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Todd W. Arnold
Todd Arnold is a utility industry veteran with over 40 years of experience. He served as senior vice president, smart grid and customer systems with Duke Energy as well as senior vice president, cu...view moreTodd Arnold is a utility industry veteran with over 40 years of experience. He served as senior vice president, smart grid and customer systems with Duke Energy as well as senior vice president, customer service.view less
Books by Todd W. Arnold
Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers