1)you should not accept costumers at 23:00 when your or your representative(Eurocar) are closing at that time. My plane got too late, and this was only perceptible while we were in the air, unable to inform any. 2) a telephone should have been indicated by YOU on forehand, there is No, absolutely No contact of yours, you didn't even answer the email I sent (your company, indeed, is not worth any confidence at all). The only who responded was an emergency site, found after half an hour looking at the website of eurocar, of course the could do nothing. -And of Kaya? Nothing of KAYAK! Toooo Poooor! 3) at last but not least, your website should be better tuned, so that I clearly could have indicated the plane and number, maybe it was there somewhere but definitely not clear-cut visible, as it is on other websites i have used before. Conclusion: I will never again recommend or travel with you ever again! Very, very BAD experience! Got stocked with a entire family on an Airport, which closes. At least a recompensation would have been on place, but even this is only diluted with apparent irresponsibility from your side (in all its meanings).
Bait & switch con job by staff at Europar. Staff upgraded my prepaid rental car without verbally mentioning the huge extra costs added at the end of the rental...scam !
It would have been better if I had got the car I booked online , very disappointed with the car given . Given a seat cupra instead of the vauxhall grandland I ordered & wife not comfortable getting in & out a very low vehicle. Will not use them again.
I will never ever use Europcar again!! 😡😡😡 I was involved in a serious car accident and unfortunately my car was written off by the person that caused it. I was forced to have a hire car at my own expense so I could get to work. The hire car I had booked was unavailable on the day of collection at Manchester Airport and I was downgraded to a car I wasn’t comfortable driving after my accident, I wanted a similar car I knew how to drive. After I told the desk my situation I was told I was able to upgrade to a car I knew how to drive. For an extra £10 a day, I agreed and proceeded not knowing that I would have been charged a lot more money for the upgrade I originally booked a £363.58 car for 15 days I was actually charged £900 for 15 days with a £500 deposit that I still haven’t received back. Not only have I been mis-sold, I am under more financial pressure because I was mis-sold by Europcar. Customer service is utter rubbish and they are not interested in you. I am self employed and need a car for my job. I worked for 15 days to just pay for a hire car, it would have been cheaper to just be off work. They do not deserve your business AVOID!!!!! 😡😡😡 …. I know Europcar will reply back to this comment with some lovely customer service reply or asking us to private message them…. Don’t be fooled everyone they are utter thieves with appalling customer service !!!
My experience was perfect. Picked up the car at Europcar. Was helped by a worker called Hugo. He was very helpful and friendly and would highly recommend dealing with him when picking up your vehicle.
Not recomended
