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The only way to thrive is to never stop evolving.

Digital companies have an advantage because they respond to change more quickly. They leverage business and social changes by anticipating, understanding and adapting to them. They build best-in-breed through emerging technologies, digital platforms, data-driven infrastructure and cloud-first to deliver continuous, real-time innovation of product and service experiences. They evolve right along with their customers’ needs.

That’s the big opportunity, and it’s where we excel. Bringing 30 years of human-centered design and engineering excellence, along with our CX methods and frameworks, we help you transform into an adaptive, product-centric organization that reinvents experiences in real-time. We work with you to define a clear strategic direction and combine customer research, design, creativity and storytelling with data-infused execution.

Our Offerings

Our Core
Focus Areas

Modernize Digital Operations

Transform Customer Experiences

Future Proof with new Products & Services

CASE STUDY

Transforming the Way Primark Uses Digital to Connect to Stores

CASE STUDY

EPAM CONTINUUM

B&S Group:
Partnering for Digital Transformation

CASE STUDY

A Digital Leap Forward for Dawn Foods

 

CASE STUDY

EPAM CONTINUUM

How LV= General Insurance Became Digital‑First

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We’re the thread that takes you from idea to conception to the real world. Seamlessly.

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HEAR FROM OUR CUSTOMER

“We wanted to expand our digital presence and better interact with our customers. For us, MACH was that vehicle for success.”

Andrew Brother
 Chief Information Officer, Primark

Learn More

Our Accelerators

We have a suite of CX Accelerators that can help you jump-start your journey.

01

Future Framing

Working with senior teams to stretch individual mindsets and create a shared understanding of the mandate for change

02

Create Days

Exploring the art of the possible through intense bursts of creative thinking, to reimagine the norm and shape visions for change 

03

Mine & Map
(360 Customer View)

Uncovering wants, needs and behaviors of current and prospective customers and employees to create an understanding of opportunities across the entire journey

04

Blend Space

Considering the digital-physical merge as part of your omnichannel and edge retail strategy to create more resilient retail operations and experiences

05

Systems Blueprinting

Accelerating exploration of future commercial, technical, experiential and organizational states

06

Data Exploration

Identifying and unlocking the value in your data from personalization, automation, real-time decisioning and insight

01

Future Framing

Working with senior teams to stretch individual mindsets and create a shared understanding of the mandate for change

02

Create Days

Exploring the art of the possible through intense bursts of creative thinking, to reimagine the norm and shape visions for change 

03

Mine & Map
(360 Customer View)

Uncovering wants, needs and behaviors of current and prospective customers and employees to create an understanding of opportunities across the entire journey

04

Blend Space

Considering the digital-physical merge as part of your omnichannel and edge retail strategy to create more resilient retail operations and experiences

05

Systems Blueprinting

Accelerating exploration of future commercial, technical, experiential and organizational states

06

Data Exploration

Identifying and unlocking the value in your data from personalization, automation, real-time decisioning and insight

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KEY PARTNERSHIPS

  • OUR PEOPLE

Chris
Michaud

VP, Experience & Innovation Consulting, EPAM Continuum

“The challenges our clients face today, as they work to transform their organizations and meet their customers’ ever-evolving expectations, continue to become more and more complicated. Solving these problems with siloed teams of experts, each working on part of the challenge, is a very difficult way to deliver successful transformation. By taking a more integrated, cross-siloed approach to our consulting engagements, we are able to accelerate our clients’ transformation efforts.”

  • OUR PEOPLE

Chris
Hughes

VP, Experience Consulting

“To become and adaptive, product centric organization, our clients must connect the dots between customer experience and key business functions, enabling the development of products and services, which unlock opportunities to create both business and customer value.”

  • OUR PEOPLE

Mike
Jessick

Senior Director, Experience Consulting, EPAM Continuum

“A multidisciplinary approach unlocks value in three ways: it elevates great experiences for our clients’ customers, it brings maturity to how our clients operate and it provides exciting new career paths for our talented colleagues.”

  • OUR PEOPLE

Macy
Donaway

Senior Client Engagement Manager, EPAM Continuum

“There’s no greater feeling than helping our clients uncover what matters to those they are designing for. By identifying the right ideas, we’re able to help clients gain and sustain a competitive advantage with solutions that truly resonate with — and provide value for — their customers.”

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FEATURED STORIES

Blog

Unlocking Business Growth in Retail with Biometric Research

EPAM CONTINUUM

Blog

Retail, CX Strategy & Design, CX+

Unlocking Business Growth in Retail with Biometric Research

Read more

GET IN TOUCH

Hi! We’d love to hear from you.

Ready to deliver change across your business?

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