Refund policy
All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the US and UK, we can provide a return label. There will be an additional $ 8.95 USD deduction from the refund, for label usage.
Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages unless we made an error.
As long as the item is not used in , you will get a full refund for it.
NO RETURNS FOR CUSTOMERS OUTSIDE OF THE USA , UK AND CANADA.
Returns Should be sent to:
FragranceJA.com
Order # (Include your order number)
376 Park Ave, East Orange, New Jersey,07017
Sales Tax Information
State laws require that we collect applicable sales tax on orders shipped to addresses in the states of Illinois, Louisiana, Nevada, Washington, Georgia, Indiana, South Carolina, Iowa, Minnesota, New Jersey, New York, Connecticut, Massachusetts, Michigan, Maryland, Kentucky, Utah, and Wisconsin. All orders outside of these states will not be charged.
Payment Options
We accept Visa, Mastercard, Discover, American Express, JCB, and Apple Pay.
Sorry, we cannot split payments onto separate cards or payment methods. Please note all charges and refunds are posted in US Dollars.
Waiting List
If you see a product in our store that is out of stock, simply enter your email address on our mailing list. An email will be sent to you automatically as soon as we get the item back into stock.
Damage Claims
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
Cancellations
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be canceled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
