the account and login. You should now be back at our homepage and automatically logged into your newly created account.

Note: In order to purchase products from AudioEditions.com you must have a valid account created.

If your email changes and you need to access your AudioEditions.com account, please call the Customer Care Center toll-free at 1-800-231-4261.

This will ensure your Account privacy is protected.

The best way to protect your account information is by adding a password to ensure you are the only one accessing your account.  Passwords protect your account information such as your address, library, order history, and payment information.  Requiring a password ensures the privacy of such information from others or if you access AudioEditions.com from a shared or public computer.

If you need to change or reset your password, click the arrow on the silhouette button located on the top right of the home page. 

Click “Account Details” from the drop-down menu. 

You will be automatically redirected to your “Account Dashboard.” 

Click on "Account Info" and you will be able to enter your current password to change or update your password.  

Please note: Your password should be at least 6 characters and have at least one capital letter and one number for enhanced security.

If you are experiencing difficulties logging in after changing your password, please contact our customer care department toll-free at 1-800-231-4261, or by email at [email protected].

If you forget or lose your password, we will send you a new one by email.

Click the “Login/CreateAccount” button on the top right of the home page.

When the Login screen appears, click “Forgot Your Password,” enter your email address on the next screen, and then press “Submit.” 

We will send you an email with a new temporary password that you can use to access AudioEditions.com.

If you have not received your password email within 30 minutes, please also check your “junk mail” or “spam” folders.

If you still cannot access your new password, please call our customer care department toll free at 1-800-231-4261

If you don't receive an email with a temporary password; please first check your “junk mail” or “spam” folder first.  If you do not notice it there call our Customer Care toll-free at 1-800-231-4261.

This option is not available at this time. 

Log in to your AudioEditions.com account and click on the arrow button that is a silhouette of a person located on the top right of the home page.

A drop-down box will appear, click on “Account Details” and you will be redirected to the “Account Dashboard” page.

You will then navigate to your Address Book. You will need to add your default billing and shipping address before you are able to add any additional addresses. Once your default addresses are saved, you can then click Add New Address. You can then add as many addresses as you would like. 

To enter your credit card information you must be logged in to your AudioEditions.com account.

Click the arrow on the silhouette of a person located on the top right of the home page, and click “Account Details” from the drop-down menu.

On the next screen click “Payment Information” located under the “My Account” heading.

You will be directed to click the “Add New Card” button, and follow the directions on the next screens, including entering your credit card information. 

Please note: It is very important your billing address matches the records of your credit card company.

First, you must log in to your AudioEditions.com account.

Click on the arrow button that is a silhouette of a person located on the top right of the home page, and then click “Account Details” from the drop-down menu.

On the next screen click “Payment Information” under the “My Account” heading.

On the next screen click either “Delete Card” if you wish to delete your current card(s) on file, or click “Edit Card” for any card for which you wish to change its information.  You can also click the “Add New Card” button to add a new credit card.  

Follow the directions on the next screens for any of these actions.

Your credit card information is never stored on AudioEditions.com.  The information is stored by Authorize.net, which follows industry standards for the highest level of safe storage of credit card information.  Authorize.net is fully PCI compliant, which is the credit card industry’s safety standard for protecting credit card information. AudioEditions.com only sees the last 4 digits of your credit card, which is used only for verification purposes only.

We accept most major credit cards including Visa, Mastercard, American Express, and Discover. We also accept other forms of payment including PayPal, Money Order, and Check.

In the event of a billing error or an incorrect charge to your credit card, please call the Customer Care Center toll-free at 1-800-231-4261. You may also send an email to [email protected] with your request. Please be sure to include your name, telephone number, order number (if available), and details of your billing issue. It is our goal to respond to all email correspondence within 24-48 hours.

If for any reason your order is incorrect, or damaged, please call the Customer Care Center toll-free at 1-800-231-4261.  You can also send an email to [email protected] to report the situation.  Please be sure to include your name, telephone number, order number (if available), and details regarding the issue.  It is our goal to respond to all email correspondence within 24 to 48 hours.

If there is a problem with your purchase from AudioEditions.com, please contact Customer Care toll-free at AudioEditions.com, within 30 days of the purchase date, to arrange for exchange or refund, if appropriate. You can reach the Customer Care Center on weekdays, Monday through Friday from 7:00AM (PST) to 5:00PM (PST). The Customer Care center is closed on Saturdays, Sundays, and most major Holidays.

Shipping costs are determined by your item's size and weight, your selected shipping method, and your delivery address. In your shopping cart, we show your estimated shipping cost, based on the lowest-price shipping method available. If you select a different shipping method or live outside of the contiguous United States, your actual shipping cost may be higher. All orders over $35 ship for free.

There are no restrictions. We ship within all 50 continental states and internationally

Each product on AudioEditions.com has an estimated processing time, which is given in business days and provided on the product's page. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery timeframe includes both processing time and the time your item is in transit. Business days are Monday through Friday and do not include federal holidays within the United States.

Audio Editions offers many fast and convenient shipping methods for items purchased online.

Standard USPS first class shipping: 7–20 business days

Rush shipping: 3–5 business days

Two-day shipping: 2 business days

International shipping: 7–21 days

You can view the status of your shipment HERE Tracking availability varies based on the types of items you purchased, your selected shipping method, and the carrier of your item. Please note, it may take up to 48 hours for a carrier to scan your order into its tracking system. This means your tracking number may not provide updates for up to 48 hours.

Occasionally packages may be lost in transit, be delivered to an incorrect address, arrive in separate packages, or be left in a different location at your home. Log in to My Account and select Order Status. If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance.

1) Search for the title/titles you would like to purchase, and navigate to their full title page:

2) Select the format that you would like to purchase by clicking on the format icon above the list price for the title, and then click the “Buy Now” button:

*Please note – all titles will default to the Audio CD format

3) Once the title is in your shopping cart, click the “Checkout” Button:

4) You will then be directed to either enter your billing address or select the correct billing address for your order. Once your billing address is selected, click the blue “Next: button:"

5) You will then be directed to either enter your shipping address or select the correct one from the drop-down. Once you have selected the correct shipping address, click the blue “Continue” button:

6) You will next be prompted to select the shipping method of your choosing from a drop-down menu. Once you have made your selection, click the blue “Next” button:

7) Then, you will be prompted to enter your payment method information. Once your Payment Information has been entered, click the blue “Next” button:

8) Before submitting your order, you will be prompted to review the order details. Please check that your billing and shipping addresses are correct, your shipping method is correct, and that your chosen payment method is correct. Once the information has been reviewed and verified, click the orange “Place Order” button:

Pre-ordering is now simple and easy. This new feature will allow you to purchase your much-anticipated audiobooks prior to their release date. Please follow the steps below. 

 (1) Locate the title that you wish to purchase. This can be done simply by searching for the title of the audiobook using the search bar at the top. You may also search by selecting the “Browse Audiobooks” drop-down from the top left of your screen and then selecting “Coming Soon” to view titles that are available to pre-order. 

 (2) Click on the blue "Pre-Order" button. This will add the pre-ordered title to your shopping cart; you will now be prompted to select if you wish to continue shopping or go immediately to checkout. 

Note: The release date will be shown under the Details section of your Shopping Cart.

 (3) Continue to browse the site, adding additional purchases to the shopping cart as needed. Once you have made all of your selections and are ready to complete the purchase, click on the "Go to Checkout" button located in the prompt window, or click on the Shopping Cart icon in the top right corner of the page. 

 (4) Once you are in the shopping cart, you will see the following information: 

 (5) After you have selected your payment options, click on the orange “Checkout” button to proceed with the rest of your order. This will now direct you to a checkout screen, which will confirm your order details and display any sales tax (if applicable). If this is a physical product, you will also be asked to choose your shipping method. 

 (6) At the end of the checkout process, there will be a "Confirm Order" button that you will need to click on to complete the order. Clicking this button will purchase the content. 

Your product will ship on the first available release day. Please note, shipping only occurs on business days, Monday through Friday. If by chance the release date falls on a non-business day, then your order will be shipped out on the next available business day.

Yes. In the “My Cart” view, simply click the blue “Apply Promo Code” link and enter the code before clicking the “Apply” button. Then you can proceed with placing your order.

If there is a problem with your purchase from AudioEditions.com, please contact Customer Care toll-free at 1-800-231-4261, within 30 days of the purchase date, to arrange for exchange or refund, if appropriate. Alternatively you can email us directly at [email protected]

You can follow this link to our privacy policies here - 

https://www.audioeditions.com/privacy-policy/

No, we no longer offer audiobooks on cassette tapes. 

AudioEditions.com can accept both national and international orders. All pricing is in USD and will not include any exchange charges from your local bank. If you have questions on any exchange rate charges, please contact your financial institution.

The site is set up to accept all orders, and rights restrictions related to territories are integrated into the website.  If we do not have rights to sell a title internationally, you will be notified when you attempt to add the item to the shopping cart.

An abridged audiobook is a shortened version of the original. It may be condensed due to time constraints, or, in some cases, due to content. Abridged audiobooks may have sections of the book removed, although they do intend to stay within the "spirit" of the original writing. Unabridged audiobooks contain the book in its entirety, exactly as it is written. No content is edited or omitted. Readers are listening to the book precisely as the author intended it to be heard.

Everything you purchased from AudioEditions.com will be displayed in your My Library page. Accessing your "My Library" from a browser application will display CD and MP3CD purchases.

All of your orders will be listed under "My Account" in the subheading of My Orders."

Audio Editions offers an “E-Mail Signup” program. The benefits of this program include exclusive savings and coupons, new title updates, and “insider news.” To sign up for special offers and updates navigate to your "Account Details." From there, navigate to Newsletter Subscriptions, and select General Subscription then save. 

To review a title visit our website at AudioEditions.com. You can search by title or go to My Library (when signed in) and click Write a Review. Reviews can be accessed on either the product page or for any title you have purchased in My Library.

Follow the directions and fill in the information requested on the following screens.

Please note that you can review any title on its product page regardless of whether you have purchased them or not.

By writing reviews you can make your voice and opinion heard. Your reviews will also help enable other Audio Editions consumers to make informed decisions about the audiobooks that they are considering purchasing from AudioEditions.com.

Please note that you can review any title on its product page regardless of whether you have purchased them or not.

The following guidelines are meant to assist you in writing a review that is helpful to Audio Editions and, more importantly, helpful to other customers.

Helpful hints:

Keep your review specific to the book you are reviewing.
Let us know what you liked or disliked and why.
Please give us at least 40 words but no more than 5,000
Have fun with it—we will not be grading your work!

What is not allowed:

Profane or obscene phrases and words
Personal attacks
Promotion of illegal or immoral behavior
Promotional content such as advertisements

Discouraged content:

Spoilers - you don't want to ruin it for someone else
Don’t include any personal information, phone numbers, addresses., etc

Customer service/technical issues and questions should be directed to [email protected], which will ensure the quickest response possible.

"MP3CD's" allow you to play your audiobook on any modern-day CD Player that is compatible with this specific format. Often, CD players will be labeled with verbiage such as: "MP3 enabled" or "MP3CD compatible."

Most home DVD/Blu-Ray players are compatible with this format, in addition to many modern-day Car Audio CD players. Desktop and Laptop CD/DVD/Blu-Ray players usually are able to read these formats as well. Other MP3CD compatible devices include certain video game systems such as the Microsoft Xbox 360, Xbox One or the Sony Playstation 3 & 4, and the Nintendo Wii & Wii U.

It should be noted that not all CD players are compatible with this format and may result in a "Read Error" or "Disc Blank" error. If you encounter this, it is suggested to try another CD Player that is known to be MP3CD compatible. The manufacturer’s manual and specification section for your specific model will be able to provide additional information about disc compatibility.

The MP3 file format makes it possible to store an average-sized book on just one CD. The overall cost is reduced, and the necessity of several "disc swaps" is eliminated.