Contact us
Do you have a question, or booking enquiry? Then you may find the answers on this page. If you can’t find what you are looking for, please contact us. We’re happy to help.
We are here to help
To help you find answers to your questions faster, we have put together a list of the most frequent asked questions from our guests on our FAQ page. On the page with Practical information, you can find information about everything from payment and booking of on-board activities, to information about our ships.
If you can’t find the information you are looking for, please contact us directly.
Frequently asked questions
We are often asked the same questions over and over, so we have collected the most frequently asked questions with answers here for you.
Get ready to travel
Have questions about your upcoming journey? Here you can find information about travelling to Norway, arrival and departure times for your voyage, and suggestions for what to pack.
Contact details
Agent bookings: [email protected]
Guest bookings: [email protected]
Phone
Lines are open Monday through Friday from 8 AM to 8 PM, and are closed on the 25th to 26th of December and 1st of January for holiday observance.
Australia: +611300156371
New Zealand: +6432882084
Special holiday operating hours:
25th of December: Closed
26th of December: Closed
1st of January: Closed
Locations
Melbourne Office*: Suite 401, 477 Collins Street, Melbourne, 3000, Australia
Media Enquiries
General media enquiries: [email protected]
Marisa Jones (Head of Marketing Asia Pacific): [email protected]
Joe Zou (Regional Sales Manager, Asia-Pacific of China, Taiwan & Singapore): [email protected]
Kengo Kuno (Regional Sales Manager, Asia- Pacific for Japan & Korea): [email protected]
*The Melbourne office is not a reservation centre open to the public. To enquire or book, please contact our reservations team via phone or email or visit your local travel agent.
Share your feedback with us
Do you have feedback you want to share with us, or do you want to request a refund? Please fill out our feedback and refund form. We appreciate all feedback and will process your request as quickly as possible.
Be inspired
Whether you just booked a voyage with us or if you plan to do so, you can find great traveling tips and ideas in our inspirational pages.
Highlights along the Norwegian coast
From magnificent fjords and mighty mountains to historic cities and culture-rich towns, there are many wonders to explore on the Norwegian coast.
The Northern Lights
For over 130 years, we’ve sailed beneath nature’s mesmerising lightshow along the Norwegian coast. Discover everything you need to know about the aurora borealis from the experts.
Your coastal experience
From in-depth lectures to handpicked hikes, our Coastal Experience Team is on hand to enhance your voyage, both on board and on land. Nobody knows the areas we sail along the Norwegian coast better than they do.