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If you’re looking for a reliable and affordable broadband deal, Hyperoptic is a great place to start. Our experts thoroughly researched Hyperoptic so we can pass our knowledge on to you to help you find the perfect deal from this provider.
We also surveyed over 2,000* broadband customers in the UK to better understand the country’s broadband habits and opinions. We’ve included some of our findings here to further help you on your search for a broadband provider.
Our current pick for the best overall broadband provider is Hyperoptic, which has proven its worth as a reliable and customer-focused brand. Here are some of the key reasons why you should consider partnering with Hyperoptic broadband.
The best way to see if Hyperoptic broadband is available in your area is to use our comparison journey. To discover if you can partner with the company, simply enter your postcode and filter your search by provider.
Hyperoptic broadband is primarily available in London, but it can also be found in other cities, including Manchester, Birmingham and Liverpool. Currently, the Hyperoptic network reaches more than 1.73 million homes[1]. Hyperoptic has also secured funding of £150m to connect more households.
The provider claims that if enough people register interest with Hyperoptic, it will offer connectivity in the future. If you register your interest, you will receive an exclusive discount if the service goes live.
Hyperoptic takes a no-frills approach to its broadband packages. However, the company doesn’t offer broadband and TV services, which may not appeal to some customers.
Nevertheless, Hyperoptic’s broadband and phone and broadband-only deals do include some key advantages that not every broadband provider offers.
Hyperoptic offers four broadband speeds across all of its contract lengths. These speeds include 50Mbps, 150Mbs, 500Mbps and 1,000Mbps, making it suitable for various types of households.
Our survey respondents ran a Hyperoptic speed test, and 64 per cent felt their actual broadband speed matched the speed advertised in their deal. While it’s normal for your broadband speed to vary at different times of day, you should report consistent slowdowns to your provider.
Thankfully, Hyperoptic guarantees a minimum download speed from the moment your broadband service is activated. If you experience slow speeds for three consecutive days that Hyperoptic cannot resolve, the company will allow you to terminate your contract free of charge.
When switching broadband providers, you will want to look for new customer incentives or special offers. Here are some Hyperoptic offers, including discounts.
Switching to Hyperoptic broadband is incredibly easy and involves just a few simple steps.
All Hyperoptic deals come with a Hyperhub router for no additional cost. The model of the Hyperhub router will depend on your deal. For busier households, we recommend choosing the 5Ghz over the 2.4GHz band model, as more bands reduce congestion and allow for faster speeds.
You can add Hyperoptic Total Wifi® to your Hyperoptic broadband deal at any time, which will extend your wifi coverage to more areas of your home. This service includes Hyperoptic Minihubs, which you can place around the house to help increase your signal.
Hyperoptic comes with a wealth of benefits for both new and existing customers. Here are some key advantages of Hyperoptic broadband.
Despite Hyperoptic’s several advantages, it’s important to also consider any potential pitfalls of a new broadband provider. Here are some key factors to keep in mind.
A few critical factors.influence which influence is right for you.
In the event you run into any issues with your Hyperoptic broadband deal, you can rest easy knowing that the company has a dedicated customer service team ready to help.
Hyperoptic’s online help hub has information on billing, speed and technical support. Customers can also email or call the company, which is available 24/7.
Reviews on Trustpilot frequently mention Hyperoptic’s customer support, with many of the testimonials noting friendly and informative technicians and helpline operatives.
The best way to find your perfect Hyperoptic broadband deal is to use our comparison journey; simply enter your postcode and discover your dream deal in minutes.
[1] Hyperoptic, Hyperoptic gets backing from UK Infrastructure Bank to support full fibre roll out, July 2024
Our survey respondents rated Hyperoptic very highly. All Hyperoptic broadband customers claimed they were 100 per cent satisfied with their broadband service. The provider also scored well on value for money and reliability.
Hyperoptic doesn’t offer any incentives, such as cashback or gift vouchers. However, it allows customers to switch easily while they’re still in contract. With Hyperoptic’s Switch Now, customers with nine months or less left on their current contract can receive up to nine months free on their Hyperoptic deal. This means you can complete your current deal and avoid exit fees, and you won’t have to pay for two contracts at once.
