Return and Refund Policy

Thank you for shopping at Costume Mascot World. We strive to provide the best products and service to our customers. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

Whether you change your mind, need an exchange, or has a defective/damaged/incorrect product, we aim to make this process hassle-free.

• Return Period: You have 30 days from the date of receiving your order to return the product.
  
  
• Return Shipping: The cost of return shipping must be covered by the buyer. We do not provide return shipping labels.
  
  
• Condition of Returned Products: Returned products must be in complete and new condition, containing all original parts.
  
  
• Initiating a Return: To request a return, please email us at [email protected] with your order number, the reason for the return, and whether you want a full refund or an exchange. Within one day of your request, we will contact you by email with return instructions.
  
  
• Lost Packages: We understand that sometimes packages may get lost in transit. Rest assured, you will not be held liable for lost return packages. In the unfortunate event that your package is lost, we will still honor a refund, ensuring that you are not adversely affected by such incidents.

Refund Policy

• Processing Refunds: Refunds will be issued back to your original payment method within 1 to 2 days of receiving the returned product.
  
  If the product is not required to be returned, we will notify you by email. In such cases, a refund will be issued on the same day as specified in the email.

We appreciate your understanding and cooperation. For any further questions or assistance, please contact our customer service at [email protected].