Experience was good! Everything went smoothly. Place hidden in the back between 2 car dealerships and took some time to find it. Also, just in case, we purchase additional insurance, which was outrageously expensive, comparing to price of rental. If not for that, I would give it 5 stars.
When I went to pickup there were too many hidden fees and deposits just over the roof. I had to leave to rental there. Will never rent again.
Never and never again. After a trip of 20 hours with 3 kids you want to get to your hotel. The pick up took long and when we came there we needed to pay 5 times more then what we booked for and if we didn’t pay we did not get the car. They you are with 3 kids who are tried and want to sleep. Then you get a car what you did not order. Ordered a jeep renegade or similar what do we get a toyota avanza family car what everyday popped up that it needed service. They did not had something else. So no never and never again.
The rental hides insurance pricing until after you're at the counter; and the insurance is expensive—it raised the cost of my rental 6x. Besides, I booked a SUV and they only had an economy sedan.
I had to pay additional $80! for insurance (rental price was 125$!), ridiculous!! They wanted me to give a van (12pax) 10+years old, even left front light and indicator didn’t work. Than they gave me a new van (7pax) - the pickup took me more than 4h and the owner only offer to reimburse the fare difference of $20, nothing else and even the $20 they want a Mexican account to transfer in pesos (360mx), they never did until today. First & last time I booked through KAYAK.
They made me pay for insurance even though my cc covered it, they handed me a car that had a tank at less than 3/4 gas, they were impossible to find for the return(no signage or address on the paperwork), they were argumentative and unprofessional. Not all of the employees treated us poorly, but Axel was horrible to deal with.
