Shep Hyken
Shep Hyken is the chief amazement officer at Shepard Presentations. Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. In 2023 he was named one of CX Network's top 50 customer experience influencers to follow.
More content by Shep Hyken
Shep Hyken’s words of wisdom for customer experience in 2020
January 14 by Shep Hyken
From B2B smart speakers to hyper personalization, customer service expert, Shep Hyken outlines his top CX predictions and advice for 2020
Shep Hyken's five steps to eliminate customer service friction
November 05 by Shep Hyken
Customer service expert, Shep Hyken, outlines five ways to eliminate customer service friction
Shep Hyken on how leadership sets the tone of culture
April 26 by Shep Hyken
Shep Hyken discusses the importance of leadership walking the customer centric talk.
10 Ways companies create friction for customers
December 17 by Shep Hyken
Shep Hyken, customer service specialist, keynote speaker and New York Times bestselling business author, digs into ten key ways businesses trigger points of friction for their clients.
Why customer analytics should be in your toolkit
October 30 by Shep Hyken
CX Network Editor in Chief, Chanice Henry sat down to discuss convenience with customer experience specialist Shep Hyken.
Discover your customer service DNA
August 23 by Shep Hyken
Award-winning customer service and experience expert Shep Hyken takes time to consider the defining moments that shape leaders in customer service.
