Data Privacy Policy

The responsible party, in accordance with the General Data Protection Regulation, other data protection laws applicable in the European Union and other provisions of a data protection nature, is 

LD Didactic GmbH
Leyboldstr. 1
50354 Hürth
Germany
Telephone: +49 2233 604-0
Fax: +49 2233 604-222
Email: [email protected]
Internet: www.ld-didactic.de  (LD).

That means LD performs and controls the processing of data on the webshops on its own responsibility. It also means, however, that LD is your point of contact for all questions pertaining to data processing on the websshops.

You can contact our data protection officers directly at any time if you have questions or ideas

The LD data protection officer is:

Dr. Werner Bietsch

LD Didactic GmbH, Leyboldstr. 1, 50354 Hürth, Germany, Telephone: +49 2233 604-0, Fax: +49 2233 604-222, Email: [email protected]

“Personal data” includes all information that pertains to an identified or identifiable natural person. A natural person is considered identifiable if they can be directly or indirectly identified, in particular by means of an assignment of a designation, such as a name, ID number, location data, online ID, or of one or more special characteristics that express the physical, physiological, genetic, psychological, financial, cultural or social identity of this natural person.

Processing includes any procedure executed with or without the help of automated processes or any such series of procedures in conjunction with personal data such as the collection, recording, organisation, sorting, saving, adjustment or modification, reading out, querying, using, disclosure via transmission, distribution or another form of provision, comparison or linking, restriction, deletion or destruction.

Whether and which personal data we collect, process and utilise (collectively referred to as “processing”) depends on how you use our webshops:

1. Surfing on our webshops

1.1   Collection of general data and information

LD’s webshops record a variety of general data and information every time you or an automated system goes to the webshop. This general data and information is saved in the server’s log files. The following may be recorded: (1) browser types and versions, (2) the operating system used by the accessing system, (3) the website from which an accessing system was referred to our webshops (referrer), (4) the subpages an accessing system can access on our webshops, (5) the date and time of the access to the webshops, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system and (8) other similar data and information that serves to prevent risks in the event of attacks on our IT systems.

When using this general data and information, LD does not draw any conclusions regarding the relevant person. This information is, in fact, required to (1) correctly display the contents of our webshops, (2) ensure the continuous functionality of our IT systems and the technology used by our webshops, and (3) to provide criminal investigative authorities information required for a criminal investigation in the event of a cyber-attack. LD therefore processes the data and information collected and evaluates it with the objective of increasing data protection and data security at our company to ultimately ensure the optimum level of protection of the personal data we process. The data in the server log files is stored separately from all personal data provided by a person. The legal basis for data processing is Sec. 6 para. 1 lit. f GDPR. Our justified interest follows from the purposes listed above for data collection. The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. This is the case after seven days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or shortened, so that an assignment of the client is no longer possible.

1.2   Collection of personal data

It is possible to visit our webshops without your personal data being processed if you do not use the options for ordering, requesting an offer or contacting us. Please read our declaration for information about the use of cookies (here). 

2. Contact options

If you use contact forms on our webshops or otherwise contact us electronically (for instance via email), we will save and process your personal data. You can use this channel to ask us questions about our products, your orders or other questions about LD, or submit comments. Personal data you voluntarily provide us will be saved for processing purposes or so we can contact you as well as for possible follow-up questions. For this purpose, we process your following details: last name, first name, salutation, academic title, address, telephone number, fax number, email address, your message, which you provide us in accordance with your preferences as we can derive them from your query. This personal data will not be passed on to third parties.

In addition, we have placed an online service portal form and a repair service form on our webshops, which you can open and fill out online and send to us with your return. Such personal data transmitted by you to us on a voluntary basis will be stored for the purpose of processing or contacting you and for possible follow-up questions. For this purpose we process your personal data, such as last name, first name, salutation, academic title, email address, school/institution, address data of school/institution, as well as other information on the respective purpose of contacting us, as you can see in the individual forms.

The data specified and sent to us in the contact form, service forms and via email is processed based on Sec. 6 para. 1 lit. f GDPR. Our justified interest serves the purpose of processing your sent contact enquiry. If you contact us to request an offer or return an order, the data entered in the contact form will be processed to carry out pre-contractual contractual measures based on Sec. 6 para. 1 lit. b GDPR.

The data you entered in the contact form will remain with us until you request they be deleted, revoke your consent to the data being stored or the reason for the data being stored no longer applies (e.g. after your request has been processed). Mandatory statutory provisions, in particular retention periods, remain unaffected.

3. Webshops

3.1 Webshop with a direct ordering option: www.leybold-shop.de - for Physics, Chemistry and Biology

In order to be able to place orders via the webshop, every customer must set up a password-protected customer account.

We collect your personal data, which you enter when registering for our webshop or place an order or retroactively update or add to your user account or the contact options specified there. We process the following personal data for this purpose: customer number, salutation, title, first name, last name, job title, name of your school/institute/company, IP address, faculty department, branch, business address (billing and shipping address), email address, telephone number, fax number, tax/VAT number, purchase order number, information about the order and its processing as well as your order history. The data you have provided is required to fulfil the contract or execute pre-contractual measures. We process your personal data for this purpose. We cannot conclude the agreement with you without this data.

Our webshops are pure B2B online shops from which consumers cannot and are not permitted to order. We therefore actively ask, during each order, whether the purchaser is a business customer and not a consumer in accordance with Sec. 13 of the BGB (German Civil Code). This is also clearly stated in our General Terms and Conditions. In addition, customer must be entitled to place an order in the name and for the account of the specified account. Furthermore, persons under 16 years of age are not permitted to order.

We only process personal data to process your orders and respond to your questions. This is done on the basis of Sec. 6 para. 1 lit. b GDPR, which permits the processing of data to fulfil a contract or pre-contractual measures.

After making a purchase from our webshop, we use the email address you provided in conjunction with the purchase for advertising and recommendations for our own or similar products via email. This is how we provide you with recommendations which might interest you based on your recent purchases. You will receive these emails even if you do not register for a newsletter. Of course, we strictly comply with the statutory specifications (Sec. 7 para. 3 of the UWG (Unfair Competition Act). If you no longer wish to receive recommendations via email, you can object at any time. You will not incur any further transmission costs beyond those in accordance with the base rates. The legality of your consent to the processing up to the revocation remains unaffected. To do this, you will find an unsubscribe link in every email recommendation. Alternatively, you can also send an informal notice to [email protected] with the subject line: Unsubscribe from newsletter or via fax or letter. You can find the contact information here.

We use cookies to collect personal data during the ordering process and if you place articles in the shopping cart. To learn more about data processing using cookies during the ordering process, please click here. The legal basis for the processing of the cookies is Sec. 6 para. 1 lit. f GDPRs. The LD has a justified interest in the technically fault-free presentation of all services as well as the functions you require, such as the shopping cart functionality.

Data that is mandatory to deliver or process the order will be passed on to third-party service providers. This includes transport companies/dispatch companies we commission to deliver the goods as well as all authorities or other public bodies, insurance carriers, etc., towards which statutory information obligations exist.

The criterion for the duration of the retention of personal data is the respective statutory retention period. After the retention period, the relevant data is routinely deleted if it is no longer required to fulfil or initiate a contract.

The LD does not assume any liability for the misuse of passwords unless caused by us.

Naturally, you have the option to modify or delete the user account data at any time if needed unless prohibited by statutory retention periods. We will provide you information about the personal data we save about you at any time. We will gladly correct or delete this data upon your request. To contact us regarding this subject, please send an email to:

• For the www.leybold-shop.de: to [email protected]

with the subject line: User account and include in the email your name, email address and the name of your school/institution or the customer number for the change. Of course, you can also reach us via post or fax. To do this, click here for the contact information.

3.2. Webshops with offer functionality: www.leybold-shop.de - for Technology, www.leybold-shop.com and www.leybold-shop.fr

The domain www.leybold-shop.de does not have a direct ordering option for the portfolio segment Technology. You can request a proposal for the products, experiments and equipment set-ups via an online form. For this purpose, we process the following personal data: last name, first name, salutation, academic title, the name of the school/institution, department, address, telephone number, product interest and the email address, which you provide us with your query. The data you have provided is required to execute pre-contractual measures. We process your request either ourselves or pass it on to one of our authorised distributors responsible for the distribution of our products in the respective country from which the request originates and who processes the data on our behalf solely for the purpose of processing your request. The data specified and sent to us is processed based on Sec. 6 para. 1 lit. b GDPR, which allows the processing of data in order to execute a contract or pre-contractual measures.

The domain www.leybold-shop.com and www.leybold-shop.fr do not have a direct ordering option. You can request a proposal for the products, experiments and equipment set-ups using the “Send me an offer” (FR: " M’envoyer une offre ")service. For this purpose, we process the following personal data: last name, first name, the name of the school/institution, department, address, telephone number, product interest and the email address, which you provide us in accordance with your preferences as we can derive them from your query. The data you have provided is required to execute pre-contractual measures. We process your request either ourselves or pass it on to one of our authorised distributors responsible for the distribution of our products in the respective country from which the request originates and who processes the data on our behalf solely for the purpose of processing your request. The data specified and sent to us is processed based on Sec. 6 para. 1 lit. b GDPR, which allows the processing of data in order to execute a contract or pre-contractual measures. We also collect personal data using cookies if you place articles on the product list and request a proposal. These cookies are saved and processed on the basis of Sec. 6 para. 1 lit. f GDPR. The LD has a justified interest in saving the cookies for the technically smooth presentation of all functionalities, including the product list and offer functionality as requested by you.

The criterion for the duration of the retention of personal data is the respective statutory retention period. After the retention period, the relevant data is routinely deleted if it is no longer required to fulfil or initiate a contract.

4. Third-party websites and further website of LD

Our webhops contain links to external pages whose content is not located on our server. This is because we have a justified interest in enriching and relating our content to others. LD makes no guarantees with regard to such third-party websites and assumes no responsibility with respect to such third-party websites. You should be aware that the owners and operators of such third-party websites may possibly collect, use or disclose personal data in a manner other than that applied by LD. When accessing internet links to third-party websites, you should review the data privacy policies of these third-party websites. You should also be aware of the fact that third-party websites may use cookies. This data protection policy only applies to content of our webshop domains.

Our webhops contain links to further websites of LD - www.ld-didactic.de and www.ld-didactic.com. These are editorial chracterised. This is because we have a justified interest in enriching and relating our content to each other. You should be aware that we have different data privacy policies of these websites. You should also be aware of the fact that these websites use not just technically necessary cookies. This data protection policy only applies to content of our webshop domains.

1. Dispatch service providers

We transmit your personal data only to dispatch and delivery companies that assist us in delivering your orders to you. These dispatch and delivery companies are third parties in accordance with applicable data protection law. For the delivery, we transmit your name, the name of the school/institute/company, the address and your telephone number for potential questions. The data is only transmitted and processed to dispatch your order.

2. Use of service providers

We utilise service providers who help us operate the webshops. For instance, we utilise hosting services, customer management tools and use IT support service providers. These service providers are contract processors in terms of data protection laws who only process the provided personal data on our behalf and in accordance with our instructions. We also contractually obligate our service providers to take sufficient technical and organisational measures to ensure the protection of your personal data. We regularly check to ensure that these measures are complied with. If our service providers are not located within the EU/the European Economic Area, we have established a reasonable level of data protection at our service providers (via EU - US Privacy Shield Frameworks certification or EU standard contract clauses).

1. What are cookies and what kinds of cookies does LD use?

We only use technically necessary cookies in our webshops. Cookies are small text files that are downloaded and saved to the device you are using to surf on a website (e.g. a computer or smartphone, collectively referred to as “computer”) when you access a website.

These technically necessary cookies are essential for the operation of the webshops and the processing of the order process/quotation request. They enable you to freely navigate through the site and to complete your order or quotation request. For example, this includes basic functions such as updating the shopping basket when adding a product or logging into your customer account.

Cookies required to execute the electronic communication process and fulfill the order or offer request will be saved in accordance with Sec. 6 para. 1 lit. f GDPR. The LD has a justified interest in saving cookies for the technical provision of its services.

The cookies are only saved for the duration of your session and are then automatically deleted.

2. How can I allow, prohibit and manage cookies?

You can prevent the placement of cookies by our webshops at any time via the relevant settings in the browser and thus permanently prohibit their use. Already saved cookies can be deleted via your browser or other software programmes at any time. This is possible in all conventional Internet browsers.It is not possible to place an order or request an offer with our webshops without the cookies we use. Instead, please call us by email or phone. Other functions of our websshops may also not fully available to you.

We follow the principles of data avoidance and data minimisation. We therefore only save your personal data as long as it is required to achieve the objective specified here or as is required by the European bodies issuing guidelines and directives or another legislative body in laws or regulations to which LD is subject. Once the purpose no longer applies or these periods are over, the relevant data is routinely blocked or deleted in accordance with the relevant statutory regulations.

Overview of your rights:

• Right to information/confirmation
• Right of access by the data subject
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to object
• Right to receive a notification obligation regarding rectification or erasure of personal data or restriction of processing
• Right to data portability
• Right to not be subject to an automated individual decision-making, including profiling
• Right to object a data protection-related consent declaration
• Right to lodge a complaint with a supervisory authority

Right to confirmation/information and access according to Sec. 15 GDPR

You have the right to demand a confirmation from us regarding whether we are processing personal data pertaining you. You can also receive information about the saved personal data pertaining to you and receive a copy free of charge. This includes the processing purpose and how long your data will presumably be stored and where we obtained your data. You also have the right to receive the data in a structured, conventional and machine-readable format.

Right to rectification, erasure (right to be forgotten), restriction of processing and object according to Sec. 16, 17, 18 and 21 GDPR

You also have the right to correct incorrect personal data or, with the exception of the mandatory data storage for the purpose of processing the order or fulfilling a legal obligation to which LD is subject, block or delete your personal data. You also have the right to demand the limitation of the processing if this is not required to fulfil the contract or to object to the processing.

Right to data portability according to Sec. 20 GDPR

You have the right to have the data we process automatically on the basis of your consent declaration or to fulfil a contract surrendered to you or a third party in a conventional, machine-readable format. If you demand a direct transmission of the data to another responsible party, this will only be done if technically feasible.

Right to not be subject to an automated individual decision-making, including profiling according to Sec. 22 GDPR

Under certain circumstances, you can continue to assert your rights with respect to automated decisions, meaning not being subject to a differentiation based exclusively on automated processing, including profiling.

Right to object a data protection consent declaration according to Sec. 21 GDPR

Many data processing procedures are only possible with your express consent. You can revoke already issued consent declarations at any time. An informal email to us is sufficient. The legality of the data processing procedures prior to the revocation remains unaffected by the revocation.

Right to lodge a complaint with a supervisory authority

In the event of data protection violations, the affected party is entitled to file a claim with the competent supervisory authority. The competent supervisory authority for data protection matters is the State Data Protection Officer of the state in which our company is headquartered. The competent supervisory authority for North Rhine-Westphalia is the North Rhine-Westphalia State Officer for Data Protection and Freedom of Information.

We must immediately initiate and execute all rights. If you wish to assert your rights, you can contact our data protection officer or another LD employee any time. To do so, use the LD contact information (here) or the contact information for the data protection officer (here).