We picked up our car in Amman. The wrong address for Avis is given on all the paperwork. The location moved a while ago. Thankfully we found a taxi driver at the old location who helped us figure this out. Once at the Avis location, we found the guy to be very helpful and kind. We dropped the car off at the international airport in Amman. There is zero instruction for what to do. We finally found a guy from another car rental agency and he helped us figure out where to park. Instructions would have been nice (you park and go inside to their counter to checkout). Otherwise, the people we dealt with were great, the car did its job, and we were satisfied. The car smelled a little like cigarettes but in this part of the world, you will find that.
The car in better condition as the horn wasn’t working plus tire pressure problems Delivery was not ready at time of pick up as there was no communication between head office and branch at the hotel On the positive side, the hotel agent was friendly and accommodating
Hi, When i arrived at airport the reserved car was not available, they gave me a car with mechanical problems and wouldn't start, i had children with me, later i went to avis other office and they offered a van with manual transmission not automatic as my reservation, they didn't even give a discount or less rate, the van had 2 punctured tyres that i repaired on my expense Really one of worst experiences ever Regards Issam Qattash
Nothing
Poor customer service , the car broke down I had to call them maybe 40 times on all the phone numbers they provided but no answer. I had my kids with me in a very cold place with no heat in the car it was by far the worst experience ever. Finally I had to call budget they answered within 20 seconds or less and I begged the guy to go to Avis and have them call me or at least pick up the phone . And they did. It took them 15 hours to bring the car to me. I’ll never ever use this company again.
Process of taking the car when I arrived to the airport was very quick. The process of returning the car was also as quick and seamless. Prices was as booked online and employees are professional and supportive