Shipping & Returns

Since modes4u started, we've delivered products to over 150 countries?
modes4u is based in the UK and all UK orders will arrive in 2-5 working days depending on the service chosen.

Please see the table below for orders outside of the UK

Shipping Method	Time in Transit	Cost
Royal Mail UK Untracked	2-5 business days	�3.50 - Free Over �50
Royal Mail UK Tracked	1-3 business days	�5.00
Royal Mail Airmail (Untracked Mail)	Usually takes 5-15 business days	Based on item weight - Free over €60 / $70
Royal Mail Airmail (Tracked Mail)	1-5 business days	Fee varies based on item weight

Shipping Policy

Do you offer free international shipping?

• If your order items are worth 60� (US$70) or more, it will be shipped for free!
• Special note: Due to increased courier charges, orders to South America and remote islands over 100� (US$117) will qualify for free shipping.

When do you ship our orders?

• Orders are dispatched within 1 working day of successful payment.
• Orders placed on working days by 1:00 PM UK time are usually shipped within the same working day.

How do you ship items?

• Our shop is located in UK, therefore, we ship all our items by registered airmail from UK.
• All items are covered for loss.
• With registered airmail, you need to acknowledge receipt of the package.
• If you are absent when the postman is delivering it, he will leave you a note to pick it up within a specific time (usually 8 days) at the post office.
• If you do not pick up the package by the stated date, it will be returned to us.

Can I track my package?

• You will get a tracking number to trace your package online.
• You will receive your tracking number by email after your order is shipped.

How long will it take to reach me?

• The average shipping time is 5-15 working days.
• Please contact us by e-mail if your parcel hasn't arrived within the above stated time.

What about Express Shipping?

• Do you need your order as soon as possible? Do you need a gift delivered quickly? Perhaps you just cannot wait to get your items!
• With Express Shipping, your order will be shipped via FedEx Express and usually arrives within only 1-5 working days.
• Express Shipping fees are calculated based on weight and delivery country with final shipping costs shown in the shopping cart.

Are there any customs duties or tax?

• Outside the EU
  • Customs/duties depend on your shipping destination.
  • Please check with your local authorities for the latest information.
• I'm in the EU. What about VAT?
  • The EU has introduced a new system to manage VAT fees starting 1st July 2021, which enables online shops to pay for VAT directly.
  • It means there are no longer any handling fees - nor will there be trips to customs; no surprise charges for you to pay!
  • Customs fees will now only be incurred in the EU for orders over �150.
  • EU customers will now find an additional one-off VAT charge to your orders starting July 1st, 2021.
  • With everything managed in one streamlined system, you can browse and 'add to cart' with one less thing to worry about.

Return Policy

What happens if an item that I ordered is sold out?

In the rare case that an item you ordered is out of stock, we will contact you before we ship your order to discuss a possible replacement or refund of that item.

How do I return an item?

• If for any reason you would like to return your item(s) you will have 7 days to do so.
• Please always contact us by e-mail before sending back any items.
• Please return all items in perfect condition including all tags and packaging and unused.
• You will need to include your name, address, phone number and email address plus your order date/number (if known). Please also add why you are returning the item.

How are refunds processed?

• Refunds will be credited to your account 2-3 working days within our receiving the returned item.
• We will refund you the total amount minus the shipping costs already incurred.
• If you ordered more than 60� (US$70) worth of goods and received free shipping we will refund the order value minus the actual incurred shipping costs.

There is a mistake in my delivered order. What should I do?

• Our goal is for you to have a perfect shopping experience.
• If we have made a mistake with your order, please let us know so that we can make things right!
• Please do not return products without contacting us first by e-mail.

What do I do with faulty or incorrectly delivered goods?

• If items in your order are damaged on arrival or we have sent you an incorrect item, we offer a replacement.
• In this case, you must notify us within 7 days of order arrival.

What happens if a replacement is not available?

• If for any reason a replacement is not available, a full refund including original postage cost will be offered.
• Please allow 2-3 working days for us to process your refund.

For all other enquiries please email us at [email protected]