It took them 45-60 minutes to check out each guest, were understaffed, and were not communicative about the situation. They were oversold and did not have the car we reserved. After waiting in line for 2 hours we left, went to another agency and had a better car, at the same price, in no more than 15 minutes. Zero stars avoid this place
The check-in process is still too slow and bureaucratic in CR (not just Avis) but this office was very smooth and professional
near airport; fast shuttle; air conditioned office while checking in; insurance requirements are expensive but worth it for the peace of mind; return was super easy; shuttle back to the airport was quick with only a few minutes wait time. overall great experience -- especially since the car I got was basically brand-new, used diesel and therefore cost almost nothing, and supported Android Auto for access to my music and maps.
Avis was extremely reliable and easy despite the reviews that were read online. Would recommend.
Borderline scam, and I place about 60% blame on Expedia/carrentals.com/kayak. When I came to pick up the car, the price suddenly doubled due to the “mandatory” liability insurance that was not at all disclosed in any of the previous communications from CarRentals.com or Avis. Moreover, I had to reach out to the (superb) Amex support team to get a letter of coverage (at night in a foreign country) to avoid having to buy optional CDW insurance from Avis as well. Again, this was in no way disclosed at any time between the booking and the pickup. A terrible way to start a great vacation! I recommend looking up an independent car rental company and skipping both Avis and these middlemen.
Used a credit card that has full coverage insurance for 30 days. However once we arrived the agent wanted a letter with our name and card number stating the coverage. Credit card company could not provide the letter in a day therefore we were charged an extra $40 per day for Avis insurance coverage. We witnessed serval people with same problem. We did not have the same problem last year when we booked with another car rental company.