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You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

Self-postage return to the UK

Please visit our returns portal to select your return method and generate your returns label and note.

Enclose the completed Returns Merchandise. Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.

Return your parcel at your own cost through your preferred carrier. Please get a receipt as proof of postage

Please contact us If you need to return a faulty or incorrect item.

All returns should be made in their original condition – by this, we mean:

• •  Item(s) should be in an unworn and unused condition.
• •  Multi-pack items must all be returned together
• •  3 for 2 items can be returned individually but will be refunded based on the promotional price paid.
• •  If the original purchase contained a free item, this item must also be returned
• •  Items with hygiene seals must be returned with the seals intact ( swimwear, underwear, duvets, etc).

Note: we can’t accept goodwill refunds for bra, accessories, earrings for pierced ears, open bedding or face coverings.

We aim to refund you within 35 working days.

This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to internationaldamagedparcels@customer-support.marksandspencer.com. Please also include the following detail so we can help:

• • Your name
• • Your order number
• • Product name and code (the product name and code can be found on your order confirmation email)
• • A description of the fault
• • Your preference for a replacement item or refund

We’re sorry but we’re not currently selling gift cards or vouchers on our International website.

No. We’re sorry but we don’t currently accept gift cards on our International website.

We are able to offer the ability to leave a gift message within the Checkout process of your order.

We’re sorry but we don’t offer a gift-wrapping service. You can, however, include a gift bag in your order from the Stationery section on our website.

We have looked at offering a full online food offer but do not intend to build that capability at present.

We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.

We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.

All existing delivery options are available and will be displayed at checkout. These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.

The standard M&S refund policy applies to all these brands.

Currently, these products are online only.

JACK & JONES

Nobody’s Child

Sloggi

Triumph

• Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
• • Type your new email address in the appropriate space and confirm it.
• • Click ‘Save and continue’ at the bottom of the page.

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
• • Change your name and click ‘Save’.

• • Sign in to your account.
• • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
• • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
• • Type your new password in the appropriate space and confirm it.
• • Click ‘Save and continue’ at the bottom of the page.

Currently no payment details can be stored on your account.

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

We accept major credit/debit cards (Visa, Mastercard, American Express,) and Paypal. Alternative payment methods are available at the point of checkout.

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Sparks is our online-only customer reward programme where members have the chance to receive exclusive perks, treats and offers.

To join Sparks, simply click here

We try to ensure that you have regular offers on your account. However, sometimes you may not have any. This just means that we're working hard to bring you more that you can enjoy. Keep checking your account or emails to see when new rewards arrive

You will find all your rewards in your account. We recommend that you opt in to receive emails from Sparks, so that we can let you know each time a new offer arrives

Sparks offers are personalised to you, so unfortunately we cannot offer joint accounts

No, you don’t. Because Sparks is an online-only reward scheme, we don’t issue physical cards. To use the offers on your Sparks account, simply log in and shop as usual – they will be automatically applied at the checkout

Each time you make an online purchase via your Sparks account, you receive the chance to get a full refund on your order. Once a month, at random, a number of customers will receive an email that their most recent order was free. This email will confirm the order details and the value of the refund

If they apply to the items in your basket, your offers will automatically apply at the checkout. If you have more than one offer in your account, we will attempt to apply as many of them as possible to your basket, to maximise your discount

However, it’s worth noting that some offers may not work in conjunction with others due to their terms and conditions. If you want to save an offer to use at a later date, simply click ’remove’ in the basket. If you want to add it back on, or apply another offer, you can do this by clicking ’apply’. All of your offers will have an expiry date, so make sure to check when it is

Some offers are single-use only and others can be used several times. In your account, each offer will be labelled as ’single-use’ or ’multi-use’ so that you know the difference. We will also provide you with a countdown, to indicate how many days there are until the offer expires

Accessibility Statement

This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.

The measures we have taken to achieve this include:

• • The content can be presented in different ways (for example simpler layout) without losing information or structure.
• • Colour is not used as the only visual means of conveying information.
• • Alternative content is provided for all the images unless they are purely decorative.
• • Contrast ratio is compliant to the guidelines for level A.
• • The form input fields are always associated with labels.
• • Form error messages are specific and clearly identify which error has occurred.
• • All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
• • To help users navigate the site, a mechanism is available to skip blocks of content.
• • Web pages have titles that describe topic or purpose.
• • More than one way is available to locate a web page, e.g. using menus and site map.
• • The site is in valid HTML.
• • If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.

The Marks & Spencer website has been designed to be compatible with the following browsers:

• • Google Chrome 31.0
• • Google Chrome 30.0
• • Google Chrome 29.0
• • Google Chrome 28.0
• • Google Chrome 27.0
• • Microsoft IE 11
• • Microsoft IE 10
• • Microsoft IE 9
• • Mozilla Firefox 26.0
• • Mozilla Firefox 25.0
• • Mozilla Firefox 24.0
• • Mozilla Firefox 23.0
• • Mozilla Firefox 22.0
• • Mozilla Firefox 21.0
• • Safari
• • iPad
• • iPhone
• • Android

The M&S website (www.marksandspencerlondon.pl) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products. Please click here for the most up to date information about Marks and Spencer.

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

You can find out more about Plan A here.

There are links to the size guides on our product pages. You can also find our full list of size guides here.Size guides