Ordering & Payments
PAYMENTS
- Once you've added your favourite space goodies to your basket, it's time to checkout! We accept most major credit/debit cards and PayPal. If you're ordering from the UK, you can also pay in 4 instalments with Clearpay.
- If your payment is declined, double-check all the information entered is correct and try again.
- Please note that only your bank can tell you why your card was declined!
- Under no circumstances will we accept personal cheques, bank transfers, money orders or the keys to your spaceship.
- Payments can be made in GBP only.
WHAT IS THE EXCHANGE RATE?
- The exchange rates are determined by your bank, and not us.
- You can check the current exchange rate here: xe.com
ORDER CONFIRMATION
- Once you have successfully placed your order, you will receive two confirmation emails: One from us confirming your order; and one from PayPal/Sagepay. Depending on your method of payment.
- If you do not receive one of these, please contact us to ensure your order went through.
CHECKING YOUR ORDER STATUS
- By logging in to your account, you should be able to view your order history and see the status of any outstanding orders.
- If you used guest checkout, you will not be able to check the progress of your order. If you contact us with your Order ID, we should be able to check for you!
REDEEMING STORE GIFT VOUCHERS
- If you have received a physical Cyberdog gift voucher, you can use it in any of our UK stores. Our website does not currently have the facility to accept these, but if you post us the voucher we can email you a code to use online instead. We recommend sending vouchers to us with a recorded service. Please include your name and email address; so that we can email you the code. Please send them to : Cyberdog UK Ltd Unit B, Mint Business Park 41 Butchers Road London E16 1PW United Kingdom