AppSheet Sep 16 Incident: Unhandled Exception

[Peter-Google]

Summary: Some users are seeing "unhandled exception" when they try to access AppSheet. We are actively working on the mitigation.

[6:15pm pacific] - Affected users would start noticing the issue at this time.

[6:43pm pacific] - We are actively working on the mitigation. To be clear we started mitigating prior, 6:43 is just when I was able to post an update here.

[6:45pm pacific] - The issue is now mitigated and behavior should be back to normal.

See also https://www.googlecloudcommunity.com/gc/AppSheet-Q-A/AppSheet-seems-to-be-down-now/m-p/806873/highli... thanks to @Koichi_Tsuji , @AppliSuite , @hellomotto , @Jack_Bates , @Zowy , @B_Reyes , @Tom_Graham , @cst , @Anton_Dickens , @yayasantlbp , @xeonavn , @Seavfong , @jhoncaser , @T_I_Phong , @prksutmind , @C-Connect , @codename-12 . Our automated system alerting alerted us to the issue as well, but we thank and appreciate the Community contributions.

[Koichi_Tsuji]

We confirmed the platform is finally back to normal operation.

[Koichi_Tsuji]

@Peter-Google 

Could you pin this thread so that it stays on the top of the list ?

[ranohjrl]

Back to normal operation. from Philippines

[T_I_Phong]

Since I started using AppSheet, this is the third time I've encountered a complete outage.

[nakamura-h]

"Within how many years will it be the third occurrence?"

[prksutmind]

Confirmed the Platform work normally in Indonesia (at least no issue on offline to online sync)

[xeonavn]

All goods and working now.. 👌

[Benny_E]

we confirmed the platform is back to do operation, hope this issue doesn't appear again.

[apisara]

We confirm that the platform is back up and running from Thailand.

[B_Reyes]

Thank you!