We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
If you wish to return an item to us, please return the item to the following address using a courier of your choice, we recommend paying for a tracked service so that if the item was to go missing you can make a claim, it is the customers responsibility to return and pay for the postage on unwanted items.
To start a return, you can contact us at [email protected]. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
Deckboosters
17 Cresswell Drive
Hilperton
Trowbridge
Wiltshire
BA14 7TN
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is incorrect, defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Cancellations
If you have placed an order for an in stock item with us and then changed your mind before it has been shipped please contact us at [email protected]. with your order number. We'll cancel the order and refund your purchase.
Wrong Item Received
If you receive the wrong item or have incurred an extra cost that was unexpected that has been caused by ourselves please contact us at your earliest convenience. Deckboosters are committed to our customers and pride ourselves on our customer service and will make sure that we reimburse any extra charges that we have caused. If we send the wrong item to you, we will pay for any returns costs and redelivery charges.
